Shocking UK customer SUPPORT.. Theyvssy 24hr help what they mean is leave a message in wazap and it will take more than 24hrs to get back. The lack of knowledge is embarrassing. They can’t help and... Leggi di più
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My experience with Cita was too good. Their team members, Shayan, Davis and Vijay were super cooperative and professional. So happy to see brands like Cita providing the best of the best through a rea... Leggi di più
I moved into a new property and had no idea how to work the existing charger. The support team were exceptionally helpful and got me up and running within just a few minutes. I found them to be so res... Leggi di più
I am so glad i recently chose to buy from Ctia EV and the reputed British company. CITA EV, has left me incredibly impressed. The charger features a superb design that expertly combines form an... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CITA EV is innovating towards powering a green future. We bring to you an electric vehicle charging experience that is simple, safe and smart. Our innovative design has made our product into a compact unit that is easily installable at homes and businesses alike. A team of experts have put their best tech minds together at CITA EV to make the communication between you and your charger as easy as possible. We have developed an application for the same that ensures maximum charging capability with minimal effort.
Informazioni di contatto
52 Deerdykes View, Westfield Park, Cumbernauld, G68 9HN, Glasgow, Regno Unito
- info@citaevcharger.co.uk
- citaevcharger.co.uk
4,4
Eccellente
86 recensioni
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Le persone hanno visualizzato anche
Fantastic support from Thameem who was…
Fantastic support from Thameem who was happy to guide me through issues related to wifi configuration. A thoroughly professional experience.
27 agosto 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience!
We’re delighted to hear that Thameem provided fantastic support and guided you through the Wi-Fi configuration process. His professionalism and dedication to helping customers truly reflect the values we stand for at CITA EV Charger.
We’ll make sure your kind words are passed on to him, and we look forward to continuing to support you whenever you need us.
Prompt action 🎬
Although I called them around 4pm as the issue with car charger was sudden and despite of their busy schedule they understood the urgency of my request and as promised they came in under 1 hr time with proper spare part to fix it with in 15 minutes. Thank you guys for a job well done. I would recommend this brand and most importantly the technical team for your ease and peace of mind.
22 luglio 2024
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Risposta di CITA Smart EV Charger
Thank you so much for sharing your experience!
We completely understand how stressful it can be when your charger suddenly stops working, especially late in the day. That’s why, even when you called us around 4 pm, our technical team treated your request as a top priority.
Within the hour, our engineer was on site with the right spare part in hand. In just 15 minutes, the issue was fully resolved, and your charger was back in action. For us at CITA EV Charger, it’s not just about selling products—it’s about standing by our customers when they need us most.
We’re proud that our quick action gave you peace of mind, and your recommendation means a great deal to us. Our promise is simple: whenever you face an issue, we’ll be there to get you charging again fast and hassle-free.
Excellent Technical support team
Excellent Technical support team
16 luglio 2024
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Risposta di CITA Smart EV Charger
Thank you for your kind words!
We’re delighted to know our technical support team could assist you and deliver the level of service you expect.
At CITA EV Charger, we take pride in having a dedicated team that’s always ready to resolve issues quickly and professionally.
Your appreciation means a lot to us, and it motivates us to keep raising the bar for customer support.
The CITA Smart EV Charger can be a…
The CITA Smart EV Charger can be a little tricky to set up/install, but the support from Ryan is first class. I have contacted him a number of times and he has been able to resolve all my issues promptly (even on his days off).
23 giugno 2024
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Risposta di CITA Smart EV Charger
Thank you for your feedback!
We’re glad to hear that even though setup had its challenges, Ryan was able to support you every step of the way.
His dedication, even taking time to assist outside normal hours, shows the commitment we put into making sure our customers feel supported.
We’ll be sure to share your kind words with him.
Your trust in CITA EV Charger means a lot to us, and we look forward to keeping your charging experience smooth and reliable.
Very patient and kind communication
Very patient and kind communication. Detailed help. Ryan from the CITA tech team didn't leave me alone until my problem was solved.
15 giugno 2024
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Risposta di CITA Smart EV Charger
Thank you for your kind feedback!
We’re so pleased to hear that Ryan was patient, clear, and supportive until your issue was fully resolved.
That level of dedication is exactly what we strive for at CITA EV Charger, making sure our customers are never left alone when facing a challenge. Your recognition means a lot, and we’ll be sure to share your kind words with Ryan and the team.
Excellent customer service
Excellent customer service from Ryan, couldn't be more helpful and supportive. Responded really promptly and resolved the issue and then continue to monitor things to make sure it was all running correctly. Wish all companies responded like this. Thanks so much Ryan.
6 maggio 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience with us!
We’re delighted to hear how Ryan was able to support you. From the moment you reached out, he quickly stepped in, resolved the issue, and then continued to monitor things to make sure everything kept running smoothly. That follow-through is exactly what we want every customer to feel: complete peace of mind, knowing someone is there until the job is done.
Your kind words mean a lot to both Ryan and the whole CITA team.
We’ll continue working hard to ensure every customer receives the same level of prompt, supportive care you described.
Thank you again for trusting CITA EV Charger.
Excellent support from Ryan I had …
Excellent support from Ryan I had issues with WiFi set up but eventually got there thanks to Ryan. I install chargers just one of the things I do as an electrician and I will now only be recommending CITA to all my customers as the support was exceptionally good 👍
5 maggio 2024
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Risposta di CITA Smart EV Charger
Thank you, John, for taking the time to share your experience.
We’re so pleased Ryan was able to guide you through the Wi-Fi setup and ensure everything worked as it should. As an electrician and installer, your trust means a great deal to us, especially knowing that you’ll be recommending CITA to your own customers.
That recognition tells us our commitment to strong technical support is making the right impact. We’ll be sure to share your kind words with Ryan, and we look forward to continuing to support both you and your customers in the future.
CITA Smart 7 charger upgrade to Monta…
CITA Smart 7 charger upgrade to Monta platform.
Big Thank You to Ryan in customer support.
My Smart 7 was installed in 2022 and came with the CITA Connect app, which was OK. When I moved my energy supplier to Octopus I tried to set up a smart EV tariff but found that CITA hardware was not directly compatible with the Octopus system. CITA Support suggested changing the charger to AP mode and using the Monta app to programme and control it. I went ahead with this this week. But when I tried to set up the Wi-Fi I kept getting into a loop of failures. Ryan patiently guided me through the process and it showed that I had misread the instructions. Once this was addressed everything went very smoothly and now gives me a much better service. My car is integrated more fully with the charger. It's all looking good now!
I then contacted Ryan about how to register my old RFID cards. It was easy. I hadn't spotted the Big Red Personal Wallet at the top of the page. Doh! Thank you Ryan at CITA for great service!
28 marzo 2024
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Risposta di CITA Smart EV Charger
Thank you, Geoffrey, for such a detailed and thoughtful review.
It’s great to hear how the upgrade from the CITA Connect app to the Monta platform has improved your charging experience, especially with your switch to Octopus Energy. Transitioning between platforms can sometimes be tricky, but we’re glad Ryan was able to guide you through the setup patiently and get everything working seamlessly. It’s rewarding to know that your charger and car are now fully integrated, delivering the smooth experience you were looking for.
We also appreciate your kind words about the support with the RFID cards. Sometimes, it’s the small details that make all the difference, and our team is always happy to clarify.
We’ll make sure Ryan sees your feedback, as recognition like this truly motivates our team.
Thank you again for trusting CITA EV Charger, and we look forward to continuing to support you in the years ahead.
Ryan's excellent specialist
Thanks to Ryan's(from CITA tech team instructions, we solved the problem with the wifi settings.
27 marzo 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your feedback!
We’re delighted to hear that Ryan’s specialist guidance helped resolve the Wi-Fi settings issue. Clear instructions and patient support are exactly what we aim to deliver at CITA EV Charger, and it’s great to know Ryan made the process smooth for you. We’ll be sure to pass along your appreciation to him and the team.
My charger got burnt and I have got…
My charger got burnt and I have got great support from the CITA support team (Ryan). They replaced the circuit in an hour and were really happy with the exceptional support.
26 marzo 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience with us! We’re sorry to hear your charger was damaged, but we’re glad our support team, especially Ryan, was able to step in quickly and resolve it. Replacing the circuit within an hour and getting you back up and running is exactly the level of responsiveness we aim to deliver.
Your recognition of our team’s exceptional support means a lot to us.
At CITA EV Charger, we believe peace of mind comes from knowing help is always close by, and we’ll continue to be here whenever you need us.
CITA 7 Smart Charger
I was having trouble setting up my CITA 7 charger so contacted customer support. Ryan answered the phone and took me step by step through the process and it was finally successfully connected. I would particularly like to thank Ryan for his patience, perseverance and knowledge during what was quite a lengthy procedure. He is undoubtedly an asset to the company.
Mel Billington
22 febbraio 2024
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Risposta di CITA Smart EV Charger
Thank you, Mel, for sharing your experience with the CITA 7 Smart Charger.
We’re delighted to hear that Ryan was able to guide you step by step through the setup and ensure everything was successfully connected. His patience, perseverance, and technical expertise are qualities we’re very proud of, and your recognition means a great deal.
We’ll make sure Ryan sees your kind words, as feedback like this motivates our whole team.
Thank you again for trusting CITA EV Charger. We’re committed to making every customer’s charging journey smooth and stress-free.
Great customer service from Ryan
Great customer service from Ryan. He assisted me step by step on how to reset my charger and gave me all the options to make sure my issues was resolved. He was very understanding. Great job guys.
9 febbraio 2024
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Risposta di CITA Smart EV Charger
Thank you for your kind words!
We’re so pleased to hear that Ryan guided you step by step through the reset process and made sure every option was explored until the issue was fully resolved.
His understanding and supportive approach reflect exactly what we strive for at CITA EV Charger: clear guidance, reliable solutions, and customer peace of mind.
We’ll be sure to share your a
Ryan J from there tech team is an…
Ryan J from there tech team is an absolute credit to them. Aiming support to pair my charger which was quite complex.
17 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your feedback!
We’re delighted to hear that Ryan was able to support you through the charger pairing process, even though it was a complex task.
His expertise and dedication truly reflect the values we strive for at CITA EV Charger, and your recognition means a lot. We’ll make sure Ryan knows how much his efforts are appreciated.
So far so good.
So far so good with the product. I had a few questions about it so I contacted the tech support team who answered everything I needed to know straight away. When I fitted the charger Ryan assisted me with getting it online and bind it the account it needed to be. Brilliant job by Ryan, thanks a lot.
22 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience! We’re glad to hear that our tech support team was able to answer your questions quickly and get your CITA 7 charger fully set up. Installation and connectivity can sometimes feel challenging, but it’s great to know Ryan guided you step by step, helping you bring the charger online and link it to the right account without hassle.
Your recognition of Ryan’s brilliant work means a lot, and we’ll make sure he knows his efforts made a difference. At CITA EV Charger, our goal is not just to provide smart charging solutions but also the to support make every customer feel confident using them. Thanks again for your trust—we’re here whenever you need us.
Thank you
Thank you, Ryan,
Helped me reset my charger and is upgrading the software to make wifi settings easier to change.
Definitely felt like I was speaking to someone who understood my issue and was quick to assist.
20 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you - and great to hear this!
Ryan’s the kind of person who stays with a problem until it’s fixed, so we are glad his guidance and quick action made the difference. We’ll keep rolling out software improvements to make Wi-Fi setup even easier, and your feedback helps us prioritise the right fixes. If you need anything else, drop us a line at supportuk@citaevcharger.co.uk - we’re always here to help.
Ryan helped me update my wifi
Ryan helped me update my wifi - he was very patient and very quick to communicate the next steps with me when I made a mistake.
I am so glad I chose CITA, the customer service is incredible
19 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you for sharing your experience!
We’re so pleased to hear that Ryan guided you patiently through the Wi-Fi update and kept communication clear and quick, even when things didn’t go to plan at first. That patience and support are exactly what we aim to deliver at CITA EV Charger.
We’re also delighted to know you feel confident in choosing CITA. The trust you place in us means everything. Your kind words about our customer service are a real motivation for our whole team, and we’ll continue working hard to deliver the same level of care every time.
I would like to extend my appreciation…
I would like to extend my appreciation for Mr.Ryan who support me to sort out the issue for charger and configuring my account
Thanks a lot
Ali from Dubai
14 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you, Ali, for sharing your experience from Dubai.
We’re so glad to hear that Ryan was able to support you in resolving the charger issue and configuring your account. At CITA EV Charger, we take pride in providing dedicated and reliable assistance, and it’s great to know Ryan’s efforts made the process smooth for you. We truly appreciate your trust and look forward to supporting your EV journey in the UAE.
Excellent producy with great design and…
Excellent producy with great design and finishing
3 gennaio 2024
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Risposta di CITA Smart EV Charger
Thank you for your feedback! We’re delighted to hear you’re happy with the design and finishing of your CITA EV Charger. Alongside performance, we put a lot of thought into the look and build quality of our products, so it’s great to know it stands out for you. Your appreciation means a lot to us!
Best Cita support person I have dealt…
Best Cita support person I have dealt with, would greatly appreciate if I could have Ryan’s assistance with future jobs. Excellent work!!’
13 dicembre 2023
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Risposta di CITA Smart EV Charger
Thank you for your kind words!
We’re thrilled to hear that Ryan made such a strong impression with his support and expertise. He’s a valued member of our team, and we’ll make sure he knows how much his help has meant to you. We’ll continue to ensure you receive the same level of excellent service on all future jobs with CITA EV Charger.
Amazing Support Experience in years
At first, I didn't anticipate getting a response from CITA within 48 hours because it was the weekend. But to my pleasant surprise, the local representative promptly answered my call and transferred me to a support personnel named Ryan in the UK. Another unexpected thing was that Ryan immediately started communicating with me and assured me that we would work together to resolve the issue. Not only I liked his confidence but his positive approach to the matter was remarkable. He updated the charger and provided such clear instructions that I believe even a 5 grader can work with this guy. I am so impressed with Ryan especially his patience while fixing my problem. Guys like him are assets to any company. Thank you CITA and thank you very much Mr. Ryan for a supporting me today. I couldn’t ask for more.. thank you - Shahzad
25 novembre 2023
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Risposta di CITA Smart EV Charger
Thank you, Shahzad, for sharing such a thoughtful and detailed review.
We’re delighted to hear how smoothly your support experience went, even over the weekend. It’s great to know that our local representative connected you straight away and that Ryan in the UK was able to guide you with confidence and patience.
Your kind words about Ryan’s clarity, professionalism, and positive approach mean a lot. He truly is an asset to our team.
We’ll be sure to share your appreciation with him.
At CITA EV Charger, our goal is to make every customer feel supported, no matter when or where they reach out. We’re so pleased we could resolve your issue quickly and leave you with peace of mind. Thank you again for your trust.
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