Carl Scarpa Recensioni 3.369

TrustScore 4.5 su 5

4,5

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... Leggi di più

Valutata 5 stelle su 5

I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again

Valutata 5 stelle su 5

These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several year... Leggi di più

Valutata 3 stelle su 5

Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. Aft... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di scarpe

Informazioni fornite da varie fonti esterne

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

3369 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Michael at the customer service ia…

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change them for stunning design and quality. The teal boots are my favourite ones!!

14 aprile 2026
Valutata 5 stelle su 5

Excellent customer service from…

Excellent customer service from Michael, went above and beyond to find me a last years pair of sandals.

3 aprile 2026
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Risposta di Carl Scarpa

Hi Maria,

Thank you so much for taking the time to leave such a kind review!

We are always happy to help find your perfect pair and we are so glad that we were able to do that for you.

Please dont hesitate to reach out should you ever require further assistance!

Best Regards,

Michael
Carl Scarpa Customer Service

Valutata 5 stelle su 5

These sandals are so comfortable as…

These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several years ago. The sandals arrive just so quickly I was amazed. My granddaughter tried them on,--- I very nearly lost them that day. True. She is 22, I am 82.

26 marzo 2026
Valutata 1 stelle su 5

Shoes was too big

Shoes was too big, it did not feel and look like a Carl Scrapra shoes. It did not look right.
All my shoes is from Carl Scrapra but this last purchase is returning.

1 aprile 2026
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Risposta di Carl Scarpa

Hi Merlene,

Thanks so much for taking the time to leave a review.

We are sorry to hear that your shoes weren't the right fit on this occasion

If you would like specific measurements for any of our shoes please don't hesitate to reach out so that we can help you find your perfect pair!

Best Regards,

Michael

Valutata 3 stelle su 5

Had to return lovely shoes as too big

Had to return lovely shoes as too big. Long for half sizes!!! Return is taking a long time. I don’t know why this is the case.🤷‍♀️

27 marzo 2026
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Risposta di Carl Scarpa

Hi Di,

Thank you for your review. We're sorry to hear that the shoes were too big on this occasion. Please let us know if you ever have any questions on sizing to help you find your perfect pair!

Regarding your return, we can confirm that your item was received back on 31/03 and your refund was processed on 08/04. As outlined in our returns policy, refunds can take up to 14 working days to be completed. However, we always aim to process them as quickly as possible, and in this case your refund was completed well within that timeframe.

Please don't hesitate to reach out should you have any questions.

Warm Regards,

Michael

Valutata 4 stelle su 5

Delivered promptly

Delivered promptly. Unfortunately the shoes were not as appealing as they seemed on the website. Have been returned although I got no receipt for the return and I’m now a little anxious that I’ve no proof if the money isn’t refunded. I’m sure it will be but the receipt gives a little reassurance.

20 marzo 2026
Valutata 3 stelle su 5

Took too long for a refund

Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. After the call it was processed within 48 hours. Not good as far as I’m concerned. Would definitely not buy again online.

11 marzo 2026
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Risposta di Carl Scarpa

Hi There,

Thank you for your feedback, and we're really glad to hear that you found the ordering process easy and that our Limerick team looked after you so well, we’ll be sure to pass that on to the team!

Regarding your refund, as outlined in our returns policy, refunds can take up to 14 working days to be processed once items are returned to us. In this case, your refund was completed within 6 working days, which was well within our stated timeframe.

That said, we completely understand that waiting for a refund can be frustrating, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if we can help with anything!

Kind Regards,

Michael

Valutata 1 stelle su 5

tight in size

tight in size

16 marzo 2026
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Risposta di Carl Scarpa

Hi Brid,

Thank you for taking the time to leave a review.

We are sorry to hear that your shoes were tight fitting. We are always happy to help you find your perfect pair so please feel free to reach out should you have any questions on fit, sizing or anything else.

Kind Regards,

Michael

Valutata 5 stelle su 5

Brilliant service

Can't fault them. I love their shoes but had to return my last pair. Not the company's fault, I have small feet and pull-ons were just too big. The size three fit me if they have laces...
No problem with returns.
Customer service is second to none.

4 marzo 2026
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Risposta di Carl Scarpa

Hi Susan,

Thank you so much for your kind review!

We are glad to hear that you loved the shoes but it is unfortunate that you had to return them.

We are always happy to help with any sizing queries so please don't hesitate to reach out should you have any questions to help you find your perfect pair!

Warm Regards,

Michael
Carl Scarpa Customer Service

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