Very disappointing experience. The Booking.com test link was delayed and did not work. ChargeAutomation has documentation about Booking.com blocking links, yet this was not properly configured du... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very respons... Leggi di più
L'azienda ha risposto
Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden... Leggi di più
As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet. It helps me a lot! With the help of this app, I can have self-check-in without hassle. It... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Informazioni di contatto
4,4
Eccellente
64 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Not recommended for guests
Unfortunately, I would not recommend guests to use the services offered by Chargeautomation. Since the data exchanged between the host and the guests are own by the hosts only and not Chargeautomation, it is very easy for a host to remove all the information incriminating them in case of conflict with the guests, without Chargeautomation being able to help. This puts the guests at a huge disadvantage, without any recourse to prove the host's wrongdoing.
That being said, I very much appreciated the disponibility and implication of the team when I raised the issue to them, following a bad experience with a host. But as of now, I don't believe Chargeautomation offers enough guarantees to guests to not being treated unfairly by hosts.
31 agosto 2023
Non scritta su invito
Risposta di ChargeAutomation
Hi Romain
Thank you for taking the time to share your feedback. We’re sorry to hear about the negative experience you had with a host, and we understand your concerns regarding data and transparency in such cases.
While ChargeAutomation primarily serves as a tool to streamline processes between hosts and guests, we truly appreciate your kind words about our team’s efforts to assist you when the issue was brought to our attention. Your experience is important to us, and we aim to support both hosts and guests as much as possible, even in challenging situations like this one.
Your feedback will certainly help us improve our services and the guest experience moving forward. We’re glad we were able to offer assistance, and we hope future stays are smoother for you.
Thank you again for sharing your thoughts, and we’re always here to help should you need any further support.
Very pleasant experience
I enjoyed using the Charge Automation software when I booked my rental on Booking.com. I really liked the fact that when I wanted to pay for the reservation it actually did something like an otp with my bank so it ensured it was me. Also it was very easy to see details from the host about the wifi and local restaurants in the area on the charge automation platform. Definitely good tool for the host.
2 agosto 2023
Non scritta su invito
Risposta di ChargeAutomation
Hi Christianah,
We're so glad you enjoyed using ChargeAutomation during your stay! 🎉 That OTP verification with your bank is like our little extra security handshake—always making sure it’s really you. 🙌
And we’re thrilled to hear that the local recommendations and WiFi details came in handy—no one wants to be hunting for that info when they could be enjoying some good food! 🍝🍷
Thanks for the kind words, and we hope ChargeAutomation made your stay a breeze! Safe travels on your next adventure!
Good for online booking
Don’t get why people talk about scam. It’s an easy way to provide a deposit when you do an online booking without physical checking
11 ottobre 2021
Non scritta su invito
Risposta di ChargeAutomation
We’re so glad to hear that you found our platform simple and convenient! 🙌 It’s great to know that providing a deposit online through ChargeAutomation made your booking experience smoother and stress-free—exactly what we aim for. 😊
Thanks for sharing your thoughts and helping clear up any misconceptions. We’re all about making things easier for both guests and hosts, and we’re happy that worked out well for you!
Safe travels on your next adventure! 🚀
SCAM SCAM SCAM
SCAM SCAM SCAM. Watch your money! Never connect anything to this platform.
4 ottobre 2019
Non scritta su invito
Risposta di ChargeAutomation
Thank you for sharing your feedback. While we couldn’t find a record of your experience in our system, we take every review seriously, no matter how long ago it was shared. It’s unfortunate to hear about your dissatisfaction, and we’d love the opportunity to learn more and address any concerns.
Please reach out to our support team at support@chargeautomation.com so we can assist you directly. We’re committed to the security and satisfaction of all our users and would like to clarify any misunderstandings.
Thank you again for sharing your thoughts, and we hope we can demonstrate the positive changes we’ve made.
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