I had booked an Iberia/Qatar code share but a couple of weeks before departure, Iberia advised that the final segment would be delayed by two days. I cancelled and found a flight with Emirates through... Leggi di più
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Booked online flight to China and from Japan in December 2019 on British Airways. Great value business class and very easy. Finally forced to cancel in March 2020 due to covid19. Easy online form to r... Leggi di più
Litterally fraudulent. Advertised one price. Charged another. Charged us 4x the price displayed because secretly behind the scenes without updating the payment page they claimed a "flash sale"... Leggi di più
Very disappointing really. Several e-mails, a couple of phone calls, the last one promising a further call in 2 or 3 days [but nothing heard in the last 10 days!] j Telephone numbers given on uk websi... Leggi di più
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Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.co.uk!
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687 recensioni
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Former customer - specific recommendations for company-wide Disabilities Training!
Ja, you have lost a customer. Reason is simple. On your itinerary screen the crucial fact that online check in happens ON THE AIRLINE'S WEBSITE is missing. This cost me two hours today because it took my interpreter and I (as I am Deaf) could not get me checked in..the flight booking number was shown but was only ALPHABET, not numerics, and the call center agents continued to try to route our inquiry back and forth between CheapoAir & Wow. No one was willing to give me the crucial information that WOW's server was down so online check in was not even possible. I am fed up. I will go straight to the airline to buy instead. Zero help from you folks.
-- Antonia Lindsey, former customer
REGARDING YOUR REPLY, you are looking a the second booking. The first, of which I speak, was a flight from Amsterdam to Reykjavik, then on to SFO. Your condescending tone is further evidence of why I will no longer be using your services. Again...your error, and attitude has earned this. I booked through your company both times. Might want to assume the customer has a legitimate concern instead of turning things back on them. Or don"t. Play rhe numbers game disregarding the customer. Your business. It no longer concerns me because I am no longer your customer.
But about the point 'we see no evidence that you called'...go back up to my comments...I am DEAF. NO I CANNOT CALL FROM MY PHONE. CALLS CAME FROM MY COLLEAGUE, A DUTCH SUGN LANGUAGE INTERPRETER, because I cannot hear to interact via phone. So calls & numbers reagarding this situation were made on HER PHONE because she had to sign the information from your agent to me. I realize you are unaccustomed to how to include the Deaf among your customers. Yet we are here & do lots, LOTS of travelling so perhaps some better consultation on procedures that include us is in order. I am one of many international Deaf who work in a prifessiinal capacity worldwide. I know what companies I use & why and for what. I will no longer use yours. Because of the patronizing & unhelpful responses you show.
1 agosto 2018
Non scritta su invito
Risposta di CheapOair.co.uk
Antonia, we have looked over the reservation that you have provided the booking number for, and it shows a reservation booked on United airlines, leaving Aug 4 to Portland. No other reservation is located containing WOW AIRLINES, are you sure you have the right company? we also see no indication on this reservation you ever called and spoke with an agent.
Please recheck your confirmation number and verify which company you booked with, so that you can get the proper help from the concern company.
Excellent!
The alternate date and flights they offered were a great deal. The website and pay system worked perfectly. It's the second time that I buy flight tickets on this website and it's always been a good experience.
30 luglio 2018
Non scritta su invito
Couldn't get through with…
Couldn't get through with payment...was stock and timed out. This happened several times. Why can't I use your app ...or give me a new. That app worked good for me. That website is not working good. I'm a multi traveler going Europa ,US and Caribbean
30 luglio 2018
Non scritta su invito
Risposta di CheapOair.co.uk
The APP has since been updated, and there should be no problems going forward.
The booking I made went very smoothly
28 luglio 2018
Non scritta su invito
I have pad experience 2 time
I have pad experience 2 time
I call the customer service to make compline but still no body answer also yesterday day I pought my ticket but the flight I t has been canceled no body Compensation my money back so this last time to deal with your company I will till my fans about my silly problems to avoid your company
23 luglio 2018
Non scritta su invito
Risposta di CheapOair.co.uk
According to the airline, they had a last minute cancellation on a connecting flight where they advised the customer there was nothing for that day, but if he were to stay in a hotel, he can submit the receipt to Swiss air for reimbursement. CheapOair was never contacted by the airline or the customer regarding any cancellation of these flights due to the airline assisting at the airport. Our apologies for any inconvenience.
Fast and easy to use and navigate
Fast and easy to use and navigate.
Excellent costumer service with nice and knowledgeable staff.
Highly recommended! 😀
22 luglio 2018
Non scritta su invito
When I couldn't make the booking on…
When I couldn't make the booking on line and agent on the phone made the booking fore me.
22 luglio 2018
Non scritta su invito
Fast and efficient
Fast and efficient; offers many choices; overall, very satisfied.
22 luglio 2018
Non scritta su invito
Derrick was super efficient
Derrick was super efficient, kind, and went the extra mile. Excellent customer service and great salesman as well! He reassured me that 53 min layover time in Houston to make it to my connectimg flight was more than sufficient. And that is why I purchased the ticket. I am holding you to this! Good experience...
21 luglio 2018
Non scritta su invito
I’m not too happy with my dealings…
I’m not too happy with my dealings because on their website I get a very good deal on my flights but when I phoned them the price quoted was far higher than on the website. Although they say that the fare has changed within minutes but the same fare remains on their website for whole week even after I had booked my ticket at higher fare. I still need to know why I’m quoted a higher fare than the cheaper fare on your website?
16 luglio 2018
Non scritta su invito
Thank you, CheapOAir
Quick, reliable and efficient. Got a great deal to Johannesburg. Thank you, CheapOAir
26 giugno 2018
Non scritta su invito
User friendly
User friendly
Quick response
Fast return confirmation email
Great prices
21 giugno 2018
Non scritta su invito
Quick and easy to book our flights
19 giugno 2018
Non scritta su invito
They were great
They were great. They went out of their way to understand the difficulty I was having booking my flight and gave me alternatives to help me. I appreciate their effort.
15 giugno 2018
Non scritta su invito
Ever since you did an update 👎
Ever since you did an update to the site, I lost all my travel information. I had to start all over. It’s very disappointing to go on my app and then get rerouted to the app?!
I am using Expedia now.
13 giugno 2018
Non scritta su invito
Website problems cancellation fees
website indicates free cancellation within 4 hours rep argued it didn't refused to refund 25pounds.2nd rep more helpful actually looked at the website and concurred. I cancelled flight told 2weeks for refund unacceptable as you take payment immediately an immediate refund should be possible
6 giugno 2018
Non scritta su invito
Risposta di CheapOair.co.uk
The refund can take upto that long mainly because once it's canceled it has to go to the airline accounting system who verifies that the ticket is actually okay to refund. So by the time we process the request, send it to the acct. firm, they process it,and send to the airline to refund the ticket, the time frame can be 2 weeks. Also, the 25pounds has been refunded.
Good reliable informative
5 giugno 2018
Non scritta su invito
a real efficient and helpful agent
1 giugno 2018
Non scritta su invito
never was as bad as this time
30 maggio 2018
Non scritta su invito
Risposta di CheapOair.co.uk
Ahmad, our apologies for the inconvenience you went through with getting your credit card processed. Not sure why it continued to decline, but in the end, it did get fixed, and your tickets got issued. We appreciate your business, and working on a smoother process for handling these cc related issues.
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