Website is so easy and comprehensive. Telephone support was on hand and despite DPD not fulfilling their part of the bargain, Chapel interiors were really helpful in tracking the paint down and all w... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fantastic reliable service, phoned through for an order, They mixed up a certain colour of paint for me in minutes. It was waiting for me to pick up there and then. Great friendly customer service, re... Leggi di più
Great experience and would definitely use them again. Cannot fault the customer service received especially by Jade. We ordered 14 pots of paint and even though they were very well packed 2 arrived da... Leggi di più
This company offered the paint I wanted at a notably lower price than its competitors. Stupidly, I ordered 5L of the wrong colour, but Jade in customer services promptly rectified my issue and swapped... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Chapel Interiors is a proud family-run independent business with over 40 years of experience. Based in the heart of Wilmslow, our store has grown from a passion for premium paints and designer wallpapers, combined with a genuine commitment to outstanding customer service. Now run by a husband and wife team, we’re dedicated to helping our customers create beautiful interiors tailored to their individual needs and personal style. We take pride in our expert product knowledge and the time we spend with every customer whether you're embarking on a full home renovation or just refreshing a single room, we're here to help at every step.
Informazioni di contatto
33 Chapel Lane, SK9 5HW, Wilmslow, Regno Unito
- 01619600348
- info@chapelinteriors.co.uk
- chapelinteriors.co.uk
4,4
Eccellente
53 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Paint arrived the next day
This company offered the paint I wanted at a notably lower price than its competitors. Stupidly, I ordered 5L of the wrong colour, but Jade in customer services promptly rectified my issue and swapped the colour for me. The paint arrived the next day. I will be ordering all future paints from this company. Thank you.
22 gennaio 2025
Non scritta su invito
Outstanding service
Outstanding service.
Wow, only ordered the product yesterday and it arrived today, way above and beyond my expectations. Great work guys, I’ll defo be back in future.
9 dicembre 2024
Non scritta su invito
Poor product and customer service
Sorry to have to provide an honestly negative review, as I like to support SME's. However, Chapel Interiors have not accepted responsibility for paint delivered that is not close in pantone to the paint ordered. They have refused to rectify the issue, despite the pictures of the paint on white paper (as requested by them and carried out at my inconvenience) clearly showing the difference. £40 and an hour of my time wasted.
19 novembre 2024
Non scritta su invito
Risposta di Chapel Interiors
Good Morning,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that you were disappointed with your experience, and we understand how frustrating this situation must have been.
We do our best to inform all customers that colours can vary depending on screen settings, lighting conditions, and the surface the paint is applied to. Because of this, we always recommend using a physical colour card or ordering a sample pot before committing to a full tin, especially for exact colour matching.
In this case, the paint was mixed according to the official Dulux colour formulation. As a stockist, we follow the manufacturer’s specifications to ensure consistency and accuracy. When customers raise concerns, we take them seriously and do report them back to the relevant brand for review. However, since the mix was verified as accurate by Dulux’s standard, we were regrettably unable to offer a replacement or refund.
We are sorry this wasn’t the outcome you had hoped for. Your feedback is valued, and we’re always looking to improve our service. If you have any further questions, we’d be happy to speak with you directly.
Warm regards,
The Chapel Interiors Team
Excellent overnight order and delivery…
Excellent overnight order and delivery service from Chapel Interiors for two five litre cans of wood preservatives.
Very efficient phone service and specialist thick cardboard packing to protect the cans.
Amazingly quick delivery by about 10.00 am by UPS.
Thanks you.
5 settembre 2024
Non scritta su invito
Illegal returns policy
Sells Little Green paint and claims it’s ‘bespoke’ to avoid accepting returns. Returns policy illegal under Distance Selling Regulations. Would avoid.
21 marzo 2024
Non scritta su invito
Risposta di Chapel Interiors
Thank you for your feedback. We're genuinely sorry to hear that you were unhappy with your experience.
We do our very best to ensure our customers are aware that paints from designer brands such as Little Greene are mixed to order. This is due to the vast range of colours available, and it's standard practice across the industry. These bespoke-mixed paints are not pre-mixed or held in stock, which is why they are classed as customised items.
Because of this, and in line with Little Greene’s own policy, these products are non-returnable. We aim to make this clear by displaying our returns policy on every page of our website to help ensure customers have all the information they need before making a purchase.
We appreciate your concern and are sorry that our policy has caused frustration. We’re always looking for ways to improve communication and customer experience, and your feedback is valuable in that process.
If you have any further questions or concerns, please don’t hesitate to contact us directly, we’re happy to help.
Warm regards,
The Chapel Interiors Team
Great service from Chapel Interiors
Great service from Chapel Interiors
We turned up to the shop two minutes before closing time with a very specific request. We were given time to discuss our options and felt well looked after. Really good service and highly recommended.
1 marzo 2024
Non scritta su invito
Customer service and delivery
I have used this company several times in the last 2 years.
I changed my mind after I submitted my order and the customer service was impecable. Order changed over the phone and some money refunded inmediately.
Delivery is outstanding, even I had not requested following day, paint pot were here after 24 hr.
Highly recommended
8 agosto 2023
Non scritta su invito
Great Experience
Great experience and would definitely use them again. Cannot fault the customer service received especially by Jade. We ordered 14 pots of paint and even though they were very well packed 2 arrived damaged, replacements were sent out promptly. Highly recommend and cheaper then anywhere else!
25 luglio 2023
Non scritta su invito
Fantastic service
Fantastic service - I had placed an order with the Paint Depot on 13 January for 9 tins of paint ie 8 Zoffany & 1 F&B - total price just over £600.
I ended up having to cancel the order on 2 February with the Paint Depot because despite numerous promises they failed to despatch, never mind deliver my order - of course, they blamed Zoffany.
On the same day as I cancelled the non delivered order from Paint Depot, I placed the exact same order with Chapel Interiors.
This order was delivered TODAY - 3 working days later.
Better still, the order worked out slightly less expensive.
Absolutely delighted with the 5* service provided by Chapel Interiors, thank you.
8 febbraio 2023
Non scritta su invito
Just Brilliant!
Ordered five cans of Little Greene paint in different colours and finishes. Arrived by courier next day, free delivery and paint 10% cheaper than ordering direct from LG - cannot fathom how that makes commercial sense for LG! Based on my experience, I can only recommend this company to all.
14 ottobre 2022
Non scritta su invito
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