Carcashpoint Recensioni 

2951
•
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

I have had two loans with Car Cash Point, great service and Grace my account manager was extremely friendly and helpful. Will definitely be using Car Cash Point again in the future

Valutata 1 stelle su 5

Im going through a rough time with money and they ain't offering any options to pay them back they keep putting me in arrears I wouldn't recommend this company they dont care about anything but profit... Leggi di più

Valutata 5 stelle su 5

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... Leggi di più

Valutata 5 stelle su 5

Outstanding experience. I cannot commend Hollie and the team enough. They have always made my experience straight forward and I have been a customer for quite a while. I cannot recommend this company... Leggi di più

Dettagli dell'azienda

  1. Azienda di servizi finanziari e prestiti per automobili
  2. anche in
  3. Servizi finanziari non bancari

Informazioni fornite da varie fonti esterne

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Scritti dall'azienda

The UK's favourite logbook lender

Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

3K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 55% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(2951)

33 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Experience

Had a really pleasant experience with CCP. The staff were really friendly and very helpful, making sure that the process was very plain-sailing. Would definitely recommend anyone to use them, great company!

13 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Terrible experience with loan settlement

This is the second time I had loan with them. I got the loan in July 2025 and took a loan of £1500. When I asked for a settlement quote to clear the loan in January 2026. After making payments of 5months x £170. I still need to pay £1650 which is more than what i borrowed. When I borrowed I was told that I would paying each month towards both interest and principal amount. its a joke that £1650 still left to pay. Terrible experience this time.

19 gennaio 2026
Non scritta su invito
Logo di Carcashpoint

Risposta di Carcashpoint

Thank you for your review.

We are disappointed to read your comments, particularly as you have previously chosen to use our services.

We would, however, like to clarify that the financial figures quoted in your review do not accurately reflect our records. We believe it is important that information concerning loan agreements, repayments and settlement figures is presented accurately, particularly when shared publicly.

Monthly loan repayments comprise capital and interest, and early settlement figures are calculated in accordance with the applicable terms.

Whilst we cannot disclose or discuss the details of individual financial agreements on a public platform, we are happy to provide clarification regarding your repayment history and settlement calculation directly.

We remain committed to transparency, fair customer treatment and providing clear and accurate information to our customers.

Kind regards,
Customer Relations Team

Valutata 1 stelle su 5

Got a loan ok and was told may as well…

Got a loan ok and was told may as well do 36 month loan as can pay back extra when I want. Made extra payment but it was sat as credit due to being unable to contact them with numerous phone calls. Was told I'd get sent an email with email address to use for contact as no one answers the phone. Still no email received and no idea whether my second payment is going towards my loan yet. Ive had no statements or balances since I started and as yet still no idea whether my extra payments have been paid off due to another 4 unanswered calls

16 gennaio 2026
Non scritta su invito
Logo di Carcashpoint

Risposta di Carcashpoint

Thank you for your review.

We are pleased that your initial loan application was completed satisfactorily, although we are disappointed to read your comments regarding subsequent communication and additional payments.

We would, however, like to clarify that the matters raised in your review were promptly addressed and resolved.

We understand the importance of ensuring customers have clear information regarding their loan accounts and how additional payments are allocated, and we remain committed to providing a transparent and professional service.

Whilst we cannot discuss individual account details publicly, we believe it is important to acknowledge when concerns have been addressed and a resolution has been provided.

We appreciate your feedback and remain committed to delivering a high standard of customer service.

Kind regards,
Customer Relations Team

Valutata 5 stelle su 5

My experience with Car cash has been…

My experience with Car cash has been great from initial application to discussing my account with the account team
Hollie and Anita both deserve kudos for the excellent customer service they provide was brilliant!

15 dicembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Car Cash point

They helped me out when I needed it most. I had a problem late into my agreement. There was no judgement and Christina, my account manager, was amazing. Dealt with things and reassured me everything was fine. Great service.

12 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Don’t use this company

Whoever it is that answers the phone wow she needs a personality transplant rude and unhelpful if you’ve got a problem and your trying to sort it out hmmmm don’t ring them you won’t receive any help at all just threats
Very bad with correspondence no paperwork no phone calls nothing just silence then they threaten a disabled person

7 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Found them very helpful

Found them very helpful, even when id fell behind with a payment, we quickly came to an agreement to help get back on track.
Even when it came to paying early, was told to wait and they sent me the early settlement figure

28 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Lovely staff

Lovely staff, high interest rates but if you are able to pay off early the settlement figures are really reasonable :) thank you so much

22 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great company …

From start to finish I got help every step of the way,if I needed to ask a question I would get a response within 10 minutes with all the information I wanted to know,I would definitely recommend this company if you require help and a big thank you to Hollie who assisted me with everything I wanted to know,thank you
⭐️⭐️⭐️⭐️⭐️

17 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Every step of the way

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With their help (especially Hollie), I have been able to financially repair and restart my life. Thank you for giving my life back.

16 ottobre 2025
Non scritta su invito

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