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Chery Industrial Recensioni 

336
•
TrustScore 4 su 5

3,9

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Valutata 5 stelle su 5

Fast service the communication durning the order and after on my delivery. We used zip ties too help hold the parts of the tarp in placing it properly . You guys could put that in yr kits too help bu... Leggi di più

Valutata 5 stelle su 5

Chery has answered all my questions and been up front with information. Delivery was on time and simple. Just opened the box and peeked in, nothing but rain this week so still in the box. Neighbors... Leggi di più

Valutata 1 stelle su 5

We ordered some hardware to put up gates for our front entryway. When they arrived, the box was totally open. The one top of the one piece the ball on the top was broken off and missing and smashed. T... Leggi di più

Valutata 5 stelle su 5

I haven’t had the chance to assemble yet. I’m very excited. Delivery was perfect, delivered in a metal crate to prevent damaging its contents. I’m hoping to get my containers set where they are need t... Leggi di più

Dettagli dell'azienda

  1. Zona industriale
  2. anche in
  3. Fornitore di bagni chimici

Scritti dall'azienda

Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.

OUR PROMISE TO YOU

Scritti dall'azienda

Your satisfication is our #1 goal.
Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.

Informazioni di contatto

Holiday Sales

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3,9

Molto buono

TrustScore 4 su 5

336 recensioni

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Ha risposto al 67% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(336)

261 recensioni negli ultimi 12 mesi

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Valutata 2 stelle su 5

Be Aware of Delivery

I scheduled delivery 3 weeks in advance, spoke to representatives on the phone and was told the delivery date would not be a problem. Lo and behold, when it came to delivery date, Chery failed to disclose that delivery was thru a third party and my delivery date was not met. This messed up my entire vacation schedule and ability to build the shed in the time frame I had scheduled and caused severe inconvenience. So far overall the product is good and quality is good.

23 giugno 2026
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Risposta di Chery Industrial

We sincerely apologize for the frustrating delivery experience that ruined your vacation and construction plan, and we fully understand how inconvenient this delay brought to you.
We clearly note you’re satisfied with the product quality, and we truly regret our team didn’t inform you about the third-party shipping arrangement in advance, as well as failing to keep the promised delivery time after your early 3-week scheduling and phone consultation.
We’ve recorded your feedback to optimize our pre-delivery communication process to avoid similar issues for future customers. Please reach out to our dedicated customer service channel with your order number, our team will properly follow up on this matter for you.

Valutata 1 stelle su 5

Disaster

I was told almost 2 weeks after I placed my order, the day it was supposed to ship, that the manual pump ramp I ordered wasn't available, and only the electric pump ramp was available, which was an extra $2,000+ dollars. Then it took a few days to get an answer on when that would be shipped. Then it arrived damaged and unassembled. I was not aware it was coming unassembled. There was nothing on the website about this, no instructions for assembling, and no option to order it "assembled" or "unassembled". So now I'm paying around $2,000 for a company to assemble the ramp, in addition to an extra fee because they had to weld part of the ramp that was damaged in order to put it together. I regret this order and wish I would have just paid a little more from another company and avoided all of these issues. Instead, I spent $5,000 more than I intended to and had numerous issues.

10 giugno 2026
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Risposta di Chery Industrial

We’re truly sorry for all the hassle this order caused you, including last-minute stock notice, slow shipping updates, damaged goods and unexpected assembly costs.
We have updated assembly guides to a prominent spot on our product page for easier viewing. We take responsibility for not drawing your attention to this info earlier.
We will improve stock alerts and packaging to avoid similar issues. Please email your order details to Service@cheryindustrial.com if you need further support.

Valutata 1 stelle su 5

BEWARE

Bought an item on special sale. When the item arrived with no packaging, filthy dirty and faded, like it had been outside for a very long time and had dents, they refused to let me return the item. It was not received in new condition. The delivery driver would not even take it back. BEWARE

16 giugno 2026
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Risposta di Chery Industrial

We read your feedback and feel truly sorry for the frustrating delivery experience you received with your bargain item. Apologize to let you have a bad experience......
All bargain clearance products are marked final sale with no return eligibility on our product page, as stated upfront to all buyers.
But we fully accept the chargeback resolution and have borne the full cost of this order as a gesture to take accountability for the insufficient packaging that caused your product to arrive damaged and worn. Our warehouse team will immediately upgrade protective packaging and pre-shipment quality checks for every bargain unit going forward, to ensure items arrive intact for all future customers.
Once again, we're sorry for your unpleasant experience.

Valutata 1 stelle su 5

It took 48 days from the day I paid for…

It took 48 days from the day I paid for the high altitude main jet for the gas motor on my wood chipper before I received it. I called almost every week and was told that it was not in stock and had to be made BUT when I got the part - it turned out to be a standard part that fits several different types/brands of gas motors.
If you live above 3000 ft altitude and buy one of there items that has a gas motor - expect to wait a LONG TIME to get the correct main jet for your gas motor - there is a different one for 3000 to 6000 ft and then 6000 to 9000 ft

12 giugno 2026
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Risposta di Chery Industrial

We sincerely apologize for the extremely long 48-day waiting period you experienced when ordering the high-altitude main jet, and for the inconvenience this has brought to you. we will make improvements to our inventory management to prevent this issue from happening again. We will take your feedback seriously to continuously elevate our service quality. Apologize again for the bad experience.

Valutata 1 stelle su 5

I ended up having to drive an hour away…

I ended up having to drive an hour away to retrieve my purchase, i feel that my time is worth something! we are looking to buy (2) more of these shelters and if you want our business i believe I should be compensated for my time for picking up this order

28 maggio 2026
Valutata 5 stelle su 5

Very good experience

Very good experience. Material arrived earlier than anticipated. Communication was sufficient and timely. The only thing that could have been better was that I feel like I never knew who I was dealing with on Chery's end. But even then, the info I got was always accurate and timely.

1 giugno 2026
Valutata 2 stelle su 5

I kept calling to talk to someone in…

I kept calling to talk to someone in parts never got through to anybody in parts and no one would call me back piss poor service

27 maggio 2026
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Risposta di Chery Industrial

We sincerely apologize for the unpleasant experience caused by our mistake. Our after-sales team will contact you shortly. We regret any inconvenience this has brought you.

Valutata 2 stelle su 5

Ginny was great at first

Ginny was great at first, speedy delivery as promised! after damaged post box was opened, both posts have severe scrapes. This looks like it came from your as-is collection!!! I called and left a message last friday and nobody returned my call/complaint!!

28 maggio 2026
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Risposta di Chery Industrial

I’m truly sorry for the unpleasant experience. Your feedback has been sent to our dedicated after-sales team. They will reach out to you right away and handle your case properly. We sincerely apologize for the damaged items and for failing to reply to your call last Friday.

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