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Valutata 1 stelle su 5

Shocking UK customer SUPPORT.. Theyvssy 24hr help what they mean is leave a message in wazap and it will take more than 24hrs to get back. The lack of knowledge is embarrassing. They can’t help and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My experience with Cita was too good. Their team members, Shayan, Davis and Vijay were super cooperative and professional. So happy to see brands like Cita providing the best of the best through a rea... Leggi di più

Valutata 5 stelle su 5

I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... Leggi di più

Valutata 5 stelle su 5

I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... Leggi di più

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Dettagli dell'azienda

  1. Stazione di ricarica per veicoli elettrici

Scritti dall'azienda

CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

86 recensioni

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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,4

Tutte le recensioni

(86)

27 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Very happy customer

I contacted several EV chargers suppliers before choosing CITA EV and I don’t regret. Excellent end to end service. The actual charger looks very smart and sleek, application friendly to use. We only had a tiny issue with the delivery time.

1 novembre 2023
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Risposta di CITA Smart EV Charger

Thank you for sharing your experience! We’re thrilled to know you chose CITA after considering several other EV charger suppliers, and even happier that you feel confident with your decision.

It’s great to hear you’re enjoying both the smart, sleek design of the charger and the ease of using the app.

We appreciate your patience with the small delay in delivery and are glad everything else - from service to product performance met your expectations. Your feedback motivates us to keep improving and delivering the best possible end-to-end experience for our customers.

Thank you for trusting CITA EV Charger!

Valutata 5 stelle su 5

I am really impressed by the…

I am really impressed by the professional team of Cita UAE especially Mark who is always helpful and supportive.

I would highly recommend Cita EV solutions.

6 febbraio 2023
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Risposta di CITA Smart EV Charger

Thank you for your kind words!

We’re delighted to hear that our UAE team, and especially Mark, has made such a positive impression with their professionalism and support. We’ll be sure to share your appreciation with him. Recommendations like yours mean a lot to us, and we’re committed to continuing to deliver reliable EV solutions and outstanding service in the UAE.

Valutata 5 stelle su 5

CITA Chargers are efficient

CITA Chargers are efficiently working in our all government projects. Better service and quick response specially Mr Mark.
Deliverance on time.

20 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for sharing your feedback!

We’re proud to know that CITA Chargers are performing efficiently across your government projects. Timely delivery, reliable service, and quick response are standards we always strive to maintain, and it’s wonderful to hear Mark has been able to support you consistently.

We truly value your trust and look forward to continuing this partnership on future projects as well.

Valutata 5 stelle su 5

Great product

Great product. Me and My Tesla liked Cita alot.
The after sale service did installation the next day of order placement.

20 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you, Umair, for sharing your experience!

We’re thrilled to hear that both you and your Tesla are enjoying your CITA charger. It’s especially rewarding to know that our after-sales team was able to handle your installation the very next day after your order. Speed and reliability are exactly what we aim to deliver.

Your kind words motivate us to keep raising the bar, and we look forward to powering many more of your journeys ahead.

Valutata 5 stelle su 5

Fantastic product

Fantastic product, well made and is fully programmable for different charging requirements.
Great product on all aspects.

13 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for your feedback!

We’re delighted to hear that you’re impressed with the build quality of your CITA charger and its fully programmable features. Flexibility for different charging requirements is exactly what we designed it for, so it’s great to know it’s meeting your expectations. Your appreciation for the product as a whole means a lot to us, and we’ll keep working hard to deliver the same quality and reliability in every charger.

Valutata 5 stelle su 5

A great charger

A great charger, the staff from start to finish were amazing, all questions and worries were addressed making me feel reassured.
Would highly recommend this company.

18 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for sharing your experience with us!

We’re so pleased to hear that from start to finish, our team was able to answer all your questions and put your mind at ease. At CITA EV Charger, we know that buying and installing an EV charger is an important decision, so making sure every concern is addressed is something we take very seriously.

Your kind words and recommendation mean a lot to us. We’re delighted that you’re enjoying your CITA charger, and we’ll continue working hard to deliver the same level of reassurance and support to every customer.

Valutata 5 stelle su 5

CITA Smart EV Charger

A compact and modern unit with an excellent fast charge time. The service was first class and the application really simple and intuitive. An overall great product.

18 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for your feedback!

We’re thrilled to hear you’re enjoying the compact and modern design of your CITA charger, along with its excellent fast charge time. It’s also great to know that both the service and the app met your expectations.

Simplicity and reliability are exactly what we strive for.

Your kind words about the overall product mean a lot, and we’ll continue working hard to deliver the same standard of quality for every customer.

Valutata 5 stelle su 5

Great product

2 things I was impressed by:
1.service level What a fantastic support online. Amazing service.
2. app: I was somewhat apprehensive at the beginning to have to use the app as experience from similar apps, as I thought it was going to be complicated and stressful but absolutely the opposite. Such an easy app to use, its functionality is simple and aimed at non technical people like me

3 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for your kind words and detailed feedback!

We’re so pleased to hear that both the service and support stood out to you as fantastic. It’s also great to know that the CITA app exceeded your expectations - our goal has always been to make it simple, intuitive, and stress-free, even for non-technical users.

Your experience reinforces exactly what we strive for: reliable products, clear technology, and responsive support.

We truly appreciate your trust and recommendation, and we’ll continue working hard to make every aspect of your charging journey this easy and positive.

Valutata 5 stelle su 5

I am so glad i recently chose to buy…

I am so glad i recently chose to buy from Ctia EV and the reputed British company.

CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form and function. It is not only beautiful to look at, but it also works remarkably well.

Due to the incredible charging speed, my electric car gets a quick charge. I appreciate the attention that went into making sure charging is quick and easy.

15 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for your thoughtful review!

We’re delighted to hear that choosing CITA EV has left such a positive impression. Our goal has always been to create chargers that combine great design with outstanding functionality, so it’s wonderful to know the look, performance, and ease of use all stood out for you.

We’re especially glad you’re enjoying the fast charging speed. It’s one of the key ways we aim to make EV ownership more convenient and stress-free. Your appreciation motivates our team to keep raising the bar, and we look forward to powering many more of your journeys.

Valutata 5 stelle su 5

Impressive performance with CITA EV Charger

I recently purchased the CITA EV Charger from the reputable British company, CITA EV, and I must say, I'm thoroughly impressed. The charger boasts an exceptional design that seamlessly blends form and function. Not only is it aesthetically pleasing, but its efficiency is remarkable.

The charging speed is impressive, providing a rapid charging experience for my electric vehicle. I appreciate the thoughtfulness put into the design, ensuring a hassle-free and quick charging process. The convenience it offers is unparalleled.

Furthermore, the service provided by CITA EV was highly professional. They demonstrated great expertise and were readily available to assist with any inquiries or concerns. The overall experience was smooth and efficient, reinforcing my confidence in the CITA EV brand.

In conclusion, the CITA EV Charger has exceeded my expectations with its outstanding design and rapid charging capabilities. Coupled with the excellent service provided by CITA EV, this charger is a reliable and top-notch choice for anyone seeking a premium charging solution for their electric vehicle. Highly recommended

5 settembre 2023
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Risposta di CITA Smart EV Charger

Thank you for such an outstanding review and for trusting CITA EV Charger.

We’re delighted to hear how impressed you are with both the design and performance of your charger. Creating products that combine sleek aesthetics with practical, reliable functionality is always our goal, and it’s great to know the fast charging speed and hassle-free experience have exceeded your expectations.

We also appreciate your kind words about our service team. Professional guidance and support are central to what we do, and we’re pleased that our team can make your journey with CITA EV smooth from start to finish.

Your recommendation means a great deal to us, and we’ll keep working hard to deliver premium charging solutions backed by excellent customer care.

Valutata 5 stelle su 5

You need the best

You need the best for the greener experience then choose The CITA EA Charger .You know it makes sense

14 ottobre 2023
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Risposta di CITA Smart EV Charger

Thank you for your kind words!

You’re absolutely right - making the switch to a CITA EV Charger is a smart choice for anyone who wants a greener, more sustainable future. We’re proud to deliver chargers that combine reliability, innovation, and ease of use, so every EV driver can charge with confidence. Your support means a lot to us, and we’ll keep working hard to provide the very best in both products and service.

Valutata 1 stelle su 5

I have had the most appalling experience!!

I have had the most appalling customer service from this company.
They sold their units via a uk Partner who in turn contracted the installation with an electrical company. The cost of the units where paid for and the grant was collected, however CITA states a year later they where not paid for the units by their business partner!!!
The end result myself as the end user has had two of our units disconnected from the network despite the fact we have paid for them. It has taken six months before CITA tried to reconnect the unit with apologies finding there is a technical fault with both units now they refuse to replace the units, saying that given time they will fix them, and they will not replace them as their business partner has not paid for them!!!
I spent an hour trying to fix them with an engineer today, resulting in getting wet in the rain and still no units working.
I have been working with the uk office based in Scotland and had nothing but mixed promises still leaving me without a working solution, looking like I simply have to ask the electrical contractor to fit two reputable units from a reliable company! At a further cost to myself.

I would not recommend anyone deals with this company unless you are happy to be disappointed like I have been.

In terms of customer service they are appalling !!!

I can’t comment on the units as they have not worked for six months !!!

As for the three year warrentee this is not worth the paper it is written on as there is no uk engineers relying on the good will of the installer to resolve a problem with no back up from the company as they have no intention or replacing faulty units!!!

Updated 15th October 2023 by customer.

These units have now been repaired and have been working since September 2023. It transpires that the fault was caused by an issues caused with the software following the unit’s being taken offline by CITA. Only time will tell if these units will continue to work through the warrantee period. Unsure who will support them physically in the UK should there be a mechanical failure as the only support is phone support from abroad !

2 agosto 2023
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Risposta di CITA Smart EV Charger

Thank you for your feedback. We understand this review relates to an issue you experienced in the past, which our technical team has since resolved. We’re pleased to note that your chargers have been working reliably ever since, and we appreciate your patience while we addressed the matter.

If you ever encounter any concerns in the future, our 24×7 appointment-based support remains available via email, website live chat, and WhatsApp to assist you quickly.

We value your continued trust in CITA EV.

Kind regards,
CITA EV – UK Technical Support Team

Valutata 5 stelle su 5

First I would like to thanks the…

First I would like to thanks the technician that helped me to connect my charger.
Great help, know their stuff.

22 maggio 2023
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Risposta di CITA Smart EV Charger

Thank you for your kind words!

We’re delighted to hear that our technician was able to guide you through the setup and get your charger connected. Having a knowledgeable team on hand to support our customers is something we take pride in at CITA EV Charger.

We’ll make sure your appreciation is passed on, and we look forward to supporting you whenever you need us again.

Valutata 5 stelle su 5

Smart product with great customer service

I recently purchased a CITA EV Charger for my electric vehicle, and I must say that I am thoroughly impressed with both the product and the outstanding customer service provided by the CITA team. From the moment I made my purchase to the installation process and beyond, CITA has exceeded my expectations in every aspect.

First and foremost, let's talk about the CITA EV Charger itself. The product is of exceptional quality, designed to be efficient, reliable, and user-friendly. The charger is sleek and compact, making it easy to install in my garage without taking up much space. The build quality is robust, and it feels like a durable device that will last for years to come.

What truly sets CITA apart from other EV chargers on the market is their attention to detail and commitment to customer satisfaction. The customer service team at CITA is truly outstanding. They are available round the clock, ensuring that any queries or concerns are addressed promptly. I was pleasantly surprised by their willingness to go the extra mile to assist me during the installation process. They provided clear instructions, patiently answered all my questions, and even offered valuable tips for optimizing charging efficiency.

One aspect that impressed me the most was the level of personalized support I received. The CITA team took the time to understand my specific requirements and guided me in choosing the right charger for my electric vehicle. Their knowledge and expertise in the field were evident, and it gave me confidence in their recommendations.

The installation of the CITA EV Charger was a breeze, thanks to the detailed instructions provided in the package. In case I needed any further assistance, the customer service team was readily available, ensuring a smooth and hassle-free installation experience. I appreciate their commitment to ensuring that customers are fully satisfied and confident in using their products.

Since using the CITA EV Charger, I have experienced no issues whatsoever. The charger operates flawlessly, delivering a consistent and reliable charge to my electric vehicle. It provides faster charging times compared to other chargers I've used in the past, which is a significant advantage, especially when I'm in a hurry.

Overall, I cannot recommend the CITA EV Charger enough. The exceptional product quality, combined with the outstanding round-the-clock customer service, sets CITA apart from its competitors. If you're in the market for an EV charger, I strongly urge you to consider CITA. They truly prioritize their customers and provide a level of support that is unparalleled in the industry.

5 settembre 2022
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Risposta di CITA Smart EV Charger

Thank you so much for your incredible and detailed review.

We’re truly delighted to hear that your experience with the CITA EV Charger exceeded your expectations from the product itself to the after-sales support.

Our vision has always been to deliver chargers that blend sleek design, durability, and smart functionality, while ensuring the setup and usage feel effortless for every customer. It’s wonderful to know that both the look and performance of your charger stood out to you.

We’re especially grateful for your kind words about our customer service team. Providing clear, patient, and round-the-clock support is at the heart of what we do, and it’s rewarding to hear how much that helped you throughout your journey from installation to optimization. Your feedback reinforces why we keep pushing to raise the bar for both quality and service in the EV charging industry.

Thank you again for trusting CITA EV Charger and for recommending us so highly. We’re proud to power your EV journey and look forward to being your long-term partner in driving toward a smarter, greener future.

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