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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Had to put one star as would not let me write a review otherwise. Worth zero stars. Total failure of service by your company after initial visit about 6 months ago. Chasing had no effect whatsoever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda fornitrice di energia elettrica
  2. Fornitore di attrezzature per l'energia solare

Informazioni fornite da varie fonti esterne

Caplor Energy designs and installs renewable energy systems for businesses, homeowners and communities. We pride ourselves on providing informed, objective advice with high quality products and installation by our experienced team. Our after-sales service ensures that customers are helped to apply for financial incentives and understand how their systems work. Caplor Energy is part of the wider Caplor Group which has evolved from a family farming businesses into four successful organisations based at Caplor Farm in Fownhope. Now being run by the third generation, Gareth and Ian Williams have developed a team of committed individuals who have taken their passion for a sustainable future to build four thriving organisations. Each organisation shares the same values of ‘Inspired, Sustainable, Improvement’


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Air Source Heat Pump Installation

We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oil to ASHP we should not have worried. The house is warm and we have plentiful hot water. Caplor quoted us some running costs and having had the unit for 12 months I can confirm that the costs were actually cheaper than anticipated. Very pleased indeed.

14 settembre 2021
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Risposta di Caplor Energy

Dear Mr Crabbe,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 1 stelle su 5

Installation of an air source heat pump…

Installation of an air source heat pump was a shambolic experience and currently trying to arrange for Caplor to service it is even worse.

14 settembre 2021
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Risposta di Caplor Energy

Dear Mrs Austin,
Thank you for your review. I am sorry that your experience with Caplor is below the standard that we set ourselves. I have requested that the service is booked in as soon as possible for you and someone will contact you within 24 hours to confirm the date.
Caplor Energy Team

Dear Mr and Mrs Austin,
Further to the comms you have had with the team in the office, I understand your service has been re-arranged after the initial appointment was cancelled by the occupier of the property.
Again, I am sorry that the initial installation of the heat pump was a bad experience for you. In the years since the installation Caplor has seen a full change of personnel within the office staff and we aim to ensure that all operations are managed smoothly and efficiently.
Thank you,
Caplor Energy Team

Valutata 5 stelle su 5

Good experience!

I was pleasantly surprised by the honest and careful service I received from Caplor. They presented the facts, didn't try to oversell, and did the work competently. They have made me feel confident that the system is well installed and reliable (as it has proved). It has also been even more efficient than predicted!.

14 settembre 2021
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Risposta di Caplor Energy

Dear Customer,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

We have recently converted a barn

We have recently converted a barn, and had an air source heat pump along with under floor heating . The team at caplor have been exceptional from start to finish, nothing was to much trouble. Operations manager Dan M was extremely helpful and often went above and beyond to ensure I had all the answers to my question throughout the build.

14 settembre 2021
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Risposta di Caplor Energy

Dear Mr Billig,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Installing our ASHP

Installing our ASHP was protracted due to the proccrastination of the Green Homes Grant Scheme. However, once this was sorted the installation went quickly and smoothly and we are looking forward to using the system.

14 settembre 2021
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Risposta di Caplor Energy

Dear Mr Davies,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

The go to installers

The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The after care was very good with questions answered and help offered when needed. I think Caplor energy are more than worth considering. Well done Caplor team.

14 settembre 2021
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Risposta di Caplor Energy

Dear Dawn,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Installing pv panels was one of the…

Installing pv panels was one of the best decisions we have ever made. They have been providing us electricity since 2011. Many installers have come and gone in that time, however Caplor continue to build on their experience of green energy installations. Would recommend any time

13 settembre 2021
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Risposta di Caplor Energy

Dear Customer,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Caplor are efficient, knowledgeable and their customer service is excellent

Caplor were very efficient providing a quote in time for us to apply for the Green Homes Grant, answering questions and getting the work done as promised. Their staff are very knowledgeable and customer service was excellent. We are VERY happy with our air source heat pump and new radiators!

13 settembre 2021
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Risposta di Caplor Energy

Dear M Spinks,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Professional

Professional. Installation efficient by personable and knowledgeable crew. Still awaiting battery due to supply problem. Provided an update on this. Would have liked some help in gathering data for SEG application, but think I have done this by searching the web.
Very satisfied. Thank you, Caplor.

13 settembre 2021
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Risposta di Caplor Energy

Dear Mr Louis,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Problems with solar thermal sensor and…

Problems with solar thermal sensor and inverter, but solved with professionalism and courtesy-thanks

13 settembre 2021
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Risposta di Caplor Energy

Dear Mr Hicks
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Very puctual and accurate.

These guys worked very professionally and fast. I like their service very much because I know that they do everything right and fast.

10 settembre 2021
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Risposta di Caplor Energy

Dear Alex,
Thank you for your review. We are pleased to hear you are happy with the works completed.
Caplor Energy Team

Valutata 5 stelle su 5

Good solar panel cleaning service!

Caplor carried out our solar panel cleaning efficiently, at reasonable rates and at a time convenient to us. Good service!

7 agosto 2021
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Risposta di Caplor Energy

Dear David,
Thank you for your review and we are pleased to hear that you are happy with the works completed.
Caplor Energy Team

Valutata 5 stelle su 5

Excellent service with no hard sell…

Excellent service with no hard sell from start to finish when Caplor installed our solar panels. Not only are we helping the environment but the panels are turning out to be an excellent investment - we are saving more money than the outlay would have earned at the bank.

6 agosto 2021
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Risposta di Caplor Energy

Dear Tony,
Thank you for your review. We are pleased you are happy with the works completed.
Caplor Energy Team

Valutata 5 stelle su 5

Not just a company...

There was no fuss, no mess. They came, they saw and they installed. The PV's look great and they do the job. They have cut our electric bill in half. So thats all good. What more could you want? - well Caplor as a company are also involved in all manner of green projects around the world, so you are not only getting a great deal, but you are supporting a team that really cares about the planet.

6 agosto 2021
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Risposta di Caplor Energy

Dear William
Thank you for your review. We are pleased to hear you are happy with the works completed. We may have to utilise "They came, they saw and they installed" more!
Caplor Energy Team

Valutata 5 stelle su 5

Excellent local company

This is the third time we have used Caplor. They have always been punctual, efficient and have completed the tasks required as planned. We wouldn't hesitate to use them again and often recommend them to friends.

5 agosto 2021
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Risposta di Caplor Energy

Dear Lalith
Thank you for your review. We are pleased to hear you are pleased with the services provided to you by Caplor.
Caplor Energy Team

Valutata 5 stelle su 5

A1 Service

Caplor Energy installed an ASHP after our old heating system failed. The Caplor team were courteous and friendly throughout, and Ben and the rest of the installation team were extremely professional. We even had a free hot water system upgrade due to availability of the planned unit. Wouldn't hesitate to use / recommend the Caplor team again.

5 agosto 2021
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Risposta di Caplor Energy

Dear Dano,
Thank you for your review. We are pleased to hear you are happy with the works completed. We shall pass this onto Ben.
Caplor Energy Team

Valutata 5 stelle su 5

panel installation

we had Caplor to install panels on the roof of our new house, they were certainly quick and effiicient ,arrived when they said they would, and removed the scaffolding the day after they finished. One of the engineers was the one who put panels on our old house 11 years ago, so he had loads of experience, and it indicates that Caplor must be good employers.

5 agosto 2021
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Risposta di Caplor Energy

Dear Andrea,
Thank you for your review. We are pleased to hear you are happy with the works and the original installation team. We shall pass this onto the employee.
Caplor Energy Team

Valutata 4 stelle su 5

First Meeting with Caplor

This was our first contact with Caplor. I have to say Phil Parkin did an excellent job. He answered our questions with clarity, made layout suggestions, and gave us confidence that Caplor is a professional organisation. The proof of the pudding will be in what follows!

5 agosto 2021
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Risposta di Caplor Energy

Dear Julian
Thank you for your review. We shall pass this onto Phil.
Caplor Energy Team

Valutata 5 stelle su 5

James has been really helpful

James has been really helpful, as we asses what we need. Looking forward to the installation now.

5 agosto 2021
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Risposta di Caplor Energy

Dear Edaward,
Thank you for your review. We shall pass this onto James.
Caplor Energy Team

Valutata 5 stelle su 5

Caplor Energy serviced my 10 year old…

Caplor Energy serviced my 10 year old solar panels and system.... it's time I had them back, which is why I am leaving this review! They were excellent first time around and so there's no reason not to use them again.

5 agosto 2021
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Risposta di Caplor Energy

Dear Victoria,
Thank you for your review. We are pleased to hear you are happy with the service of your panels.
Caplor Energy Team

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