Ordered two different size polo shirts, both arrived quickly & very well packaged & presented. Returned one & the process went through very quickly & no trouble at all. Recommended company & some de... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Great selection of items at equally great prices. Initially ordered jacket which when it arrived was sadly too small. Returned jacket and ordered a larger size. New item received promptly and refund f... Leggi di più
First time customer using Casual Basement. Very impressed! Ordered a pair of CP trousers just before 4pm on Friday, received next morning. I buy a lot of clothes from various companies, and I’ve got t... Leggi di più
Found this little gem of a designer outfit recently when I purchased the perfect water resistant cp company hooded parker, goes right pass my knees when a have it on, although the pop studs at the b... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Discover daily new arrivals from premium designer brands, always on sale and always below retail. Shop standout pieces from Stone Island, C.P. Company, Hugo Boss, Ralph Lauren, Dsquared2, Kenzo, and more at up to 80% off RRP. Enjoy year-round discounts, free delivery on orders over £250, and the flexibility to buy now, pay later with Klarna or Clearpay. As your go-to online designer outlet, we make style more accessible, without the luxury price tag!
Informazioni di contatto
Hertfordshire, Regno Unito
- 01234740507
- support@casualbasement.co.uk
- casualbasement.com
4,7
Eccellente
2K recensioni
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Le persone hanno visualizzato anche
Wrong description said light grey with…
Wrong description said light grey with a picture of light grey and gave me a pastel grey Hugo boss hoodie trying to tell me I’m wrong. Couldn’t even resolve it or accept it’s their fault
29 agosto 2024
Risposta di Casual Basement
Dear Haseeb Khan,
Thank you for your feedback. Please note that we list the colours exactly as they are attributed by the brand, and unfortunately, we don’t have control over the names or variations they assign to their products.
As we’ve previously explained numerous times, the colourway of the item you received is correct as per the brand’s attribution listing. In addition to this, the example you provided from another retailer is a different colourway, which is of course why it appears different from the one you purchased.
If you feel the colour naming is unsatisfactory, you may wish to address this directly with the brand. We appreciate your understanding and thank you again for your feedback.
Rapid delivery & the item was packaged…
Rapid delivery & the item was packaged perfectly, will definitely be using this site again, nice one 👌🏻
28 agosto 2024
Excellent
The item was well packaged and delivered within the said timeframe. No issues at all.
27 agosto 2024
Amazing prices …
Always very reliable,I have sent stuff back due to me thinking I'm sill in my 20s and order clothes to small, they answer emails very quickly and prices are very good,but for children the prices are crazy low , definitely one of the better designer online shops, would highly recommend
31 luglio 2024
20% off.
20% off.
Jkt should have been £495, it was in the sale for £325 and I got 20% off which made it £260.
Absolute bargain for a cp jkt
30 luglio 2024
The order was exactly what it said in…
The order was exactly what it said in the tin.....
True to size & top quality....
Packaged & posted quickly and efficently...
27 luglio 2024
Really happy,really quick delivery.will…
Really happy,really quick delivery.will use again.reliable and well packaged too.
25 luglio 2024
Absolutely spot on
Absolutely spot on , from easy order to quick delivery every aspect is dealt with to the point with the customer in mind . item arrived on time and packaged with every care , hanger , cover everything
will definitely be using again
23 luglio 2024
Non scritta su invito
Sizing really small jacket medium men’s…
Sizing really small jacket medium men’s fitted my son , quality ok kept as he is going to wear it , I just went to shop to get another jacket as I was able to try on , long delivery from China ?
29 giugno 2024
Risposta di Casual Basement
Dear Alan,
Thank you for your feedback. After reviewing your order history, we found that you have only made one purchase with us—a Hugo Boss T-shirt in a size medium. It appears you may have left a review for a jacket purchased from another store.
If there's anything we can assist you with regarding your order, please let us know. We appreciate your understanding and are here to help with any future needs.
Item was described as 34w 32l
Item was described as 34w 32l. This was completely wrong. Leg is at least 34. That’s a big difference for someone with short legs. I would not have purchased had I known.
28 giugno 2024
Simple ordering system
Simple ordering system. Goods well boxed and presented. Delivered on time with tracking
27 giugno 2024
Really unhappy with the aftercare of…
Really unhappy with the aftercare of casual basement I’ve been trying for the last couple of hours to make a return..they don’t pick up the phone or reply to emails…. Returns can not be made without a receipt which was not send by email or post with my item.
Very stressful experience.
Please contact me on 07882604474
11 giugno 2024
Non scritta su invito
Risposta di Casual Basement
Dear Adam,
Thank you for sharing your feedback. We sincerely apologise for any frustration you’ve experienced and appreciate the opportunity to address your concerns.
We wanted to clarify that we did, in fact, respond to your email and provided all the necessary returns information and documentation in our response. To ensure you receive our communication, please check your spam or junk folder, as sometimes emails can be inadvertently filtered. Your email was responded to within the same hour as your enquiry.
We strive to provide excellent customer service and are disheartened to hear about your perceived negative experience. We believe your 1-star review is unfair considering our prompt response to your initial email. Our team is dedicated to assisting our customers, and we take pride in our aftercare service.
If you still encounter any issues or need further assistance, please do not hesitate to reach out. We are here to help and ensure your return process is as smooth as possible.
Kind regards
Ordered and delivered in less than…
Ordered and delivered in less than 24hrs. Great customer service.
30 maggio 2024
Great service, would use again
Great service, had been sceptical as I had not heard of them but would definitely use again
28 maggio 2024
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