The CCTV Direct UK guys are an honest,reliable and knowledgeable group. Nothing is ever too much trouble. Their service is always great. Anything from general advice to problem solving and s... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great website. Great delivery. Small error with my first order but rectified immediately. The missing part delivered 2 days later super well wrapped. Second order placed the same week, delivered w... Leggi di più
L'azienda ha risposto
It was our first purchase and everything went very smooth, easy purchase and great delivery, exactly the way it should be.
Great help from Sully at CCTV Direct in getting a vital alarm battery delivered to me here in Dublin. He managed to circumvent some potential Brexit-related issues and solve a delivery issue that woul... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di sistemi di sicurezza
- Negozio di allarmi antifurto
- Società di distribuzione via cavo
- Fornitore di allarmi antincendio
- Telecamera per il traffico
- Negozio di apparecchiature per la sicurezza
Scritti dall'azienda
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Scritti dall'azienda
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Informazioni di contatto
73 Whalley New Road, BB1 6JY, Blackburn, Regno Unito
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4,6
Eccellente
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 47% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service support
Although my initial order was incorrect the staff were great in resolving the issue, they immediately sent out the correct order which I received the following day and collected the wrong order from my house. Very good customer service.
5 aprile 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re sorry for the initial mix-up, but we’re glad our team was able to resolve it quickly and make things right. Providing great customer service is very important to us, and we appreciate your understanding.
Risposta di CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re delighted to hear you were happy with both our service and the speed of delivery.
Good Supplier
Good Supplier, offered helpful advice prior to purchase. Hub delivered well packed and at competitive price. They called to apologise for short delay over bank holiday.
1 aprile 2026
Risposta di CCTV Direct (UK) Limited
Thanks for your great feedback — we really appreciate you taking the time to share your experience. It’s good to hear that our advice helped before your purchase and that everything arrived well packaged and at a competitive price.
We’re sorry again for the slight delay over the bank holiday, but we’re glad our team was able to keep you updated. Thanks for your understanding, and we hope to deal with you again soon.
Superb service both online and over the phone
Online support was great finding the product we required, great support the next day promptly phoning to let me know the product was out of stock and recommended an alternative for the same price, received the item quickly even with the easter bank holidays to contend with, all fitted and working great.
1 aprile 2026
Risposta di CCTV Direct (UK) Limited
Thanks for your great review — we’re glad our team could help you find the right product and quickly sort an alternative. Happy to hear it arrived on time and everything is working perfectly. Much appreciated!
Risposta di CCTV Direct (UK) Limited
Thanks for your review — we’re glad you found our service fast, efficient, and competitively priced. We really appreciate the recommendation!
Risposta di CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you were happy with the prompt delivery and value. We appreciate your support!
Fantastic
Fantastic and helpful staff who always have an answer to any related questions!
6 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your great review — we’re really pleased to hear you found our team helpful and knowledgeable. We’re always happy to assist!
I paid for Saturday AM delivery…
I paid for Saturday AM delivery specifically but the parcel did not arrive until Monday PM.
27 marzo 2026
Good products and great prices all…
Good products and great prices all delivered on time what more could I ask.
27 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your review — we’re glad you’re happy with the quality, pricing, and timely delivery. We really appreciate your support!
Risposta di CCTV Direct (UK) Limited
Thanks for your review — we’re glad you found exactly what you were looking for. Really appreciate your feedback!
Advertising stock they didn't have
Advertising stock they didn't have. Let me down on a project
21 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you’re happy with both our service and products. We appreciate your support!
Very helpful!!
I was unsure which NVR would be suitable as an upgrade to an existing system, CCTV Direct were very helpful on the phone and explained all the various options.
Once the order had been placed it arrived very quickly and well packed.
21 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your great review — we’re glad our team could help you choose the right NVR and explain the options clearly.
Great to hear your order arrived quickly and well packed. We really appreciate your feedback!
very prompt delivery
very prompt delivery, with extra next day delivery, perfect product as described, except that all six cameras were not same, two had extra connection which we didn't need any way.
17 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your review — we’re pleased to hear you were happy with the prompt delivery and the product overall.
We appreciate your feedback regarding the cameras and will take this on board. Thanks again for your support!
Risposta di CCTV Direct (UK) Limited
Thank you for your review — we’re glad to hear you were happy with the quick delivery. We appreciate your support!
Risposta di CCTV Direct (UK) Limited
Thank you for your lovely feedback! We’re happy to hear you were pleased with both the deal and the fast delivery.
Unfortunately order was cancelled…
Unfortunately order was cancelled assume due to insufficient stock, which i don't have an issue with provided money for the items isn't taken out of my account. As of time of posting this review money hasn't been repaid back into my account neither have i had notification that it will be!! So i will need to arrange a charge back if nothing happens within a couple of days.
So my experience is Poor, yes mistakes happen but when the do i expect prompt repayment!!
17 marzo 2026
Risposta di CCTV Direct (UK) Limited
Hi Ian,
Thank you for taking the time to leave us a review.
We’ve looked into your order and can see it was placed on Thursday after our cut-off time. As a result, it was processed on Friday morning, and we contacted you at 10am to advise that the order would need to be cancelled.
Your refund was then processed straight away. Please note that refunds typically take around 3–5 working days to appear back in your account. At the time of your review, only one working day had passed (and two as of today, 24th March).
Unfortunately, this timeframe is set by the payment providers and is the same across most retailers, including companies like Currys, eBay, and Amazon.
We’re very sorry for any inconvenience caused and appreciate your patience while the refund is completed.
We’re sorry to see a negative review has been left. Although you mentioned that you understand mistakes can happen, we feel this situation may not reflect that, as we did act promptly to resolve the issue and process your refund.
Brilliant service
Brilliant service
Could not fault them at all from delivery to customer service all excellent
13 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you for your fantastic feedback! We’re so pleased to hear everything from delivery to customer service was excellent. We really appreciate your support.
Ordered a few times before and always a…
Ordered a few times before and always a good experience. Well priced products with good offers. When arrived they are all as expected. The team will help answer questions and resolve any issues. Quicker response via phone than Whatsapp.
DHL delivery isn't too great - for our area it is quite an unreliable delivery company. I always select Parcelforce in the basket as they are much better, but it always comes DHL regardless.
11 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you so much for your continued support and thoughtful feedback. We’re delighted to hear you’ve had good experiences with our pricing, offers, products, and customer service. We’re sorry to hear about the issue with the courier choice, and we completely understand your frustration. We truly appreciate you bringing this to our attention, and your feedback will help us improve our delivery service going forward.
Good service like normal and always…
Good service like normal and always delivered on time
11 marzo 2026
Risposta di CCTV Direct (UK) Limited
Thank you so much for your kind words! We're really pleased to hear that you’re happy with the service and that your deliveries are consistently on time. It means a lot to us that you continue to trust us, and we’ll keep working hard to provide the reliable service you expect. We look forward to serving you again soon!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.