It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Leggi di più
I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Leggi di più
I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.
Informazioni di contatto
Unit 10 Saracen Way, PE1 5WS, Peterborough, Regno Unito
- contact@carcologne.co.uk
- carcologne.co.uk
1,8
Scarso
189 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The best
Purchased a diffuser for myself, and one for a friend in June. Both delivered on time and lovely packaging. The design of the product, the scent, and service received was all amazing - I can still smell mine today when I get in my car. Would def recommend and purchase again!
15 ottobre 2020
Non scritta su invito
Loss of trust and confidence
Placed an order on 20th September, ha
s been shipped on 21st and still not arrived.
I understand that there are delays under the current circumstances, but 2 weeks and counting is too much. Meanwhile, I had received a different order from China and another from USA. This makes me think that the problem is not on the Supply chain is with Carcologne.
Update with regards to your reply:
This is funny.
You have sent me an apology email on 06th of October, immediately after my review and 7 days after I still did not received the order, nor a tracking number for the new one.
You have fully demonstrated that you are not capable of delivering your promises to the customers.
Funny part is that I work on logistics and I fully understand how orders are getting processed and your excuses does not make any sense to me.
I will update again on this page when I will receive the order, so the wider community will know what to expect when they are placing an order with you.
Thurs update:
I was referring to my emails. On 5th I have posted my review and on 6th you came back with an apology. Still, today is 15th and I still did not received the order. 24 days elapsed from your first email saying the order was dispatched.
Okay. First one got lost, despite that you have decided to let me know of this situation only after I have posted the review. Where is the second one?
Is this order lost again? Are you going to blame Royal Mail again?
Last one. I have received the order today 16th October.
5 ottobre 2020
Non scritta su invito
Risposta di Car Cologne
Hi Mihai, unfortunately your order was part of a batch of orders lost by Royal Mail which was communicated to you via email. This is something completely out of our control and we can confirm your order was replaced free of charge. We apologise for the inconvenience caused.
With regards to your edit: Not true, please refer to your emails. We responded to you on 25th September at 10:55am - less than 24 hours from your initial email. On 6th October we sent an apology email to all of our customers who were effected by Royal Mail's error, explaining the situation in further detail and offered free replacements out of our own pockets. We despatch thousands of orders on a monthly basis and unfortunately, delays occur and parcels go missing amidst a global pandemic.
PUBLIC NOTICE: We understand we can't keep everyone happy and a very small number of customers have taken to Trust Pilot to voice their concerns however, hundreds of genuine and verified reviews can be seen directly on our website: https://carcologne.co.uk/pages/reviews
Never arrived
placed an order on the 28th of May, for a birthday in June, received a dispatch email on the 29th. Never arrived, whenever I checked on the status of the order it just said updates would be available when out for delivery, baring in mind there was a message on site saying the company was running at full capacity due to covid and to allow for extra delivery time.
I gave them till July and emailed them, they only said that my address was confusing and that I should've contacted them sooner to sort the issue out. My address is the same as every other item I've ever ordered and never had problems. The only solution they offered was for me to place another order and then they would replace the lost item.
16 luglio 2020
Purchased a car perfume for it to be…
Purchased a car perfume for it to be faulty and leaking after a couple of days. there was no proper way of contacting the company so I dm’d them on Instagram as they are active on there. They did not acknowledge my dm however they are opening “positive” dm’s and replying to them. Really disappointed.
18 marzo 2020
Non scritta su invito
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