Shocking UK customer SUPPORT.. Theyvssy 24hr help what they mean is leave a message in wazap and it will take more than 24hrs to get back. The lack of knowledge is embarrassing. They can’t help and... Leggi di più
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My experience with Cita was too good. Their team members, Shayan, Davis and Vijay were super cooperative and professional. So happy to see brands like Cita providing the best of the best through a rea... Leggi di più
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... Leggi di più
I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.
Informazioni di contatto
52 Deerdykes View, Westfield Park, Cumbernauld, G68 9HN, Glasgow, Regno Unito
- info@citaevcharger.co.uk
- citaevcharger.co.uk
4,4
Eccellente
86 recensioni
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Ha risposto al 66% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Le persone hanno visualizzato anche
Problem of App migration sorted
They have put a lot of work into getting the scheduled charge sorted ,and it now has .Maybe the App migration should not have taken place without the scheduled charge aspect being looked ar first .
17 settembre 2025
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Risposta di CITA Smart EV Charger
Thank you for your honest feedback! We’re glad the scheduled charge issue has been sorted and that you can now enjoy a smoother charging experience.
You’re absolutely right, the app migration could have been timed better, and we truly appreciate your patience while our team worked hard to improve it. Your input helps us keep making the CITA EV App and our chargers even better for all users.
We’re here whenever you need us!”
Its nice gateway platform and user…
Its nice gateway platform and user friendly
13 settembre 2025
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience!
We’re glad you find our platform user-friendly and easy to navigate. At CITA EV Charger, we work hard to make charging simple and convenient for every customer. Your feedback motivates us to keep improving!
RECOMMENDED
RECOMMENDED! Previously I had my EV charger on plug and play. I was contacted by the CITA team who informed me about the app features, and who then came and helped me set up my charger and app. Using the charger online completely changed the experience. Being able to connect the RFID cards, and track and schedule my usage is great, and the CITA team made sure to explain all possible features.
11 settembre 2025
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Risposta di CITA Smart EV Charger
Thank you for recommending us!
We’re so glad to hear that moving from plug-and-play to the CITA EV App has made such a big difference in your charging experience. Features like RFID card integration, usage tracking, and scheduling are designed to give our customers full control and convenience, and it’s great to know you’re enjoying them.
Our team is always here to guide and support, so your appreciation means a lot to us. We look forward to powering your EV journey for many years to come!
The instalation team is very…
The instalation team is very professional and finish the works very professionally
8 settembre 2025
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Risposta di CITA Smart EV Charger
Thank you, Walter!
We’re glad to hear that our installation team delivered a professional service and completed the work to your satisfaction.
At CITA EV Charger, we take pride in both the quality of our products and the expertise of our team, so your feedback means a lot.
We truly appreciate your trust and look forward to supporting your EV journey ahead.
Best Ev Product
2 settembre 2025
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Risposta di CITA Smart EV Charger
Thank you, Krisanto, for choosing CITA EV Charger!
We’re delighted you went with our 22kW charger for your villa installation. Our goal is to provide powerful, reliable, and future-ready charging solutions, and it’s great to know we could be part of your EV journey. Your trust means a lot, and we look forward to supporting you every step of the way.
Welcome to the CITA family!
Very good service
6 settembre 2025
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Risposta di CITA Smart EV Charger
Thanks a lot for the kind words!
We’re so happy to know you had a good experience with the CITA EV Charger. Our team always tries to make things simple and reliable, so hearing this from you really makes our day.
We’ll keep working hard to deliver the same level of service every time you need us.
No bang for ya buck
This company has gone backwards .. if your looking for a charger to be an on off nothing more you may as well save your money and buy another brand. It didn’t regulate charge load from the soar to grid so no using what’s taken by the grid. They don’t offer 24.7 support. It’s 9-5 that’s it.
I’ve had issues for 3 months 3 months. 3 months!! You make it sound that they connected me and all my issues ended. It didn’t work after a week max 2. The only person who has helped is the gent from Scotland who called me .. to understand the issues. I agree I now have a charger (I have to instal) and start again but not using Cita app..
The 3 year warranty means nothing if they don’t have the stock to change when. There is a fault. The fault was obvious yet I was asked to do so much in the background I could work for tech
I do understand there is going to be some U.K. tech support which will help. That said do your research
Thought we had got around the corner with a new charger. Instal at my wins cost. Set up and….. chargers. Great bit still issues. It won’t Lock at the EV when you send the charge
So now matter what the reply I will always provide an honest updated reply
It’s now October and while I can charge which is great after months of nothing. The unit is still not doing what it can or should do ..
October 2025..
2 settembre 2025
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Risposta di CITA Smart EV Charger
Hi Dave, thank you for sharing your feedback.
We’re truly sorry you faced issues with your charger, but I’d like to walk you through the journey of how our team handled it - because supporting our customers is at the heart of everything we do.
The moment you reported the problem, our support specialist, Vijay, connected with you straight away. We migrated your charger to our new backend so you could benefit from the updated platform. During this process, we noticed the issue wasn’t with the software but with the hardware itself. To make sure you were fully protected, we verified your proof of purchase, confirmed your warranty, and immediately raised the case with our internal team.
The result? A brand-new replacement charger has already been approved and is scheduled to reach you by the end of September, once stock arrives. While the wait is not ideal, please know we’ve committed to seeing this through until you’re back up and charging without worry.
We truly value you as our customer, Dave, and hope this shows how seriously we take service at CITA. If you ever face any challenge again, you can always reach us at supportuk@citaevcharger.co.uk - we’ll be there right away.
Our mission has always been simple: reliable charging and complete peace of mind for our customers.
Back again
Back again. Offline charger. Tech update. We’re sorry we have another technical issue .. I wish I had never met or been shown Cita EV chargers.
11 agosto 2025
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Risposta di CITA Smart EV Charger
We are sorry to hear about your experience and we take all feedback seriously. At CITA EV, we are committed to providing reliable products and responsive support. We would be happy to assist you in resolving any concerns you have.
If you could please contact our support team directly at support@citaevcharger.com or call us on +44 800 368 6362, and share the details of your issue, we can review the matter promptly and work towards a resolution.
Your satisfaction is important to us, and we look forward to the opportunity to address your concern directly.
Quick and simple
The company scheduled the appointment quickly and efficiently. Installation took a little longer than expected, but otherwise everything went smoothly and my charger is working.
8 agosto 2025
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience with CITA EV. We’re pleased to hear that your installation went smoothly and that your charger is working well.
We appreciate your patience regarding the installation time, and we’ll continue working to make the process as efficient as possible for our customers.
If you have any questions or need assistance in the future, our support team is always here to help.
CITA UAE
The CITA UAE team was super helpful and came to install the charger the day after ordering it. Will definitely recommend them.
5 agosto 2025
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Risposta di CITA Smart EV Charger
Thank you for your kind words and for recommending CITA EV. We’re delighted to hear that our UAE team was able to install your charger so quickly and that you had a positive experience.
Your satisfaction means a lot to us, and we look forward to supporting you in the future. Should you need any assistance, our team is always just a call or email away.
Amazing service by the sales and…
Amazing service by the sales and support team. Mr Haider went through the complete specs of the charger with me and provided support in identifying the right charger for me. He even followed up after the installation to make sure there were no issues. Very happy with the service and installation.
2 agosto 2025
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Risposta di CITA Smart EV Charger
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our sales and support team, and we’re especially pleased that Mr. Haider was able to guide you through the specifications and help you choose the right charger.
It’s great to know the follow-up after installation ensured everything was working smoothly. We truly appreciate your trust in CITA EV and look forward to supporting you in the future.
Splendid Experience!
It was a great experience overall. The team has been accomodating and quick to answer and resolve all my inquiries. I am satisfied with the service I received.
4 luglio 2025
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Risposta di CITA Smart EV Charger
Thank you for sharing your feedback. We’re glad to hear that you had a great experience and that our team was able to respond quickly and address all your inquiries.
Your satisfaction is our priority, and we look forward to supporting you whenever you need us.
Excellent service and fully satisfied…
Excellent service and fully satisfied quality parameters. I would like to fully recommend it
27 luglio 2025
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Risposta di CITA Smart EV Charger
Thank you for your kind words and recommendation. We’re delighted to know that our service met your expectations and that you are fully satisfied with the quality of our products.
Your trust in CITA EV means a lot to us, and we look forward to continuing to support you in the future.
Well where do we start - Cita EV
Well where do we start
The product would probably work fine if you didn't have to use their poor quality app, the app is very cheaply put together and that's why it constantly fails if you can get the charger to work 2/3 days in a row you are doing well, they have no UK support or engineers so any issues and that's it, it cannot be fixed, currently still not charging and we are on to day 7, charger is now being ripped out and replaced by a more quality reliable product
2 luglio 2025
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Risposta di CITA Smart EV Charger
Hi Drew Alexander, this is Rohit, Head of Product at CITA EV Charger. Thank you for sharing your feedback, and I want to personally respond to your concerns.
When you reported issues with your charger, our team reviewed your case carefully. The hardware itself was not the root cause - the problems came from the app migration and backend updates we recently carried out. These changes were designed to make the platform more reliable long term, but for some customers like yourself, the transition was far from smooth, and I fully understand how frustrating that must have been.
We’ve been working on strengthening the app, servers, and overall connectivity so that reliability improves across all models. On top of that, we’re also expanding our UK technical support team to ensure issues can be resolved locally and quickly. Your case has helped highlight areas where we must do better, and I want to thank you for being honest about your experience.
I know the last thing anyone wants is downtime with something as important as EV charging. Please know we remain committed to making things right. If you’d like, I’d be happy to connect directly and walk you through the improvements being rolled out, as well as discuss how we can support you further. You can always reach me via supportuk@citaevcharger.co.uk, and I’ll make sure your concerns are prioritized.
At CITA, our customers’ trust means everything. While your experience wasn’t what we stand for, we are determined to learn from it and ensure future journeys with CITA EV Charger are dependable, simple, and worry-free
I lost my wifi connection with the…
I lost my wifi connection with the charger when I changed broadband. I contacted them for help. The guy talked me through everything I had to do. It wasn't easy cos I'm essentially thick when it comes to Internet stuff but we got there in the end! Great service. Poor guy for having to deal with me!
8 maggio 2025
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Risposta di CITA Smart EV Charger
Thank you, Tracey, for sharing your experience!
We’re so glad our team could guide you step by step and get your charger back online after the broadband change. There’s no such thing as being ‘thick’ - tech can be tricky sometimes, and that’s exactly why our support team is here to help.
We really appreciate your patience and kind words, and we’ll always be just a call or email away whenever you need us again.
Had an issue with my charger
Had an issue with my charger , customer assistance talked me through it and got me back online , explained the process clearly and easily . Great service
29 aprile 2025
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Risposta di CITA Smart EV Charger
Thank you, John, for taking the time to share your story!
When you switched your broadband and lost Wi-Fi connection, our support team was happy to step in and walk you through the reset process. We know tech can feel tricky at times, but your patience and willingness to work through each step made all the difference. We’re so glad we could get your charger back online and running smoothly again. Customers like you inspire us to keep providing clear guidance and reliable service every day.
I’m dealing with them around 3 years…
I’m dealing with them around 3 years always they help and support for any problem, I recommend it. 🙏
24 aprile 2025
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Risposta di CITA Smart EV Charger
Thank you for being with us for over three years!
We truly appreciate your trust and loyalty. It’s wonderful to know our team has been able to support you whenever you’ve needed help. Your recommendation means a lot to us, and we look forward to continuing to power your EV journey for many more years to come.
Great customer support
Atul is always on hand to help with any problems we have experienced as installers and helps us to resolve any issues as quick as possible
7 aprile 2025
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Risposta di CITA Smart EV Charger
Hi Darren, thank you for sharing your feedback.
We’re delighted to hear that Atul has been able to support you whenever issues have come up.
As installers, we know how important it is to have quick and reliable guidance so you can keep projects moving without delays.
Atul and our wider CITA support team always aim to respond fast, explain solutions clearly, and make sure any challenges are resolved as smoothly as possible. Your recognition means a lot to us, and we’ll continue to be here whenever you need us.
Thank you for trusting CITA EV Charger as your partner.
Ryan at the helpdesk of Cita was really…
Ryan at the helpdesk of Cita was really helpful and we are now back on line charging our vehicles as required.
28 dicembre 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience with us!
We’re delighted to hear Ryan at our helpdesk was able to provide the guidance you needed and get your charger back online quickly. We know how important it is to keep vehicles charged and ready, so fast and clear support is something we put a lot of focus on. Your feedback is a real boost for our team, and we’ll make sure Ryan knows his effort made a difference.
We look forward to continuing to support your EV journey with CITA.
Very good clear all problem quickly
Very good clear all problem quickly
technical support Name Thameem
6 settembre 2024
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Risposta di CITA Smart EV Charger
Thank you for your feedback!
We’re glad to hear that Thameem from our technical support team was able to resolve your issues quickly and clearly. At CITA EV Charger, we pride ourselves on fast, reliable support, and it’s great to know Thameem delivered that for you. Your appreciation means a lot to us, and we’ll be sure to share your kind words with him.
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