Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... Leggi di più
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I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several year... Leggi di più
Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. Aft... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Informazioni di contatto
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Irlanda
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4,5
Eccellente
3369 recensioni
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The boots I received were fabulous but…
The boots I received were fabulous but too tight on the toes. Sadly, I had to return them.
9 gennaio 2026
Super stylish fabulous knee high boots.
I’d been admiring these long green suede boots for some while and certainly wasn’t disappointed when they arrived as pictured, well wrapped, and very promptly. The ordering process was easy, the details and instructions for measuring foot length were spot on. Wonderful company to deal with, great products and so happy with my fabulous boots. Thank you team.
Lou in Kew, Melbourne Australia
13 gennaio 2026
Gorgeous comfortable boots
Gorgeous comfortable boots - straight on no breaking in needed.
Carl Scarpa boots are always a quality and comfortable wear.
15 gennaio 2026
Love shopping online with the Carl…
Love shopping online with the Carl Scarpa Brand, the quality is perfection.
However, the only thing that lets them down are the delivery drivers, who randomly deliver your package to other addresses. Which takes the shine off any internet purchase when you have to go looking to where it has been delivered. !!
But l do adore the Carl Scarpa brand, and that hiccup hasn’t put me off ordering more of this adorable brand .
7 gennaio 2026
The boots were two full sizes too…
The boots were two full sizes too small.
I ordered a 41 and they were a 39 at a stretch.
26 novembre 2025
Risposta di Carl Scarpa
Hi Rachel,
Thank you for taking the time to leave a review!
We’re really sorry to hear that the boots didn’t fit as expected we know how disappointing that can be. While we haven’t been made aware of this issue by other customers, we will absolutely pass your feedback on to our quality and buying teams for review.
We’d love the opportunity to help you find your perfect pair, so please don’t hesitate to reach out to us with any questions you may have!
Best Regards,
Michael
I was delighted with my boots until I…
I was delighted with my boots until I saw they were further reduced by another €20 AFTER I had bought them in the sale.
2 gennaio 2026
Easy process good communication and…
Easy process good communication and delivery good
13 gennaio 2026
I was very disappointed that I was…
I was very disappointed that I was slightly out of time to return a product and was not even offered a credit
7 gennaio 2026
Risposta di Carl Scarpa
Hi Sonia,
We’re really sorry to hear that this left you feeling disappointed.
We can see that you placed three orders and were able to request free returns for two of them within the returns window, which we were more than happy to arrange.
Unfortunately, the remaining return request was made three days outside of our returns period. While we truly wish we could make an exception, we do need to remain firm on our returns policy to remain fair and consistent for all customers. We appreciate your understanding and thank you for taking the time to share your feedback.
Best Regards,
Michael
I love my boots!
Excellent customer service. Returns were easy. I ended up with boot I really like.
29 dicembre 2025
Excellent friendly helpful service at…
Excellent friendly helpful service at shop on Oliver Plunket Street
Boots purchased very comfy soft leather great value in Sale ..
9 gennaio 2026
It’s the first time I have ordered…
It’s the first time I have ordered online . It was so easy to purchase my lovely boots . I was sent emails regarding despatch and delivery . It was perfect , they arrived on time and I love the boots they are so comfortable
9 gennaio 2026
Beautiful Boots
Very happy with my purchase. The boots are so comfortable and well made. Arrived quickly really well packaged. I’d ordered a size too small and returned them. Their return service is flawless and easy. Thank you!!
26 dicembre 2025
Brilliant service and communication and…
Brilliant service and communication and the boots are absolutely fantastic fit perfectly and howvthey were package was superb. Will definitely be buying again.
9 gennaio 2026
Nice boots but slow delivery
Ordered the Maffei taupe ankle boots in the sale. Love the boots but delivery was slow. In the small print it does say 2-9 days for UK delivery. Paid on 8/1 and only despatched on 13/1. Received 15/1.
15 gennaio 2026
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