Michael at the customer service ia brillante!! Very helpful, quick and efficient in his replies!!! I am regular customer of carl scarpa buying their shoes for the last 6 years and I will never change... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I received my item v promptly and in perfect condition it was exactly as described on website. The assistance was courteous and v efficient. Would not hesitate to use Carl Scarpa service again
These sandals are so comfortable as well as being beautiful.The leather is so soft I feel I am walking on air. I have bought Carl Scarpa before and still enjoy wearing my red shoes bought several year... Leggi di più
Ordering online was easy, returned the boots to the shop in Limerick and staff were really lovely but had to ring the head office to get my refund after 10 days still wasn’t received or processed. Aft... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Discover authentic Carl Scarpa Italian leather boots, ankle boots, loafers and sandals available in-store and at CarlScarpa.com
Informazioni di contatto
21 North Park, Finglas, Dublin 11, Ireland, D11 YV38, Dublin, Irlanda
- +353 1 864 1955
- online@carlscarpa.com
- carlscarpa.com
4,5
Eccellente
3369 recensioni
Ha risposto al 40% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Bought a fantastic pair of suede boots…
Bought a fantastic pair of suede boots in the sale on the 18th September while I was shopping with my mum in Richmond. The lady who served me was absolutely delightful, I think she may have been from N Zealand? So polite and helpful. Couldn’t recommend enough. Will be back!!
18 settembre 2025
Non scritta su invito
Delighted!
Very Quick response to my e mail! Sourcing the size of boot I required which were not avail on the web site by searching shop stocks for me.
Really impressed by follow up help .. delivery ...and my new boots!
Thank you
17 settembre 2025
Risposta di Carl Scarpa
Hi Catey,
Thank you for taking the time to leave such a kind review!
We are always happy to help you find your perfect pair of shoes and we are delighted that we could impress you here.
Please dont hesitate to reach out if we can help with anything else.
Kind Regards,
Michael
The products were dirty and used
The products were dirty and used. There were differences in colour. So I ordered a new parcel. Then when I tried to return, they said the 2 weeks have passed and I have to keep the parcel and worn and dirty shoes. They did not even proposed that I want to return the sheas, they will give me a voucher for next time shopping.
1 settembre 2025
Unfortunately I did not consider the…
Unfortunately I did not consider the boots I ordered good quality or value for money. The boots purchased was in the sale and even at the sale price I felt they were extremely overpriced. On the positive side customer service was extremely helpful with the return and sent the returns label very quickly so I was able to send my purchase back and my refund was felt with swiftly
29 agosto 2025
Service, price and style
Well the return to shop was so easy no fuss easy transaction
I bought a lovely pair of navy shoes beautiful fit delighted buy in shop or on line great service
Thank you all just love your Sandals shoes and boots oh yes and the bags
Mary
8 settembre 2025
Risposta di Carl Scarpa
Hi Mary,
Thank you so much for your kind words! We’re delighted to hear that you found our returns process easy and that you’re enjoying your new beautiful navy shoes. It means a lot to know you love our range of products!
We truly appreciate your continued support and look forward to welcoming you back online or in-store again soon.
Warm Regards,
Michael
A good on-line shopping experience
The boots I ordered arrived quickly, and were delivered by courier who waited for me to answer the doorbell. Usually, couriers will ring the doorbell and then leave the parcel on the doorstep without waiting for the door to be opened.
The boots were of very good quality, but unfortunately I had to return them because they were slightly too small. I returned them to my local Carl Scarpa store, and received an e-mail shortly afterwards to confirm the return. Altogether, a good shopping experience.
22 agosto 2025
Very speedy service and boots are fab!
2 settembre 2025
I ordered the sandals and they were…
I ordered the sandals and they were delivered quickly .
Not the cheapest sandals , but great quality . I’ve bought from Carl Scarpa in the past and the quality is excellent . Footwear lasts . The soft leather adds a touch of luxury too .
21 agosto 2025
Risposta di Carl Scarpa
Hi Patricia,
Thank you so much for your kind words. We are so happy to hear that you are loving your new sandals!
It is wonderful to know that you have bought from us in the past and continue to enjoy the craftmanship and longevity of our shoes. We really appreciate your loyalty.
Best Regards,
Michael
Easy to order sale on product good…
Easy to order sale on product good quality and fast delivery
27 agosto 2025
Great service from Carl Scarps
Great service from Carl Scarpa. Delivery was quick & nicely packaged & I was very pleased with my purchase
20 agosto 2025
Beautiful shoes
Beautiful shoes, not only do they look amazing, but they are so comfortable and well made. I bought them to match an outfit I was wearing for a girls day out, my friends 60th birthday, I couldn’t have found a better match, I had sooo many compliments.
Thank you 🩵🩵🩵🩵
13 agosto 2025
Very informative.
Excellent packaging. Really beautiful shoes. Returning item was really good. Kept informed of every move from ordering, delivery and return procedure.
A good company to do business with.
15 agosto 2025
Risposta di Carl Scarpa
Hi Barbara,
Thank you so much for your kind feedback!
We’re so pleased to hear you found the whole process from ordering to returning smooth and straightforward.
We really appreciate your review and hope to see you order again soon!
Best Regards,
Michael
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