Very disappointing experience. The Booking.com test link was delayed and did not work. ChargeAutomation has documentation about Booking.com blocking links, yet this was not properly configured du... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We use chargeautomation to collect tax payments from our guests and also have them fill out a pre-check in form and collect arrival times etc. It works great and their customer service is very respons... Leggi di più
L'azienda ha risposto
Die Leute von Chargeautomation haben da ein wirklich tolles Sytem für die Gästebtreuung entwickelt. Noch nirgendwo habe ich mehr und sinnvollere Einstellmöglichkeiten gesehen. Nachrichten werden... Leggi di più
As an owner of Popcorn Hostel in Bucharest, I can say this app is the best tool that I found on the internet. It helps me a lot! With the help of this app, I can have self-check-in without hassle. It... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
🚀 ChargeAutomation is a powerful platform that helps short-term rental hosts & hotels automate key operations, making guest management effortless. ✅ Seamless check-ins – automate guest verification & access. 💳 Hassle-free payments – securely process payments & deposits. 🛡 Chargeback protection – reduce fraud & safeguard revenue. 📈 Maximize upsells – boost earnings with automated extras. By handling these tasks automatically, property managers can focus on delivering amazing guest experiences while growing their business. Trusted by industry professionals, ChargeAutomation simplifies operations, increases revenue, and ensures a smooth experience for both guests & hosts.
Informazioni di contatto
4,4
Eccellente
64 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Reactivity and efficiency
24 settembre 2025
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Risposta di ChargeAutomation
Thank you, Laurie, for the 5 star review and for recognising our reactivity and efficiency. We’re delighted you had a smooth experience. Please don’t hesitate to reach out to us any time. Here’s to happier, revenue generating guests!
Risposta di ChargeAutomation
Thank you so much for your kind words! We're thrilled to hear that Cathy was able to provide you with great support. We'll be sure to pass along your feedback—she’ll really appreciate it! If you ever need further assistance, we’re always here to help.
Terrible customer service
Terrible customer service! Completely unreliable and only chatbots. If you're considering using this system, run away while you still can.
7 agosto 2025
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Risposta di ChargeAutomation
Dear valued customer, we’re sorry to hear about your negative experience. After looking into your case, it appears your account was locked due to overdue payments, which is why you were unable to access the service 6 days after your due date. We understand this can be frustrating, and our team is always available to assist with billing or account-related concerns through live support, not just chatbots.
At ChargeAutomation, we strive to provide reliable service and clear communication. If you’d like, please reach out to us directly via chat or email, and we’ll be happy to help resolve any outstanding issues.
Thank you for your feedback.
— The ChargeAutomation Team
I recommend the program
I recommend the program, everything is very accessible and useful.The support service works very fast, I wrote a question and Dixie answered me right away, gave me recommendations and explained to me what I wanted to know. everything is professional and easy, thank you Dixie-you are a professional
7 agosto 2025
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Toyin helped us on time
Toyin helped me clarifying all the questions
3 luglio 2025
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Very useful
Very useful, using it since past 3 years, very good support
31 luglio 2025
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Scam
ps: Their reply to my review is a piece of trash. As even on their site, the booking has been cancelled (by the owner of the property). But for some reason, the funds paid have not been returned
The exact review you could see below:
For some reason, I've trusted those reviews here and booked a property on their site
It seems a scam. Money was transferred. No reactions to my questions. The phone number is not accessible even in Romania itself. Instructions to access the property have not been sent. It simply says something like "all the requirements must be passed to access that data"
What does it mean? It's completely unclear. Passport / selfie / signature has been sent. And money was transferred like I said
29 luglio 2025
Non scritta su invito
Risposta di ChargeAutomation
Hi Kilyeon,
Thank you for your feedback, and we’re sorry to hear about your experience.
To clarify, ChargeAutomation is a guest check-in platform used by tens of thousands of property managers worldwide to securely collect guest details, deposits, and verification documents. We do not manage or operate any properties directly, nor do we handle bookings ourselves.
It appears your concerns are related to the property manager or host you booked with. We strongly recommend reaching out to them directly for instructions or assistance with your reservation.
That said, we’re happy to help facilitate contact. If you’re having difficulty getting a response from the host, please email our support team at support@chargeautomation.com with your booking reference and the property name. We can then reach out to the property manager on your behalf.
We hope your situation is resolved quickly and smoothly.
Kind regards,
The ChargeAutomation Team
Great all round
Easy to use system, great functionality and great customer service from the Charge Automation team.
25 luglio 2025
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Thank you very much
16 luglio 2025
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Support is great
Dixie, outlined the possibilities well and answered questions quickly.
The system is complicated due to what it needs to do and sometimes hard to navigate but their support makes it much more accessible.
2 luglio 2025
Non scritta su invito
Risposta di ChargeAutomation
Thank you for your 5-star review. We’re so glad to hear Dixie, a key part of our customer experience A-team, provided clear guidance and fast responses. We know the platform can be complex due to everything it’s built to handle, and that’s why our team is always ready to go the extra mile. It’s great to receive this kind of feedback as we’re continually making improvements to simplify the user experience while maintaining, and expanding, the powerful functionality our clients rely on.
— The ChargeAutomation Team
How to refund an upsell guidance
I needed guidance how to refund an upsell purchase. I received detailed, clear instruction, which was very much appreciated.
29 aprile 2025
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Risposta di ChargeAutomation
Thank you for your kind review. We’re glad to hear our team provided clear and helpful guidance when you needed support with refunding an upsell purchase. We strive to make every interaction straightforward and efficient, and our customer experience team is always here to go the extra mile. If you need anything else, don’t hesitate to reach out.
— The ChargeAutomation Team
Excellent support and fast resolution!
We had an urgent issue, and the ChargeAutomation team immediately jumped on a support call and solved it without delay. Their responsiveness and willingness to help went above and beyond what I expected. It's rare to find support this fast and effective. Highly recommend them — great product, even better team!
19 giugno 2025
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Risposta di ChargeAutomation
Thank you for your excellent review. We’re so pleased to hear that our team was able to resolve your issue quickly and effectively. Providing fast, reliable support is a top priority for us, and our customer experience team is always ready to go the extra mile for our clients. We’re grateful for your recommendation and glad to know the product and team exceeded your expectations.
— The ChargeAutomation Team
Streamlining Rental Income Made Easy
ChargeAutomation has been a game changer for our vacantion rental business. Seamless integration with multiple channel manager and payment gateways has us countless hours. The customer support team especially Cathy was very knowledgeable and helpful. Highly recommended to anyone looking to streamline their rental income management and focus on growing their business.
18 giugno 2025
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Risposta di ChargeAutomation
Thank you for your fantastic review. We’re delighted to hear that ChargeAutomation has been a game changer for your vacation rental business. It’s great to know our seamless integrations and Cathy’s support made a real impact. Our customer experience team always goes the extra mile to support every client, and we’re glad that came through. We appreciate your recommendation and look forward to helping your business continue to grow.
— The ChargeAutomation Team
bonne application
Tres utile mais pas facile a prendre en main au départ. heureusement que Maryem m'a aidé pas a pas et est disponible à chacune de mes questions!
18 giugno 2025
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Risposta di ChargeAutomation
Hi Julie,
Thank you so much for your kind review! We’re glad to hear that you found our service useful, and we completely understand that it can take a little time to get the hang of things. It’s wonderful to know that Maryem was able to guide you through the process and provide the support you needed. If you ever have more questions or need further assistance, don’t hesitate to reach out—Maryem and the team are always here to help!
Thanks again for your feedback and for choosing us!
Great support experience
Dixie from Charge Automation was very helpful in dealing with a customer support issue I had. They were responsive, communicated clearly, and even followed up on my issue on their own accord. I really appreciate the great service I was provided!
5 giugno 2025
Risposta di ChargeAutomation
Hi Randle,
Thank you so much for your kind words! We're thrilled to hear that Dixie was able to assist you effectively and provide the level of service you deserve. We truly appreciate your feedback and are glad your experience with ChargeAutomation was a positive one. If you ever need anything in the future, we're here to help!
Nice and helpfull support
Nice and helpfull support, always fast and successful, Cathy is a kind ... thats how support should be :)
3 giugno 2025
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Risposta di ChargeAutomation
Thank you so much for your kind words! 😊 We're thrilled to hear you had a great experience with our support, and especially with Cathy — she truly is wonderful! We'll make sure to pass along your compliments. We're always here whenever you need us! 💪✨
helpcenter utile et efficace
27 maggio 2025
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Risposta di ChargeAutomation
Merci beaucoup pour votre avis 5 étoiles. Nous sommes ravis d’apprendre que notre centre d’aide vous a été utile et efficace. Notre équipe travaille constamment à offrir une assistance claire et rapide, tout en allant toujours un peu plus loin pour nos clients.
— L’équipe ChargeAutomation
We like the platform
We like the platform. It works well, but most importantly, the customer service team is wonderful. A quick email and they get things done. That is worth gold these days. Thank you CA team.
23 maggio 2025
Non scritta su invito
Risposta di ChargeAutomation
Thank you so much for the kind words! We're thrilled to hear you're enjoying the platform and that our support team has made a positive impact. We truly appreciate your support! 😊
Risposta di ChargeAutomation
Thank you for your review. We’re glad to hear Dixie was able to support you. She’s a valued member of our customer experience A-team and always happy to help. If there’s anything more we can do to earn that fifth star, we’d love to hear your feedback. Our team is always looking for ways to improve.
— The ChargeAutomation Team
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