I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with th... Leggi di più
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Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised th... Leggi di più
My experience with Cargem customer service aftersale site was good. Although my appointment was 12noon and didn't leave there just after 3.30. But was worth the wait and patient. I was looked by Mr H... Leggi di più
L'azienda ha risposto
I recently bought a car from CarGem in Essex. I'd been looking for a BMW 330e Touring for around two weeks, and out of all the dealerships I came across, theirs was the most reasonably priced. F... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Informazioni di contatto
1 Stansfeld Road, E6 5LU, London, Regno Unito
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4,0
Molto buono
539 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Approach Cargem with caution
We travelled quite a distance to view a car with a certain spec we wanted which is few and far between, and the vehicle itself was exactly what we wanted and seemed in good condition. Unfortunately, the experience itself wasn't great and deteriorated for us as soon as we saw their part exchange offer...
The very first question we were asked was whether our car was a category vehicle, which felt odd. They then took our car away for checks for quite a long while and proceeded to repeatedly drive it around their car park, moving it between multiple spaces. I get they need to check what they might be buying from you, but the whole process felt a bit unnecessary compared to other experiences we've had.
We were told our car was in “really good condition", which gave us some confidence in the valuation we were about to receive. However, the part exchange offer was way too low. I've since had a couple of part ex valuations, one for almost £2,000 more (and for context we're not talking a multiple thousands, expensive car here!).
When we declined the offer and left, a member of staff followed us outside saying, “I can see what we can do,” yet when I explained what we were expecting for the car the reaction was like we were dreaming. We'd done our research and knew what it could sell for, so found this a bit annoying. Also why not offer the best deal you can to begin with...
Based on our experience, and echoed by many other reviews, it seems Cargem might attempt to convince you that you're getting a good deal when the reality is different. This might explain why their cars initially appear really good value too?
The overall environment added to the discomfort as well. The office setup felt chaotic. There were also multiple staff members hanging around outside in view of customers in the test area. Our test drive was restricted to laps around their car park (with loads of speed bumps) so you couldn't get a proper feel for the car anyway. When you compare it to other dealerships, the experience just felt a bit unprofessional.
We had also asked to view another car at the same time, which we were told over WhatsApp was available...then that it was in their prep centre, but not actual confirmation we wouldn't be able to view it. I'm not sure why you advertise it when no one can look at it? Or just pop a "coming soon" on there or something, so that communication definitely could've been clearer. The car we did see, we did actually buy a report for and Cargem told us it had one previous owner when it had two, so that was another little red flag.
We can’t comment on the long-term quality of their cars as we walked away, and our sales rep was friendly and not pushy. Everyone we interacted with was very nice, but there was no way we were buying from there with such a low ball part exchange offer.
31 gennaio 2026
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Risposta di CARGEM
Dear Customer,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear that your visit did not meet expectations.
We appreciate your comments regarding the part exchange process. Our checks are intended to ensure accuracy and fairness for both parties.
That said, we’re pleased to hear that you found our sales representative friendly and non-pushy and that your interactions with the team were positive on a personal level.
We wish you all the best with your search and thank you again for visiting us.
Great customer service Danny was very…
Great customer service Danny was very helpful made the whole process very easy and smooth
7 febbraio 2026
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Risposta di CARGEM
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear that Danny provided great customer service and made the whole process easy and smooth for you. Enjoy your new car and we look forward to welcoming you again in the near future.
Cargem won my car’s Carwow auction
Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation they had. On pick up Lorik and his colleague were very thorough on inspecting the car.
4 febbraio 2026
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Risposta di CARGEM
Thank you for sharing your experience. We appreciate your patience regarding the collection timing and are glad we were able to arrange an earlier pickup for you. It’s great to hear that Lorik and his colleague were thorough and professional during the inspection process. Thank you for choosing Cargem and we hope to work with you again in the future.
Sadaan was very helpful and very kind…
Sadaan was very helpful and very kind on the phone. Help me sell my car with ease.
5 febbraio 2026
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Risposta di CARGEM
Dear James,
Thank you for your lovely feedback. We’re very pleased to hear that Sadaan was helpful and kind and that he made the process of selling your car easy and stress free.
We truly appreciate your trust in us and are glad we could assist you. We look forward to helping you again in the future.
Great customer service and friendly…
Great customer service and friendly people,
Lorik was very polite and very helpful, offered great service and would definitely recommend Cargem
5 febbraio 2026
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Risposta di CARGEM
Dear Customer,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you received great customer service and found our team friendly and helpful.
Lorik will be especially happy to know that his politeness and service made such a positive impression. Your recommendation truly means a lot to us and we look forward to welcoming you back to Cargem again soon.
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
A ⭐⭐⭐⭐⭐ AMAZING CAR DEALER
I recently bought a car through Cargem and my salesman/dealer Enys was absolutely amazing from start to finish.
Communication was genuinely 10/10.
They use WhatsApp, which made everything so easy and efficient, and every time I had a question they replied within seconds. Super quick, clear updates, and no messing about.
Enys was genuinely top class. Friendly, professional, and always on the ball. He kept me updated constantly and made the whole process feel smooth and stress free from day one.
Really decent service all round and I couldn’t fault it.
Highly recommend CarGEM, and especially Enys if you’re looking to buy a car.
Kieran - Portsmouth
4 febbraio 2026
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Risposta di CARGEM
Dear Kieran,
Thank you so much for taking the time to leave such a fantastic review it really means alot to us.
We’re absolutely delighted to hear about your experience with Our team at cargem.
Enys will be especially pleased to read your kind words he takes great pride in looking after customers and feedback like yours makes all the hard work worthwhile.
Thank you again for choosing Cargem. Enjoy your new car and if there’s ever anything we can help with in the future please don’t hesitate to get in touch.
Kind regards,
The Cargem Team
Had a great experience with Lorik
Had a great experience with Lorik, super helpful and very thorough appraisal
4 febbraio 2026
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Risposta di CARGEM
Dear Ellie,
Thank you so much for the kind words. We’re really glad to hear you had a great experience with Lorik. He takes pride in being thorough and helpful your feedback truly means alot. We appreciate you choosing CARGEM.
Sold my car to CarGem through Carwow
Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the initial offer however Sadaan worked some magic and made sure I got as close to the original offer despite these issues.
Obviously not the outcome I was wanting but I still felt very looked after and that CarGem did their best to keep me happy.
3 febbraio 2026
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Risposta di CARGEM
Dear Customer,
Thank you for taking the time to leave such a detailed review. We’re sorry that the electrical issues uncovered during the diagnostic check meant the final price wasn’t exactly what you’d hoped for, but we’re really pleased to hear that Sadaan was able to support you and secure a figure as close as possible to the original offer.
We always aim to be transparent, fair and to look after our customers throughout the process so it means alot to know you still felt well looked after. Thank you again for choosing Cargem.
Good experience with Sadaan
Good experience with Sadaan, got me a good price for my car, I would go to them again.
3 febbraio 2026
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Risposta di CARGEM
Dear Alex,
Thank you for your kind feedback. We’re delighted to hear that you had a good experience with Sadaan and we were able to get you a great price for your car. We truly appreciate your trust and look forward to serving you again in the near future.
Excellent service
Excellent service, helpful and no pressure, great experience, lovely sales guy in Danny, very helpful lovely Volvo KR17
2 febbraio 2026
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Risposta di CARGEM
Dear Jeannette,
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear you found the service helpful and pressure free and our legend Danny took such good care of you. I’ll be sure to pass on your lovely comments to him.
We hope you enjoy your Volvo and look forward to welcoming you back again in the near future.
sold me a Mercedes car with lots of…
sold me a Mercedes car with lots of hidden issues, in the first 6 months it’s gone into limp mode with full electrical failures 8 times. Cost me thousands to fix. The warranty covered nothing that was wrong with it. A lifelong mechanic friend told me there would be no why they didn’t know of these issues.
31 gennaio 2026
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Risposta di CARGEM
Dear Jacob,
After reviewing our records, we are unable to find any correspondence matching the concerns you have described.
If you require assistance, please contact our Aftersales team directly with your vehicle registration so we can investigate and provide support.
Please reach us at cs@cargem.co.uk
Kind regards,
Aftersales Team
Great experience 👏🏼
31 gennaio 2026
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Risposta di CARGEM
Dear customer, thank you for your positive feedback. We truly appreciate your support and look forward to welcoming you again.
Bought an amazing Kia Niro from the…
Bought an amazing Kia Niro from the perfect sales agent Jahid Hussain. He got the car delivered to me the next day (he beat Amazon prime) if you want to purchase a car on delivery Jahid is the man to hit he was amazing LS71
30 gennaio 2026
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Risposta di CARGEM
Dear customer, thank you for your wonderful feedback. We’re thrilled to hear you’re enjoying your Kia Niro and Jahid delivered such an exceptional experience especially with the next day delivery. Your kind words and recommendation mean a great deal to us and we’ll be sure to pass your praise on to Jahid. Wishing you many happy miles ahead and thank you for choosing us.
Sadaam was absolutely brilliant
Sadaam was absolutely brilliant. So polite and helpful. Really worked to help me.
28 gennaio 2026
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Risposta di CARGEM
Dear valued customer,
Thank you for taking the time to share your feedback. We’re delighted to hear that Sadaam was absolutely brilliant and provided such polite and helpful service. It’s great to know he really worked to support you throughout your experience. We’ll be sure to pass on your kind words to him. We truly appreciate your support and hope to see you again in the future.
I have just sold my car and the…
I have just sold my car and the experience was Great.
Thanks Lorik for doing all the check and Diagnostics and it was all well coordinated and hassle free.
I Would highly recommend the dealer.
29 gennaio 2026
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Risposta di CARGEM
Dear valued customer,
Thank you for sharing your experience with us. We’re delighted to hear that the process of selling your car was great and completely hassle free. A big thank you for highlighting Lorik’s efforts in carrying out all the checks and diagnostics and keeping everything well co-ordinated. Your recommendation truly means a lot to us and we hope to assist you again in the future.
Risposta di CARGEM
Dear Customer,
Thank you so much for the fantastic feedback. We’re absolutely delighted to hear you had such a great experience with us. Providing top level service and making the car-buying journey smooth and enjoyable is always our goal, so your kind words truly mean a lot to the whole team. Enjoy your new car and thank you for choosing us, We look forward to welcoming you back in the future.
Risposta di CARGEM
Thank you for your positive feedback. We’re glad to hear you were satisfied with our fast and professional service. We truly appreciate your trust and look forward to assisting you again in the future.
Very good experience
Great place to buy a car, if you are coming here I would recommend asking for Annyl. Very professional and made the process so smooth and easy. Thank you Cargem
25 gennaio 2026
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Risposta di CARGEM
Dear Valued Customer,
Thank you so much for your kind words and for choosing Cargem. We’re thrilled to hear that you had a great experience and Annyl was able to make your car buying process smooth and easy. We’ll be sure to pass along your compliments.
We truly appreciate your recommendation and look forward to welcoming you back in the future, Enjoy your new car.
AVOID AVOID AVOID
AVOID AVOID AVOID
THEY TAKE MY MONEY,I RESERVE THE CAR AND AFTER 2 HOUR THEY TELL ME THAT WAS RESERVED FOR SOMEONE ELSE, PROBABLY A FRIEND OR A RELATIVE,I HAVE ALL THE PROOFS ,YOU ARE SCAMMERS
22 gennaio 2026
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Risposta di CARGEM
Dear Customer,
We would like to clarify that the £99 payment is a reservation fee only and does not remove the vehicle from the market. This fee allows customers to express interest and temporarily reserve the vehicle.
A vehicle is only fully secured and removed from sale once the full commitment payment of £500 has been received. Until that point, the vehicle remains available to other customers.
This policy applies equally to all customers and is in place to ensure fairness and transparency.
We can also confirm that your £99 reservation fee has been refunded. Please note that it can take up to 7–10 business working days for the funds to appear in your account, depending on your bank.
We appreciate your understanding.
Kind regards,
Customer Reservations Team
CARGEM
Very fast and professional service
Very fast and professional service
Answered all questions with further information added. Definitely will be coming back again. Annyl was 10/10 on service.
16 gennaio 2026
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Risposta di CARGEM
Dear Customer, Thank you so much for your kind words, We truly appreciate you taking the time to share your experience. We’re delighted to hear that you found our service fast and professional and that all your questions were answered thoroughly. Annyl will be especially pleased to hear your 10/10 feedback. We look forward to welcoming you back again soon, Thank you for choosing Cargem.
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