Absolutely brilliant service. Met at Airport, very friendly staff, called before flying into Birmingham and car was there for me. Hand shake and off I went. Can’t recommend highly enough. Hope I get f... Leggi di più
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Excellent value and excellent service. The guys I dealt with were polite, pleasant and keen to be helpful as possible. After the only time a phone was not answered I was called back within a minute. S... Leggi di più
L'azienda ha risposto
Harry and his team were outstanding. From start to finish we felt liked valued individuals, not just another booking. First time ever our mileage has been recorded when we dropped the car off. In addi... Leggi di più
L'azienda ha risposto
Used the valet parking for the first time. Not a great start, we tried phoning the number to let staff know we were on our way, left two voicemails. Arrived at the airport at 4am no one there to meet... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Platinum Valet is a professional meet and greet airport parking service based at Birmingham Airport, offering a seamless, reliable, and customer-focused experience from drop-off to collection. We specialise in convenient valet parking, allowing customers to drive directly to the terminal where one of our fully insured, trained drivers will meet you, handle your vehicle with care, and park it securely while you travel. On your return, your vehicle is delivered back to you promptly, so you can continue your journey without delay. At Platinum Valet, we pride ourselves on professionalism, punctuality, and transparency. Our operations are carefully managed to ensure efficient vehicle handling, clear communication, and a smooth customer experience at every stage. We also offer a range of optional add-on services, including vehicle cleaning and electric vehicle charging, allowing customers to tailor their booking to suit their needs. Customer satisfaction and trust are at the core of everything we do, and we are committed to maintaining high standards of service, safety, and accountability.
Informazioni di contatto
Birmingham Airport, Valet Parking, Ambassador Rd, B26 3AW, Birmingham, Regno Unito
- 08000432432
- sales@platinumvalet.uk
- platinumvalet.uk
4,7
Eccellente
155 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very convenient
Everything went smooth, staff very friendly!! I can 100% recommend.
29 aprile 2026
Non scritta su invito
Absolutely brilliant service
Absolutely brilliant service. Met at Airport, very friendly staff, called before flying into Birmingham and car was there for me. Hand shake and off I went. Can’t recommend highly enough. Hope I get free car wash next time
29 aprile 2026
Non scritta su invito
everything very professional and on time
21 marzo 2026
Non scritta su invito
Nice friendly men fast response no…
Nice friendly men fast response no hide cost or payments love this company 😀
7 aprile 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi,
Thank you for your kind words - we really appreciate you taking the time to share your experience.
We’re glad to hear you found our team friendly and the service quick and transparent, as that’s exactly what we strive for with every booking.
We look forward to welcoming you back again soon!
Kind regards,
Platinum Valet
Excellent value and excellent service
Excellent value and excellent service. The guys I dealt with were polite, pleasant and keen to be helpful as possible. After the only time a phone was not answered I was called back within a minute. So keep them apprised if your timings and requirements and they are ready for you as needed. Even charged my electric car ready for collection (separate charge obviously). Absolutely recommend and will use nothing else now if flying from Birmingham
9 aprile 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi Dave,
Thank you so much for your fantastic review - we really appreciate it.
We’re delighted to hear that you found our service excellent value and that our team made a positive impression. Providing a reliable, responsive, and helpful experience is exactly what we strive for, so it’s great to know this came across.
We also appreciate you highlighting the communication and EV charging service - keeping customers informed and going the extra mile where possible is very important to us.
We truly value your recommendation and look forward to looking after you again on your next trip from Birmingham.
Kind regards,
Platinum Valet
Very disappointing experience with this…
Very disappointing experience with this platinum valet parking service.
We specifically chose this company because they promised a car cleaning service, which was not done at all. On top of that, the service was extremely unprofessional. We called 45 minutes before arrival , yet still had to wait around 20 minutes outside in the cold with an infant and multiple suitcases just to get our car and key back.
After a long journey, this added unnecessary stress and frustration. The lack of organisation and failure to deliver what was promised is unacceptable.
I would not recommend this service and would strongly advise others to avoid it.
5 aprile 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi Suruchi,
We take feedback seriously; however, we have been unable to locate any booking under the name “Suruchi” or any record matching the experience you have described.
As it stands, we are unable to verify the legitimacy of this review. If your booking was made under a different name, we ask that you provide the relevant booking reference so this can be properly investigated.
We operate a structured meet-and-greet service, and the delays and lack of service described are not reflective of our standards or typical customer experience. Similarly, any services booked, including vehicle cleaning, are carried out as per the booking confirmation.
If you believe this review relates to a genuine booking with us, please get in touch at complaints@platinumvalet.uk with full details so we can investigate this matter further.
Kind regards,
Platinum Valet
Can't recommend this service highly…
Can't recommend this service highly enough. We were met on arrival at the car park and booked in straight away. Short walk to departures.
On return our car arrived at the car park at the same time as we did so no waiting around. Straight into the car and on our way!
Lovely attendant both times, would definitely use again
31 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi Rachel,
Thank you so much for your kind review - we really appreciate it.
We’re delighted to hear everything ran smoothly from drop-off through to collection, and that your vehicle was ready and waiting for you on return. That seamless, no-wait experience is exactly what we aim to deliver.
It’s also great to hear your feedback about our team - we’ll be sure to pass your kind words on to them.
We look forward to welcoming you back again soon!
Kind regards,
Platinum Valet
BRILLIANT ....very impressed
We used platinum valet in March 2026. We arrived with my car, communication was brilliant and drop off and pick up was spot on. We found the people involved were really friendly and welcoming. We will definitely use again.
8 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi Marion,
Thank you for your fantastic review - we really appreciate your kind words.
We’re delighted to hear that everything ran smoothly and that our communication, drop-off, and collection all met your expectations.
It’s especially great to know our team made you feel welcome - that’s something we take a lot of pride in.
We truly value your support and look forward to welcoming you back again soon.
Kind regards,
Platinum Valet
Some one left a cigarette ash on the…
Some one left a cigarette ash in the car and removed connection of my camera
30 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Hi,
We take comments like this very seriously; however, we must clarify a few important points.
None of our drivers smoke, and we have strict policies in place regarding conduct in customer vehicles. The suggestion that cigarette ash was left in the car is therefore something we would strongly dispute.
In relation to your dash cam, this is typically disconnected as part of our standard operating procedures, which are outlined in our terms and conditions. This is done for security and data protection reasons, particularly to safeguard the location and operations of our parking facilities.
At present, we are unable to trace this feedback to a verified booking. We would ask that you contact us directly with your booking reference and full details so we can investigate this matter thoroughly.
Please get in touch at complaints@platinumvalet.uk and we will be happy to review this further.
Kind regards,
Platinum Valet
Top quality customer care.
Amazing service at the start and end of our holiday. It was early morning and awful weather so I missed the entrance to the car park. A gentleman called and asked if I had just driven past, then directed me back in. Very helpful and friendly staff once there who directed myself and my son to the airport entrance which was the shortest walk away.
Upon landing back in the UK, I called to inform them we were getting our luggage. When we got back to the car, it was warm and ready to go, no damage and no major mileage. The gentleman helped load my suitcases into the boot and had a cracking smile.
Will absolutely be using again.
18 febbraio 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Excellent
Excellent, very good service and value. They were in touch at every point to arrange a swift handover and pickup from Birmingham valet parking as agreed. The car was well looked after and low mileage recorded.
I would thoroughly recommend Platinum.
14 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Really shocking service
Really shocking service , took our vehicle in and then when on holiday what's app us to say the charge had gone up and i would not get my car back unless i paid extra!!!
7 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
We’re sorry to hear you feel this way, however this is not an accurate reflection of events.
The additional charge was discussed with you at the time of check-in, prior to your vehicle being accepted, as your vehicle falls outside our standard parking criteria. This was also recorded on the check-in documentation and signed at the point of handover.
A payment link was then sent the same day referencing the agreed “Larger Vehicle Charge.” No charges were increased or introduced whilst you were on holiday.
Your vehicle remained secure at all times and was returned as scheduled. Release of vehicles is subject to settlement of agreed charges, in line with standard practice.
We take all feedback seriously, but it is important that reviews accurately reflect the facts of the situation.
Couldn’t ask for a better service
Along with the on time pick up and drop off, it can back with a full valet clean. The car look as if it is brand new. Service was amazing.
20 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
The company make extra miles to take…
The company make extra miles to take care of my car after I booked them at last minute after find out my previous booking with different company was huge mistake .when I pick up my car to make me feel better they even clean my car for free .From now flying from Birmingham airport will use only them .Friendly professional trusted company .Joanna Dakiewicz
16 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Expecptonial service
Very short notice booking which was handled professionally and quickly. I was looked after by the owner, Harry. The quality of the cleaning was also exceptional. Highly recommended.
17 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
A good value and professional outfit…
A good value and professional outfit that I felt comfortable leaving my car with. The final star would be earned by ensuring their luggage trolleys available at the valet parking area as it’s a long walk to the terminal, especially so with the building works that are happening.
Very easy dropping off and very easy collecting.
14 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your review and kind comments - we’re really pleased to hear you found the service professional and easy to use.
We appreciate your feedback regarding luggage trolleys and understand how helpful they can be, especially with a longer walk to the terminal.
We’re glad everything else went smoothly and hope to welcome you again in the future.
Kind regards,
Platinum Valet
Very easy to use
Very easy to use. Great service. Very friendly staff
12 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
What an excellent service could not…
What an excellent service could not fault them one bit , our flight was delayed and issues at the airport , would I recommend them too others absolutely 5 stars for service , price , and most of all trusted them from start to finish
12 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service
Somy was great, easy reachable and informative. My car was just how I left it, mileage, fuel level and condition of the car checked before we left for departures. Will be using platinum valet again.
8 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
Great service from the guys at…
Great service from the guys at Platinum, car brought back to us really promptly and immaculately cleaned - thanks Hari for the smooth and friendly handover
8 marzo 2026
Non scritta su invito
Risposta di Platinum Valet - Approved Meet & Greet Operator
Thank you for your kind review - we really appreciate you taking the time to share your experience.
We’re pleased to hear everything went smoothly and that you were happy with the service provided. Our team works hard to ensure a reliable and efficient experience for all our customers.
We look forward to welcoming you again in the future.
Kind regards,
Platinum Valet
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