The service was quick and professional. Brian the technician communicated well in setting up an appointment. He was pleasant, courteous, and knowledgeable. He completed the key fob quickly, answered... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Oscar was communicative during the entire process. He called when he was 25 minutes away and arrived as scheduled. He explained the process to me and was very respectful of my space. He was very thoro... Leggi di più
All ordering was done online. Also, the appointment was set online and the tech was great at confirming the appointment. The whole thing took about 15 minutes. Cut two keys and program two key fobs.... Leggi di più
I was very pleased with the overall experience of securing a back up key for my truck. I was contacted immediately by the service technician who confirmed what I needed and made arrangements to meet... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Car Keys Express provides discount, on-site key replacement for businesses and consumers and is a global technology leader in key manufacturing.
Informazioni di contatto
East Market Street 828, 40206, Louisville, Stati Uniti
- carkeysexpress.com
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Ha risposto al 12% delle recensioni negative ricevute
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Couldn't have been easier
Couldn't have been easier. Met the technician (Greg) near my work. Done in 10 minutes.
Justin arrived on schedule and did a…
Justin arrived on schedule and did a great job. I had keys in 15 minutes and saved hundreds vs a dealer key
Seane was excellent
Seane was excellent. He called to tell me when he would be there. He called when he got there. They keys worked and the work was do everything quickly. Professional, courteous and showed up when he said. Rare today to get service this good
AJ was great!
Communication was good and tech was on…
Communication was good and tech was on time and friendly.
On time
On time, completed the job extremely fast. The only downside would be the cost of making the new key. Technician was awesome!
Technician was Great, the process not so great.
The technician was on time, courteous and friendly. The website is not the easiest to navigate. There was an issue with the key their system told me matched my car, but the technician had the proper key on his truck and was able to produce the right one for me. However, the only negative was that I had to call customer service about the extra cost. That’s where it went down hill for a bit. The customer service rep was awful. Adamantly told me I basically screwed up. When I tried to explain that the system gave me only one choice of keys for the vehicle and that it told me it matched my car, she told me I WAS WRONG. The technician was listening in and was flabbergasted at how rude she was. When I asked her name, she hung up on me. He was beside himself. Once he put his supervisor to the mix the situation was remedied and I was given a discount on the price as a new culpa.
Mike was awesome.
Mike was friendly, prompt, and professional. It was super convenient to get a new key for our car without having to leave the house or pay dealership prices.
Fantastic service
The tech I worked with was great. He promptly called soon after my order was placed and informed me that my model of key was not in stock,but he had placed an order and would let me know when it came in. He was able to program the key the same day it arrived. Great communication and great product!
This Was So Easy
Kenny replied quickly, was responsive and patient with my questions. I was amazed at how easy this was and how quickly I got it done. 5 ⭐️
Only had 1 fob, need second within a week
Had bought a car with only 1 fob. I need a second fob by the following week due to my daughter leaving for college. I ordered the key on a Saturday, heard back from the tech on Monday. He had to order the key and would not be able to complete my order by my date. He went above and beyon to reach out to fellow techs and found one that was able to help me within my time frame. My tech went above and beyond to find a location to meet, waited for me and made my second fob just in time. Everyone I talked to and dealt with were amazing!!!!!
Gregory was fast and efficient
Gregory was fast and efficient. Communication was very good also. Great person to work with!
Excellent service.
I had two different locksmiths try to program a fob for my 2023 nissan. They failed but this company came through. Good communication. Even contacted customer service to verify they could do the job. Everyone was very professional. Will do business again.
I purchased a key for my 2023 Kia Nero
I purchased a key for my 2023 Kia Nero. Along with the purchase, I purchased the fob that inserts into the computer system of the vehicle to be able to program my own key. But the fob downloads do not support the Kia brand of vehicles, so the fob was useless.
Oscar was extremely nice and…
Oscar was extremely nice and professional. Super easy process. Thanks guys! : ). I highly recommend.
They were very prompt
They were very prompt. I made my appointment which was gonna be in about a week and a half about 20 minutes later. I get a phone call on my phone after making the appointment and he said hey I have free time. Do you want me to come out now? I said sure I came out. I took him about 10 minutes and my key and everything is perfect. Thank you guys.
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