cbdmall.com Recensioni 

48
TrustScore 3.5 su 5

3,3

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Valutata 3 stelle su 5

Made me pay $8.95 for expedited handling and melt protection due to getting a chocolate bar. I know we're in a heat wave but there wasn't even an ice pack, only air bags in the package. What did I eve... Leggi di più

Valutata 1 stelle su 5

Terrible customer service and terrible products.customer service is too incompetent to realize the real issue here and wanna blame it on a gift card. I’m not even sure what nonsense they are going... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I just had a GREAT experience with CBD Mall. Have not tried the product yet, but received a fold packet razor cut open and emptied out inside the packing box. Took pix, called within 10 minutes of UPS... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm really happy with my experience with CBD Mall. I ordered some gummies and a vape and the package got here a day before their estimated arrival date! I tried the gummies and they were delicious (an... Leggi di più

L'azienda ha risposto


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

48 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 75% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(48)

6 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Products are high quality and great…

Products are high quality and great prices. Products arrive quickly and are well packaged. Communication and tracking are outstanding. I had a minor issue with an order and cbdmall.com made sure the detail was resolved in a very generous way.

18 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Holly cow i am glad I didnt pull the…

Holly cow i am glad I didnt pull the trigger they kept sending me emails. I decided to jump on their BOGO offer or 50% certain thca, they measure each order by 1/8 the computer projected my order for 419.00 1 ounce i asked the girl when i called would you pay the normal crossed out priced 192.00 for a quarter?? she hesitated.. i shut her up quick i said of course you wouldnt and no one would... so what they are doing is elevating to a riddiculous amount the product and catching people off guard telling them its 50% off now the bill is still over 200 for a oz... just like any place out there... SCAM....

31 luglio 2024
Non scritta su invito
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Risposta di cbdmall.com

Thank you for sharing your feedback. We apologize for any confusion or frustration you may have experienced regarding our recent BOGO offer.

We would like to clarify that our BOGO (Buy One, Get One) promotion is based on the regular retail price of our products. This pricing structure is standard practice across the industry to ensure that all customers receive consistent and fair promotional offers.

We regret any miscommunication that may have occurred during your call with our customer service representative. Our intention is always to provide clear and accurate information. Additionally, our records indicate that we were unable to reach out to you further as you do not have an account with us, and the number you called from was identified as a business number. Furthermore, we requested additional information following your review but did not receive a response.

We value your feedback and will use it to improve our services. If you have any further questions or need assistance.

Valutata 5 stelle su 5

Priscilla is AMAZING

Priscilla is AMAZING! She is what customer service is all about, HEARING not just listening.. Compassion not just empathy. She fixed my issue expertly and quickly and because of HER, I will be a CBDMALL customer for a very, very long time to come!

26 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great company !!

Great company !!! had a little problem with delivery from UPS. But was taken care of promptly by customer service lady, Priscilla. She is such a professional and polite lady. Got my product and i am a happy camper !!

19 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

These guys are amazing

These guys are amazing. They have great prices for one. Two they have always made any issue I’ve ever had as far as like a defective device immediately making it right for me. I won’t order anywhere else.

20 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Placed an order Friday and my order…

Placed an order Friday and my order hasn’t even been shipped and I stay 7
Hrs away felt like I’ve been scammed so I got my refund will not be ordering from them ever again.
Edit- You guys say you didn’t ship it yet but sent me two different tracking numbers. One didn’t work and the other is stuck in Daytona, Florida for 4 days and still says it’s there as of June 21,2024. So again this was all on you guys then you did absolutely nothing so I had to ask for a refund 5 times til I got my money back.

19 giugno 2024
Non scritta su invito
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Risposta di cbdmall.com

We sincerely apologize for any inconvenience you have experienced with our service. Upon reviewing your account, we noted that your order was placed on Saturday night, with the confirmation email sent at 9:30 pm.

Our processing times are 24-48 business hours. As a result, orders placed over the weekend do not begin processing until Monday. Additionally, due to the holiday on June 18th, shipments did not move that day. Once your order is with the carrier, it will take 3-5 business days to arrive.

If you would like to expedite your shipment, we offer an expedited shipping option at checkout. Orders placed by 3 pm EST will ship the same day, while orders placed over the weekend will ship the next business day.

Thank you for your understanding and patience.

Valutata 5 stelle su 5

Amazing!

They were so amazing at responding fast and they go above and beyond it really feels like they care for the customers, highly would recommend buying from them

18 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service!

When I first received my Blue Dream disposable vape, I struggled to get it to turn on. I reached out to customer service and Elle did a great job walking me through the steps to get my vape to work (5 fast button clicks to “reset” it). Thanks, Elle! Also, the rewards points and coupons are great for customers!

26 marzo 2024
Non scritta su invito
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Risposta di cbdmall.com

It's wonderful to hear that Elle was able to assist you in getting your Blue Dream disposable vape working properly! Their guidance and support made all the difference in resolving the issue. It's also great to know that you appreciate the rewards points and coupons offered by the company, adding extra value to your experience as a customer. If you ever need further assistance or have more questions about their products, don't hesitate to reach out.

Valutata 5 stelle su 5

The best customer service

I recently had an issue with a product I purchased and I must say their customer service was outstanding. The representative Elle I spoke with was incredibly helpful and knowledgeable. They provided me with clear step-by-step instructions on how to troubleshoot the issue. Thanks to their guidance, I was able to resolve the problem quickly and get the product working perfectly. I was impressed by their efficiency and highly recommend this company to anyone looking for top-notch customer service.

5 marzo 2024
Non scritta su invito
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Risposta di cbdmall.com

It's fantastic to hear that Elle provided you with such outstanding assistance! Their knowledge and clear instructions made it possible for you to quickly resolve the issue with your product. It's experiences like yours that truly showcase the value of top-notch customer service. If you ever need further assistance or have more questions in the future, feel free to reach out.

Valutata 5 stelle su 5

Had a wonderful agent reply to me…

Had a wonderful agent named Priscila reply to me pretty quickly, the same day! Within one reply they had helped me solved my inquiry and went above and beyond to verify that I was okay with the solution (: I loved the shopping experience here!

21 febbraio 2024
Non scritta su invito
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Risposta di cbdmall.com

That's fantastic to hear! It sounds like Priscila provided you with exceptional customer service, going the extra mile to ensure your inquiry was resolved satisfactorily. Shopping experiences like yours, with prompt and attentive assistance, truly make a difference. If you ever need anything else or have more questions in the future, don't hesitate to reach out.

Valutata 5 stelle su 5

Amazing products

Amazing products! I have ordered several times from this company and only one time did I have a SLIGHT issue with the product. When I reached out to customer service they were extremely timely, and friendly. Not only did they help educate me on the issue they FULLY resolved it. Truly love this company and everything they offer!!

21 febbraio 2024
Non scritta su invito
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Risposta di cbdmall.com

It's fantastic to hear that you've had such positive experiences with the company and our products! Customer service that's not only timely but also friendly and helpful can make all the difference. If you ever need further assistance or have more questions about our products, feel free to reach out.

Valutata 5 stelle su 5

Great product, good customer servicer

I've ordered several times and been fully satisfied. In spite of some reviews mentioning bad experiences with customer service, that has not been my experience. An item was inadvertently missing from a recent order. I was immediately able to get in contact with a live person in customer service and they immediately sent me a replacement for the missing item. No hassle, no questions. Impressive.

14 febbraio 2024
Non scritta su invito
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Risposta di cbdmall.com

It's great to hear that despite some negative reviews, your personal experience with their customer service has been nothing short of impressive. The fact that they promptly addressed the issue with your missing item speaks volumes about their commitment to customer satisfaction. If you ever need anything else or have further questions, don't hesitate to reach out.

Valutata 5 stelle su 5

Good company good products fast…

Good company good products fast response A++

6 febbraio 2024
Non scritta su invito
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Risposta di cbdmall.com

That's wonderful to hear! It sounds like you've had a consistently positive experience with the company, from their products to their responsiveness. If there's anything else you need or if you have any questions in the future, feel free to reach out.

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