I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with th... Leggi di più
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Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised th... Leggi di più
My experience with Cargem customer service aftersale site was good. Although my appointment was 12noon and didn't leave there just after 3.30. But was worth the wait and patient. I was looked by Mr H... Leggi di più
L'azienda ha risposto
I recently bought a car from CarGem in Essex. I'd been looking for a BMW 330e Touring for around two weeks, and out of all the dealerships I came across, theirs was the most reasonably priced. F... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Informazioni di contatto
1 Stansfeld Road, E6 5LU, London, Regno Unito
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
4,0
Molto buono
539 recensioni
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
COWBOYS
I purchased a car from this cowboy company on Saturday. Very friendly staff, all just wanting your money. Long story short, they drill holes through BARE METAL in every car, instead of using the manufacturers holes. Completely lazy and ridiculous thing to do. This is so they can put their own number plates on with their advertising on. So once I change my number plate to a shortened plate, I now have a car that will potentially let water in and rust. Plus, I’ll have two ugly drilled holes either side. They have also said the car has been serviced with them, even though when I got it home the service light came on, which I now need to take to a garage to get removed. I spoke to the manager Hussain about this, he was rude and didn’t care whatsoever, saying “What do you want me to do about it?” Also he said as a ‘good will gesture’ he will get the service light removed! I’m sure that was something you were supposed to do anyway. Absolute joke. They take your money, and do not care about you once they have it. AVOID AVOID AVOID.
18 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience, as this is not the level of service we aim to provide.
We take your concerns seriously and would like the opportunity to review your case in full and work towards a resolution. Please contact our aftersales team at cs@cargem.co.uk with your details so we can investigate this matter further.
We appreciate your feedback and look forward to addressing your concerns.
Risposta di CARGEM
Dear Customer,
We’re sorry to hear about your experience.
Please contact our aftersales team at cs@cargem.co.uk so we can assist you further. At this time we have no records found related to your request and our team will need additional details to investigate.
We look forward to resolving this for you as quickly as possible.
Poor After-Sales Experience – Proceed with Caution
I was very disappointed with my experience and would not recommend this dealership based on the level of after-sales support I received.
I purchased a vehicle from them and identified a significant fault within two days of taking possession. The issue was reported promptly, yet I encountered difficulties in securing full support for the associated costs.
While the dealer has contributed partially towards the repair, they have refused to cover the full costs, including the diagnostic work required to identify and confirm the fault.
As a result, I have had to pursue this matter through formal dispute resolution channels.
Prospective buyers are strongly advised to exercise caution and to obtain clear, written confirmation in advance regarding how post-purchase faults, warranty arrangements, and responsibility for diagnostic or related costs will be handled.
17 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
We’re sorry to hear about your experience and understand your frustration. This is not the level of service we aim to provide. We would really like the opportunity to look into this further and assist you.
Please contact us at cs@cargem.co.uk so our team can review your case and work towards a resolution.
Sadaan was a massive help to me!
Sadaan was a massive help to me today, although there were some extra damages to my car he was still able to offer a good price for me! highly recommend ☺️
16 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you so much for your kind words. We're really glad to hear that Sadaan was able to assist you and provide a fair solution despite the additional damage to your car. Your recommendation means a lot to us.
If you ever need help again, please don’t hesitate to reach out we’re always here for you.
Diren done absolutely everything to…
Diren done absolutely everything to look after me. Years ago I bought a car from bif motoring world answer I had a terrible experience. Diren answered every question even went above and beyond to get me through best deal possible. Honestly if you want the best service possible come to Cargem ask for Diren. Management done everything they can THANK YOU DIREN THANK YOU IMRAN THANK YOU CARGEM
12 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you so much for your kind feedback. We’re delighted to hear that Diren was able to provide you with such excellent support and go above and beyond to help you find the best possible deal. Delivering a smooth and positive experience for our customers is very important to us especially after you had a difficult experience in the past.
Your kind words about Diren and our management team mean alot, and we will be sure to pass your appreciation on to him. We truly value your support and thank you for choosing Cargem.
If there’s ever anything more we can help you with in the future, Please don’t hesitate to reach out.
Diren was excellent BJ20
9 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that Diren provided you with excellent service. Your feedback truly means a lot to us and we’ll be sure to pass along your appreciation to him.
We look forward to welcoming you again soon.
DIREN WAS TH BEST KO18
9 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Diren provided you with such a great experience. We’ll be sure to pass along your compliments.
Would highly advise not buying a car…
Would highly advise not buying a car from here, do not take the people who have had bad experiences lightly. They ask you to write a review while you’re at the dealership and it’s awkward to say no given the salesman act all nice. Once there are issues with the car and the after sales team deal with you, you’ll realise there is no professionalism there, just cunningness. Horrible horrible company.
Updated for response: you keep copy and pasting the same lines under the bad reviews. If you read my review you would know I have already contacted them and been met with rudeness and neglect - such as your response which clearly shows that you don’t really care about people’s bad experiences and just paste the same rubbish to everyone.
6 marzo 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
At Cargem, we take all customer feedback very seriously and are committed to addressing any issues raised. We would like the opportunity to review your case in detail and work towards a fair resolution.
Please contact our customer service team directly at cs@cargem.co.uk
with your vehicle details, Our team will investigate the matter thoroughly and respond as soon as possible.
DO NOT BUY CAR FROM CARGEM
The entire experience has been extremely terrible.
1. The core issue is that I was sold a used car full of problems. First, the head unit was faulty — it could connect to Bluetooth but was unable to play music. I had no choice but to send the car to a BMW service centre for a full inspection. The diagnostic report clearly stated that the entire head unit needs to be completely replaced and further tested/programmed. Secondly, I was informed that the exhaust flange joint had been fitted with exhaust paste instead of a proper gasket. This indicates that the vehicle’s service history has been completely falsified.
2. I was also sold what I believe to be a fraudulent warranty. I was already very reluctant when purchasing this warranty, but the salesperson insisted on selling it to me. When my entertainment system was sent in for repair, I was then told that the maximum payout limit was only £500 — whereas at the time of sale, the salesperson clearly told me that any loss or repair cost would be fully covered. They are now playing word games with the terms and conditions. The salesperson is a liar.
3. When I contacted Cargem’s after-sales department, they informed me that they were unwilling to proceed with the repair. When I tried to contact the salesperson again, the salesperson deliberately ignored my messages.
This is a fraudulent company. Do not let them cheat you out of a single penny.
31 ottobre 2025
Non scritta su invito
Risposta di CARGEM
Dear Customer,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns.
At Cargem, we take all customer feedback very seriously and are committed to addressing any issues raised. We would like the opportunity to review your case in detail and work towards a fair resolution.
Please contact our customer service team directly at cs@cargem.co.uk
with your vehicle details, Our team will investigate the matter thoroughly and respond as soon as possible.
Danny
Danny - was very thorough and professional and the service was great
26 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you so much for your kind words.
We’re delighted to hear that Danny was thorough and professional and you had a great service experience.
We truly appreciate you taking the time to share your feedback and will be sure to pass your compliments along to Danny. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you for choosing CARGEM.
Smooth transition from Danny..
22 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you for the 5 Star Review.
Great customer service
Great customer service, very friendly staff, I have been served by Jahid amazing 👍
16 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Valued Customer,
Thank you so much for your wonderful feedback. We’re thrilled to hear that you had a great experience with our team. Jahid will be especially happy to know that his friendly service made such a positive impression.
We truly appreciate your kind words and look forward to welcoming you again soon.
Customer service is appalling
Customer service is appalling. The salesmen are loud and very pushy. Very little follow up and the whole experience was pretty bad.
13 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Fiona,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations.
What you’ve described is certainly not the standard of service we aim to provide. We sincerely apologize for the frustration this has caused.
Your comments have been taken seriously and will be shared with our team so we can address these concerns.
If you’re open to it, we would appreciate the opportunity to learn more about your experience and see how we can make things right. Please feel free to contact us directly at your convenience.
Thank You.
It was very great service from Danny
It was very great service from Danny. From start to finish
14 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Nana,
Thank you so much for your wonderful feedback. We’re delighted to hear that you received such great service from Danny from start to finish.
We take great pride in delivering an excellent customer experience and it’s fantastic to know that Danny made such a positive impression. We will be sure to pass along your kind words to him. Recognition like this truly means a lot to our team.
We appreciate you taking the time to share your experience and look forward to serving you again in the near future.
Great experience with Danny and Jas…
Great experience with Danny and Jas while buying my car from Cargem.
14 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
Thank you so much for your kind words. We’re delighted to hear that you had a great experience with Danny and Jas while purchasing your car from Cargem.
Providing excellent service and making the car buying process smooth and enjoyable is always our goal and your feedback truly means a lot to us. We’ll be sure to pass your compliments on to Danny and Jas they’ll be thrilled to hear it.
Congratulations on your new car and welcome to the Cargem family. If there’s anything else we can assist you with please don’t hesitate to reach out.
Cargem Car Sales
"I recently sold my car to Cargem, and I couldn't be more impressed with the entire experience! From start to finish, the process was systematic, efficient, and hassle-free. Saadan at Cargem, was professional, courteous, and transparent throughout.
What truly stood out was the convenience they offered - they collected the car at no extra cost, and the payment was instant. The speed at which everything was handled was remarkable, and I was kept informed every step of the way.
The price I received for my car was also very fair, which added to my overall satisfaction. I'd highly recommend Cargem to anyone looking to sell their vehicle quickly and without any fuss. Five stars isn't enough - they're a standout company that truly delivers!"
12 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Valued Customer,
Thank you so much for taking the time to share your wonderful feedback.
We’re absolutely delighted to hear that the entire process was systematic, efficient, and hassle free for you that’s exactly the experience we strive to deliver to every customer. Your kind words about Saadan’s professionalism, courtesy and transparency will certainly be shared with him he’ll be thrilled to know he made such a positive impression.
Thank you again for your recommendation and for trusting us with the sale of your vehicle. It was a pleasure assisting you and we wish you all the very best.
Very kind and helpful
Very kind and helpful. Excellent service from Taylor and Saadan. Polite and very professional. I would 100% recommend selling your car with these guys!!
11 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Valued Customer,
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Taylor and Saadan provided you with such professional and helpful service.
Your recommendation truly means a lot to us and we’re grateful that you chose to sell your car with us. If we can assist you with anything in the future we’ll be more than happy to help.
Big woman thing
Big woman thing! Sadaan was Clear and transparent easy to talk to. He made the transaction felt at ease. Additional he listened and was considerate to my mitigation and made me saved money. Yaudman seh dat! None Higher than CARGEM respect once again and continue doing your best making us customers happy fully.
10 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Valued Customer,
Big thanks for taking the time to share such wonderful feedback with us!
We’re truly happy to hear that Sadaan made your experience clear, transparent and easy. Making our customers feel comfortable and at ease during every transaction is exactly what we strive for. It’s great to know that he listened carefully, understood your concerns, and helped you save money along the way that’s the CARGEM way!
Your kind words and support mean a lot to our entire team. We’re committed to continuing to provide honest service, respect and the best possible experience for every customer.
Thank you once again for choosing CARGEM. We look forward to serving you again in the near future!
Dear All Just bought my first car from…
Dear All Just bought my first car from Cargem.Before buying the car the team was amazing ,customer oriented.
Finally the car was delivered to our door step ,so far so all good.
Next day morning I was about to wipe the car and I noticed the wiper seal was hanging out,which was not noticed during the test drive .
Called up Car gem the person who Sold the car (X).This is when the actual customer service shows up ,very negative and unprofessional.
Just received an email stating that it’s not covered under warranty even though the car is still not on the road.
I’m not expecting anything but the way the things were handled shows how you take care of your customers,doesn’t matter weather you buy a new car or used car but we are still paying for it .
WOULD NEVER RECOMMEND CARGEM
MR.JAS ..As a manager you need to change your approach towards your valued customer.
Thnx
2 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely appreciate you choosing Cargem for your first car purchase and we are pleased to know that your initial experience with our sales and delivery team met your expectations.
We are concerned to learn about your dissatisfaction regarding the wiper seal issue and the subsequent communication. Please accept our apologies for any frustration or inconvenience this situation may have caused. This is certainly not the level of service we aim to provide our customers.
Should you wish to discuss this further, please feel free to contact us at cs@cargem.co.uk We value your feedback as it helps us improve our services.
Kind regards,
Cargem Aftersales Team
Car issue
Getting issue in car just after couple of hours. Keys battery need to be changed.
Breakings are making a lot noise when reversing.
Updating comment from my reply, how can they not find mt vehicle. This is a joke if they dont find my vehicle.
Updating comments: sales teams are liars. They promised me to refund full amount if i did not get thr full service merc approved service history. But now they have just responded they dont have proofs.
I want refund,
But no one is now respondonding neither sales or cs team.
9 febbraio 2026
Non scritta su invito
Risposta di CARGEM
Dear Customer,
After reviewing our records, we are unable to find any correspondence matching the concerns you have described.
If you require assistance, please contact our Aftersales team directly with your vehicle registration so we can investigate and provide support.
Please reach us at cs@cargem.co.uk
Kind regards,
Aftersales Team
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