Carl Scarpa Recensioni 3.369

TrustScore 4.5 su 5

4,5

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... Leggi di più

Valutata 5 stelle su 5

I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again

Valutata 5 stelle su 5

These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several year... Leggi di più

Valutata 3 stelle su 5

Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. Aft... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di scarpe

Informazioni fornite da varie fonti esterne

Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

3369 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The boots I purchased are fabulous

The boots I purchased are fabulous. fit is great and quality of material good too. I like this brand for staples - footwear that can be worn for years due to their good quality and more or less timeless design.
Shipment and delivery experience was great from the get go. Would recommend this brand 😁

15 gennaio 2026
Valutata 5 stelle su 5

Very good

Very good. I bought online but style did not suit. So returned to shop and actually bought a different style.
My previous boots are always admired.

29 gennaio 2026
Valutata 1 stelle su 5

I'll never order from Carl Scarpa again...

Order placed on 13 January 2026, but no communication about when to expect delivery. This is concerning considering how expensive the boots are and money has been paid. Telephoned a couple of days later, spoke to Michael who tracked my order and said they were out for delivery and I could receive them in the next couple of days. Sure enough I did (arrived Sat 17 Jan 2026) but the boots had 3 colour flaws down the front of one boot and the zip got stuck half way down the same boot. They should have been checked before being despatched! I immediately returned them on Monday 19th January 2026 and tracked the return. Boots were received back at Carl Scarpa following day but refund didn't appear in my account. Rang, spoke to Michael again (it appears he does everything in the "office end" of business and is clearly overworked). He told me that refund would appear in my account within 14 working days (this is ridiculously slow). Finally received refund on 29 January 2026 (9 days wait). I will NEVER again order from Carl Scarpa.

13 gennaio 2026
Logo di Carl Scarpa

Risposta di Carl Scarpa

Hi There,

Thank you for taking the time to share your detailed experience, and we’re very sorry for the frustration and inconvenience caused.

The condition in which your boots arrived is not the standard we aim for and we take your feedback seriously regarding this.

Regarding shipping, our estimated delivery timeframes are stated on our website. For UK orders, we allow 2–9 working days for delivery as these are dispatched from our Irish hub.

In relation to your return, this was received back with us on 20/01 and the refund was processed on 28/01, which is well within our stated returns timeframe of 14 working days

That said, we do recognise your overall experience fell short of expectations and we will ensure this feedback is shared with the relevant teams for review.

If you would like us to look into anything further, please don’t hesitate to contact us

Best Regards,

Michael
Carl Scarpa Customer Service

Valutata 5 stelle su 5

I will buy again!

I bought the Ariella Black Suede Ankle Boots in the sale. They arrived promptly, look fab and are comfortable. Will buy from Carl Scarpa again!

28 dicembre 2025
Valutata 5 stelle su 5

I absolutely love Carl Scarpa boots and…

I absolutely love Carl Scarpa boots and shoes, they are so original and great quality. The ladies in the shop in Cheltenham are great and when ordering online the delivery is quick. Love the boots as they have narrow fitting ankles and calves which is great for me.

19 gennaio 2026
Valutata 5 stelle su 5

FASHIONABLE ANKLE BOOTS!!!

These ankle boots are very FASHIONABLE! They are so PRETTY and BEAUTIFUL! The style of this footwear is so COMFORTABLE and it is ELEGANT! I was very HAPPY and greatly satisfied with this product! I HIGHLY recommend this brand! THANK YOU VERY MUCH!!!

28 gennaio 2026
Non scritta su invito
Valutata 5 stelle su 5

Delighted

Delighted! Delivered quickly. Boots exactly what I expected from website. In fact probably better. Great sizing. Very pleased as ever.

15 gennaio 2026

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