Birmingham Airport Recensioni 94

7/4/26 I flew with sunExpress to Antalya…but there was an issue that day as a fire was found on another aircraft which caused delays at the airport. This meant, My flight was late taking off. We boarded approx 1900. All passengers boarded and sat waiting in the aeroplane on the tarmac, but nothing happened. Some pax were getting annoyed as there was no information about what was going on.
After approx another hour or so we were told the plane would have to divert to another city as crew hours were over their allotted time to fly, by 15 minutes. This meant waiting for a flight to Antalya from a city in Türkiye. This caused annoyance to some passengers who wanted to get off and rebook with another airline.. There were no coaches to take us to the airport gate/terminal so we were waiting until 2200 not knowing what was going on. Then we were told our luggage was unable to be sent to baggage claim as the airport didn’t have a contract (for maintenance services to get the luggage from the hold and place them on the baggage carousel) with sunexpress…by 23:30 - 12 midnight after the ground staff made many calls to find out what was going on - our bags arrived on the carousel.it was now 12:15 midnight… We were given a hotel room in ibis for the night. We arrived there 100 or so passengers being checked in. I was eventually booked in by 1 am.
The situation was badly handled by the higher management at BHX but the ground crew were amazing. They stayed with us to make sure we were safe and had accommodation, baggage etc from the time they should have gone home ( 1730 approx) but they left at 1230-1 am 8/4/26. Without their help, all of the passengers including me, would have been stranded in the airport maybe even the aeroplane as the pilot was useless with his communication.it didn’t exist it was the ground crew and cabin crew who told us what was happening. Apparently it was mentioned how this pilot caused a delay on purpose because of some perceived issue with the airport. He was not professional, he did not speak or communicate with passengers at all. He left the ground crew and cabin crew to deal with everything. He walked passed us at the airport with an arrogant grin on his face. The 1st officer appeared to be indifferent. The pilots didn’t acknowledge us or communicate with us the next morning onboard either. The cabin crew were good and caring about passenger welfare throughout.
But mangers at Birmingham airport? Poor. No support for their ground crew or customers.
(As a side note to management - even visiting Birmingham airport is depressing. Not enough toilets, which are blocked most of the time or unavailable- to the depressing looking 1970’s style of building with unhappy (no doubt very under paid) staff. It’s a shame that people from abroad have to come to this poorly styled shambles of a building with rude security staff too. Some security staff need manners and some behave badly towards passengers like they enjoy their bit of powe, by being sharp with how thry speak, inconsistent - shoes/ no shoes to some people not others…just slightly aggressive and curt for no good reason.)
I doubt anything will be done to improve things as managers in any service sector rarely answer or act upon customer comments. I just hope thry can at least praise their ground staff on my behalf.
I can say the airport managers were very unhelpful to the ground crew that night of 7/4/26. It was their sunExpress ground crew who saved the day. Bless them, they said how they “didn't want to leave passengers stranded” - that’s why they stayed.
Then we had to check in for 0630 am to fly for 10 am to Antalya. The staff who looked after us the night before were there - ready to check us in. Can the managers please thank them? Thanks isn’t enough, they all should be given overtime or some vouchers or promoted for excellent customer service- I mean excellent and caring to families with children, disabled customers, and those who were sick on board as it was hot onboard.
Well done SunExpress ground crew 7th-8th April 2026. You are a credit to the airport and I hope the CEO acknowledges your dedication to passengers. 🙏🏻

Returned from Montenegro on Thursday 16/4. Landed at 2.20pm, picked up from aeroplane on the bus, held on there for 10 minutes. When we got to customs (UK border force) unbelievably only one member of staff, hundreds of people waiting. I felt embarrassed to be English…. Even airport staff were ashamed, an utter disgrace. Not the first time for such an awful service. Eventually picked bags up 90 minutes after landing, shamefully slow.

T1 Gate 8 has now moved from the bottom of the ramp leading from the departure lounge to a prefabricated building situated on the tarmac.
You have to use the old steel staircase to the tarmac to access the new building. Not good if its raining or icy. Plus the fact there are no seats or toilets.

Airport links now are fab
Security on Monday feb 9th at 7am very good lines moving all the time bags arriving quickly.
BUT
The toilets by the language claim belts 4 we’re disgusting
Having been to Mexico ware every hotel facility were spotless. I couldn’t believe my own country could be so dirty- no toilet paper dryer dident work door dident lock
It was obvious the floor hadn’t been mopped in hours.
What a shameful nation we are becoming.

I traveled on New Years eve on the Jet2 flight to Cyprus. This was my first experience of this service and, I had a number of concerns about the service.

However, these concerns disappeared as soon as I made contact with the Assistance Desk. The staff were especially helpful since I told them that it was my first time. During the journey to the gate the guy kept me fully informed about what was happening and, we went directly to the front of every queue, I was amazed.
All the staff that I met were pleasant and helpful, a joy to deal with. The experience removed all my concerns about traveling with a disability. Well done to the team at Birmingham Airport.

It took over an hour to check our suitcases in. 3 desks open, not enough, then one desk closed whilst there were still many people queuing to check their bags in. As security is usually quite slow this meant that some travellers were definitely going to be pushed for time to make it to the gate on time. The airport needs to do better, always awful and stressful flying from Birmingham. But the man in security was very friendly and helpful.

The staff in security are either untrained or uncaring. Only 2 lanes open and all priority and assisted yravel people being shepherded through just one of those 2 lines. This meant that ordinary folks queueing in that one hardly moved for an hour, the line always being fed by the prioroty people and the poor bods queueing held back and only one person a minute being let through.
Sort it our fools. You must have organised this type of thing before.

Our flight with Jet2 from BHX was delayed for hours then cancelled on the 11/12 sat in the departure lounge with no help or information given from jet 2 however the SA staff were fantastic stayed with customers through the delay and couldn't do enough for them .Jet 2 need to catch up on the excellent customer service given by the airport staff .

I am disabled and gradually getting worse. I travel regularly to Guernsey and the service I receive has always been good. Yesterday I travelled and the assisted travel service was excellent. Everyone I met was kind, caring and helpful. In fact the whole journey felt like you were being treated like a VIP . Thank you Birmingham Airport and especially your assisted travel service personnel. Thank you.

My spouse purchased an express lane ticket for me, and I already had one! Unfortunately it is not permitted to cancel and get a refund of the ticket for £6.00. The Express Lane ticket details in paragraph 3 state: 'Changes or cancellations can only be made to your booking if more than 2 hours before the booked time of entry. This implies that cancellations are possible! I am travelling in December, so more than 2 hours notice!

We were travelling with two children with autism and had the sunflower lanyards to help them through the security check which prompted anxiety. One thing to note - at Birmingham Airport you need to register their lanyards as you arrive at the terminal at the Assistance desk, they issue you with a circular red pass to verify them to airport staff. We spotted this on the website and would not have been aware otherwise.
The staff , especially security were very patient and understanding of the children especially with the new standing scanning process which took a little while for them to master 🙂
On returning to the UK we followed the sunflower signs , only to find the route taped across and no obvious other route . We followed two Tui cabin crew as they removed the tape, only to receive an impolite shouting at by one of the Tui stewardesses … luckily a member of the Birmingham airport ground staff came to our rescue and politely guided us through, explaining that they had inadvertently not removed the tape after a large flight had landed.
Although the airport is still undergoing a significant update and some areas are still being built the airport staff and security personnel were excellent and made the most stressful part of the journey much easier . Thank you.
As for flying with Tui - as part of the arduous announcements they make on the flight advising passengers how to behave they include treating their staff with respect …. I suggest that this particular stewardess has some retraining to also respect passengers who fly with them .

I live in Birmingham and I avoid using the airport at all costs. Not only is the car parking laughable pretty much all year round but it was just not built with people in mind. Queues everywhere even for the simplest things. Thankfully whenever I've had to use the airport the planes normally aren't delayed so there's that going for it but. It's just a mess always stressful with and without the kids. I went to France last month and was relaxed for about 5 mins of my entire wait time. I was there in total for 4 hours.

Pros:
- Fairly quick through security.
- No need to remove most items from baggage through security.
- Able to take 2L of liquids per person.
- Plenty of shops, cafes, and restaurants.
- No delays to flights with on-time push-back.

Cons:
- Run down appearance in places.

Awful experience left sitting in wheel chair till 3pm Crete flight jet 2 . Special assistance arranged harrowing . No communication . Team leader organising the times we are busy tough basically . When I finally insisted going down as past 3pm anxiety risen . Finally took me over where I had to walk up steps with help . No communication . Flight delayed no one said ! Greece marvellous airport treated with respect

Disorderly chaos.

BHX is one of the worst airports I have ever experienced based on my experiences during the ongoing construction work. Horrendously long waits through security, there are even long waits in the priority security lane.
The facilities are what you expect at an airport in the UK. A tip is to buy a meal deal at Boots as that offers good value for money.

I only fly out of here to avoid the long drive down to LHR and there are good connections with Lufthansa from BHX.

We used the ibis app it crashed twice. Third time my wife and I checked the dates and submitted our booking which was confirmed. Only to find out the system had booked us in the date we actually made the booking and not the date we requested. Contacted Ibis who had taken our money, on the phone for half an hour. Cut off once and then told there's nothing they can do about it even though it was their system error. I won't ever use ibis again, service totally shocking. They don't care about the customer.

It is difficult to know where to begin to describe just how bad this airport is.
Getting through security is arduous, hot, cramped and takes a long time even if you have checked in online.
The queues are huge even at relatively ‘quiet’ times.
The airport seems to being rebuilt from the inside out. The fabric of the buildings are tatty but worse, not particularly clean. The preboarding areas are also cramped with inadequate seating and the shops and cafes are a complete rip-off. I paid £5 for a down coke.
Be prepared to walk and walk and walk….
If you can fly from anywhere else - please think very carefully before using this awful place.

Had pre booked disabled assistance we were told to wait. As it turns out this was over 40 mins. Not enough seats on the transport so tried to convince people to walk. Made to feel awful. They did say if you had someone with you to help they couldn't go on the transport. One poor man was left alone when he was asked his name. He turned to a nearby lady and asked did she know his name.then there were not enough wheelchairs followed by not enough people to push them. When I finally got through the young man pushing me asked where I was going and I asked for door nearest to carpark 1. Another helper actually said just leave her here. It was degrading. To give him his due the young man refused and actually took me to the car park. The other guy did leave his person right there. Just outside customs.His daughter refused to give back the chair, good for her! He was disabled elderly and confused. As well as nearly blind.

We requested special assistance for my mother for this flight. We flew in from Malta and arrived in Birmingham but when we arrived the Swissport Special Assistance representative told us the special assistance vehicle was not available and we would have to wait. After a few minutes we asked when it would arrive he was very dismissive and told us "the special assistance vehicle is not available. He said "it would be another 40 minutes so can't you just walk down the steps, its up to you". Clearly there is a problem not only with this attitude which was very rude but also Birmingham Airport have insufficient special assistance vehicles. At no point did he actually speak to my mother and he didn't apologise. He wanted us to make the problem go away. He wanted my mum to just walk down the steps which she obviously can't do which is why she booked the special assistance. We were also told that Birmingham Airport will not provide special assistance to anyone seated at the front of the airport. They have decided they will only provide special assistance for passengers to the back of the airport which meant my mum had to struggle to walk the entire length of the aeroplane to get to her seat at the front of the plane. Every other airport will is able to be flexible and provide assistance to passengers so they can enter the aeroplane at either the front or back depending on where they are seated. Clearly this is ridiculous!!!!! We were then told they had no idea what had happened to my mum's wheelchair!!???Birmingham Airport and Swissport sort yourselves out!!!! Your special assistance is rubbish and we will not be travelling with you again! Please let this be a warning to anyone wanting special assistance - Swissport Birmingham Airport will only provide assistance to the back of the aeroplane so if you are seated at the front of the plane and can't walk they won't help you!