It's a great bike, fast, high quality, it's not heavy at all, just be careful before to buy it, the size is a little big

Great experience buying! Great experience putting together. Great customer service. Buy this bike they are so fun!!

They had the parts and shipped in a timely fashion, which puts them in the 90th percentile of eBike manufacturers.

My wife is happy

Bike shipped quickly and was well packaged.

EV bikes exceeded our expectations, customer service was outstanding.
We're very satisfied we went with Cybervelo to purchase our bikes.
Great manuals to help with assembly, also very helpful videos on YouTube that made it very easy. EV bikes were packaged extremely well.
I would give them 6 Stars if I could.
We love our new Cybervelo bikes.

Terrible bike. Died after 2 months and the company is no help. I am not new to ebikes and can' t believe it.

I am in touch with your customer service through Amazon and they are not helpful at all. Want the bike returned in original box , which after 2 months I dont have. or I will be charged for shipping which likely will take my refund.

We are grateful for at least the continued chat request have listened to our request. Our only complaint is not talking to someone directly to have that peace of mind we are heard.

I needed to replace throttle .thank you for your help.

The service was very fast, it was great

I really like the bike. It’s fairly easy to build although the instructions I feel were from an older model so there were some minor discrepancies( there was nothing menitioned about installing the kick stand and the brake caliper mounting is a little different). My main problem is while scrolling thru the reviews I found a review that was supposedly made by me that I hadn’t made. Seems a little dishonest. I give the bike 5 stars though

Very good customer service

The e-bike arrived in a sturdy box and upon unpacking I was happy to find the front fork assembly was already in place. The remaining assembly was well explained and went well. With the exception of the back tire rack component. It did not want to line up with the four screw holes no matter how I tried. It eventually took some steel mallet engineering to bend the two front arms to get them aligned before fitting. Once complete all was grand! Beautiful bike!

Hello,

I ordered 2 bikes and 2 baskets on may 17th and i have only received 1 basket. Please help me.. I paid 1400.00. here are my order numbers;

393094698380
393096026208

381409791725
AND I CANNOT GET A HOLD OF ANYBODY!!!!

I had no issues at all in placing my order and it was delivered less than a week later. Cybervelo is a really good company to work with. Thank you so much, I intend to use my E Bike, Bee, and take good care of her to make sure she's with me for a long while.

This is the best bike ever. I purchased two bikes and so far I’m very much satisfied with the brand quality and customer service. Best ever!

Responsive and made a specific exception to meet my need

Theyve been really helpful with any issue ive had and replaced parts if they broke. the bike is awesome!

Camera has been working great. Exceeded my expectations and a good price

Delivered damaged.and. never got a.return email about the damage. Tried multiple time to contact.. Terrible service and now a YEAR LATER get a response. WHAT A JOKE!!!!!!!