Car Planet - Watford Recensioni 2303

The salesperson was very helpful and answered all our questions honestly and was very patient.

Customer service also was very helpful.

i went to car planet as a first time buyer and was very pleased by the service i received from Harrison he was amazing and helpful throughout the whole process and i waled away with the car i wanted for a good price and Harrison made it is main thought to help me with my buying process i would definitely go back there if i needed anything else
thanks for your help Harrison you was a great help

Fantastic! Fabulous! Definitely recommend

I brought the car from Car planet in Watford,there was a minor issue to be checked I spoke to,
Mr Ahmed Safaye Sales ,who was very professional and polite, wasted no time organising for the car to be checked ot mechanically, I must stress that the service provided was excellent and very honest, Well ✅ Done 🌟✨ impressive customer service
Thank you
Hamdoon Nisamdeen

Very disappointing experience from start to finish.
I purchased the car and had to return after around 2 weeks to get several issues fixed. I ended up waiting on site for about 8 hours, with very poor communication throughout the whole day and no clear explanation of what work was actually being carried out or completed.
The driver’s seat had a bolt/movement issue, 1 tyre was nearly flat, there was no air conditioning working properly, and the windscreen washer fluid was empty. These are basic checks that should have been done before handing the car over.
What makes it worse is the lack of proper communication after the sale. They respond quickly on trustpilot ,but emails are ignored for months, which leaves you constantly chasing them for answers.
Overall, the experience has been frustrating and stressful. There is no transparency, no consistency, and no real customer support once the sale is completed. I would not recommend.
Not recommended.
bad car bought for 15k

Sold me a car and the gearbox entered emergency mode within 200miles. Had the fault diagnosed by a VW specialist and requested repair by CarPlanet.

Terrible customer service - admitted liability on the phone, refuse to put it in writing, take days and weeks to respond, seek to do everything they can to delay or avoid a refund or repair. I am now seeking to return the car to them under the Consumer Rights Act but they are delaying in every way possible. I will be taking them to Court.

You are rolling the dice if you buy a car here - their ‘150-point check’ is utter nonsense - do not let them tell you they have any idea of the mechanical state of the vehicle.

Their model is to move cars quickly and take commission on hugely inflated RAC warranty packages so that it’s not their problem when the car breaks.

100% do NOT recommend.

The salesman sold me an rac warranty that starts in 3 year time saying that is needed. Car Planet did not make any payment to RAC and are refusing to give me a refund. Starting court proceedings.
Updated to answer car planet response:
1. I've emailed you twice- you did not bother to reply , the answer was your reply below.
2. The car has a manufacturing warranty until 2029. I've specifically told your salesman that I'm not keeping the car more than 3 year, yet he went ahead to say that the rac warranty starts from August 2025! Instead of 2029!
3 . Do you think its ethical correct to keep my money until 2029? Because you haven't made the payment to Assurant/ RAC! And you are refusing to give me a refund. Where are you keeping the money if you didn't pay RAC? Are you a bank? Building society?
Awful

Only gave us one key that was faulty. Broke down multiple times because car didn’t work without key. Changed battery a few times in the key but to no avail. We have to buy 2x vw keys. They couldn’t help us or offer a discount. Said was sold as seen and they can’t locate the first key because they had bought the car at auction. The keys are £500 each so it has cost us an extra grand

How incredibly wrong we were about this car dealership. After 8 days our car broke down , after another week of trying get them to pick it up for repairs , they delayed . We then said we wanted a full refund and for the car to be picked up. They have picked the car up and are now refusing a refund , we have an independent RAC report on what is wrong with the car and it was within the 30 days . Hours and hours sat on hold trying to talk with someone in the after sales department to be fobbed off , being told we will get a refund and then radio silence until we make contact again , where we are told they are short staffed and havent granted the refund yet ( after being told the week before that they accept we have asked for a refund and will be processing it ) even after being told multiple times that we want our money back, they have tried to push us to take the car back instead . I have now been left without a car for nearly a month , 2 small children ,a chronic autoimmune disease and no money to be able to buy another car

Straightforward and stress free experience

Really friendly and helpful sales person and the whole process was straightforward. Early days but really pleased with my new car.

Booked in for a test drive , as soon as I got there I could see the place was poorly managed when shown to the back entrance right into the office by a worker who was having a cigarette outside and proceeded to blow the smoke right into my face ! Inside wasn’t much better , queues at reception and 1 worker struggling to manage it- waited 15 mins past my appointment time and was taken back into the office only to be told that the sales man I was meeting ‘ hadn’t turned up ‘ and ‘ no one knows where he is - we thought he was out on the drive with you ‘ !?! Worse than this was then told that the car I’d booked to view was at a completely different site and that they could get it there in 25 minutes from another location ( highly unlikely ) - nice enough staff who tried to help but their systems and process appear disconnected - didn’t want to waste any more of my time and didn’t like the chaotic vibe in there ! Won’t be returning and would not recommend.

Only talked to staff over the phone and was unable to see vehicle or test drive so had to take staff at their word. They were all great and vehicle was as described over the phone so trust was a huge part of this deal for me. Only reason I gave 4stars and not 5 was due to the car being delivered a day earlier than agreed which meant me having to leave work early but heck, it was worth it. Thanks again all.

Mohammed Malki looked after us he was great from start to finish . He really know how to keep customers happy

After writing a poor review I think it only fight to say when things have been put right. Mash in customer services got in touch after my review and I informed him of the problem and he said he would sort it. After he was given some incorrect information by ah office, I was able to provide him with the evidence to support my claim. He kept me informed of the procedures taking place and not long after my issue with the company was resolved. The company would do well to employ more dedicated employees like Mash.

Bought a car from Car Planet Watford in February and have been extremely disappointed with the aftersales service. The engine warning light came on, the oil level dropped significantly.

Despite repeatedly contacting them, messages were often read but not answered, and I spent days chasing updates and promised callbacks that never came.

My biggest issue is not just the fault itself, but the poor communication and lack of support when reporting what could be a serious mechanical problem. Based on my experience, I would not recommend this dealership.

I purchased what I thought was my dream car from this dealership and initially couldn’t have been more excited. However, my experience quickly turned into a nightmare.

I was driving home from Watford to the very top of Scotland when, shortly after leaving, the low oil warning light came on (big oil leak)– despite being told the car had received a “fresh service” before collection. Based on what happened, I seriously question whether this service was actually carried out.

When I contacted the dealership, I was told to take the car to a garage through their warranty provider. Unfortunately, the warranty proved to be practically useless, as many garages don’t even deal with it. I also felt pressured into taking out the RAC warranty during the sale.

Due to these issues, I exercised my legal right to reject the vehicle within the first 30 days. The dealership agreed to collect the car, but since then I’ve been given excuse after excuse about finding someone to travel to Scotland to collect it. This is particularly frustrating considering they had no problem telling me during the sale that they could deliver the car to Scotland the very next day for an additional £1,000.

Communication has now completely broken down, and I am having to involve my finance company and legal action to resolve the matter.They are just holding me back from my refund to find another car for my young family ,hoping I’ll change my mind.

Extremely disappointing experience. I would strongly advise potential customers to do their research before purchasing from this dealership.

VERY POOR AFTERSALES AND INABILITY TO RESOLVE A SIMPLE ISSUE.
I Agreed purchase subject to a damaged key being replaced and a few other minor issues.
Was told car was ready however when I arrived to collect I discovered the key was not working , was waiting and waiting for them to make a decision on the key as it could not be repaired , was there 4.5 hours trying to get them to replace a key that I established from a google search could be done the next day. While I was waiting car got damaged and then had to be taken away for 4 days to be repaired and returned. In this time they failed to get the key replaced. I agreed to come back a week later as I was away at a specific time however I chased the day before to be told " We have arranged someone to come out however it won't be this week, they will be in touch next week"
This was the last straw for me as they have constantly failed to provide what they advertised with the car, keep making lame excuses and don't seem to be able to make any progress with my complaint.
I have given them the option to reimburse me for the key, the car not being as stated as now been repaired from damage they were responsible for, the delays without a car and general time wasted avowing to chase and find out what is going on. I even said I would call a key replacement company to meet them at their premises so it can be carried out and they can pay them direct, a service that was next day.
In addition they are also unable to update me on the paperwork that was meant to be supplied with the car and at their other site.
I should be a priority but I am still waiting for the second key and when it will be replaced and they are not answering my question about the cars paperwork.

Taslim Miah you should be ashamed of your company and it seems I am not the only one with very similar issues of poor customer service after sale, I just wish i had read them before I purchased a car from you.

Their website says " Why Buy from Car Planet?" I am sad to say I find this a very true statement and my advice is read the reviews and avoid this company.