AK MEET AND GREET  Recensioni 409

I booked Park & Ride parking via a booking agent for Birmingham Airport.

The evening before travel, I received a message stating that the booking had been changed to a Meet & Greet service, with different instructions and a different contact number. This was not the service I had originally booked.

As this involved handing over my car to be driven away under a new arrangement at very short notice, I was not comfortable proceeding and chose not to use the service.

I made multiple attempts to contact the operator directly to resolve the issue but received no response. The lack of communication was particularly frustrating given the timing, just before travel.

The booking agent was also unable to contact this company (perhaps they will drop them eventually from their site). The matter was eventually resolved by the booking agent after escalation, and a full refund was issued. However, the experience itself was unnecessarily stressful and avoidable.

Booked parking as we thought it would be quicker and easier than getting the train with our bags. How wrong we were. We were left standing in the carpark for an hour and a half after calling to say that we had arrived back at the airport. When they finally brought our car, all the driver could say was that it wasn't his fault. No apology on behalf of the company until I suggested it might be a good idea and no attempt to make up for us having to stand in the cold for longer than it would have taken to get the train home. Next time I'll use public transport.

So in the advert it was not very clear at all where the drop and go was from. It’s actually from Birmingham international train station so you need to get the monorail to the airport, which is no good if you’re getting an early morning flight like I was as it does not run at this time. Once I’d booked it and read the email confirmation it became clear where the drop and go was from so I tried to cancel it straight away. They refused to refund me, which I felt was not very fair given it was not clear where the drop and go was from on the advert, one would presume the airport for a drop and go service. It’s also very expensive as the drop and go actually at the airport is basically the same price!

It was easy to park and collect my car. Very close to airport. My car battery was flat after parking for two weeks. The staff were helpful. Helped me to restart my battery and was in no time on my way home.

I have returned to England this morning to get my car dropped off and it's been trashed. Apparently it's secure parking was broke into and so many cars have been damaged. My car looks like ots been attacked by Edward scissorhands. I have had no correspondence from them regarding this matter why I was on holiday. Now I'm back apparently it's down to me to start trying to contact them to try and get all the details. This is there problem not mine so why an I having to spend my time trying to get hold of them. I have no insurance details. No police report or crime number. I find this disgusting behaviour from this company. I have sent an email but still no response. . I would give no star if I was allowed.

Great place to park
The guy who was there was brilliant explained everything to us
Car parked secure
Driver to arrivals very friendly and chatty
Driver back to car the same
I’ve received excellent service from this company will definately use again also good price thankyou

Great ser ice and great guys

The best thing about this car park 24 hour security The guys are really friendly plus the car don't move value for money

Great friendly staff very efficient
called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport
on return called when landed and again he was waiting when we came out very efficient service would definitely recommend and we will be using again

Fantastic friendly staff and my car was well looked after while I was away.
It would have cost me almost double to use a local taxi service but using my own car was an easier option

I wouldn't give any stars for this. I booked a meet and greet, to be met at Birmingham International, then hop on the monorail to the airport, perfect, I thought. I did not get the service I booked. This is what I got. Rang the number as advised, 20 minutes before arrival, Told to open WhatsApp whilst driving alone to get a pindrop location, which was back where I had just come from. An hour it took me to find the car park ( a field)
The car park is 15 miles from the airport, then a transfer to Birmingham International, to then get the monorail to the airport.
On the way back at 1 am, they picked me up from the airport. I was then told I had to pay to get out of the car park, and then to be transferred back to the field to get my car. Disgusting!!! DO NOT BOOK THIS!

The service was really good. Staff were very friendly and communicate well what will happen and what to do on our return. We were collected very quickly. Staff Habib and Azz were nice and professional.
One think that you have to be aware is that you need to add 20-30 mins to your journey as the car park is not really close to the airport, but the transsfer is included in the price that you pay for the car park.

The service was amazing.the staff were really polite and professional.Habib the operator was really kind and helpful.the driver was top class and really made us feel safe.

Great service , both drop off and pick up was quick and the guys were friendly. Shout out to Hamza

Staff were very friendly and prompt!
We didn’t wait for more than 5 minutes at drop off or collection,
No damage to the vehicle and minimal mileage added.
Thanks so much,
I can highly recommend !

Excellent service, very professional couldn't fault it. Great value for money.

I must say that this service was truly excellent, as they provided convenient drop-off and pick-up at the airport, adhering to the schedule perfectly and without any complications; I wholeheartedly recommend their services.

Excellent customer service and good communication during drop off and collection. Very helpful staff. Car was waiting for us on return without any delay, will definitely use them again

Shocking service , Audi wheel kerbed and say don’t except liability.. the driver who delivered the car even took pictures of it on our return … 2 weeks of emails without no response and then this

As per the terms and conditions,
No liability for loss or damage to your vehicle including tyres, trims, wheels, alloy wheels, windscreens, mechanical and structural failures will be considered.

Regards,
​Admin

Read the small print as the above means nothing is covered when left in their care

Do not use if this is how your expected to be treated

Fantastic customer service! I highly recommend.
Meet & Greet couldn’t have been better or more helpful. We forgot the key card but they figured out a solution for us with no fuss and their staff were great.
Super easy access to the airport too.