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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Had to put one star as would not let me write a review otherwise. Worth zero stars. Total failure of service by your company after initial visit about 6 months ago. Chasing had no effect whatsoever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda fornitrice di energia elettrica
  2. Fornitore di attrezzature per l'energia solare

Informazioni fornite da varie fonti esterne

Caplor Energy designs and installs renewable energy systems for businesses, homeowners and communities. We pride ourselves on providing informed, objective advice with high quality products and installation by our experienced team. Our after-sales service ensures that customers are helped to apply for financial incentives and understand how their systems work. Caplor Energy is part of the wider Caplor Group which has evolved from a family farming businesses into four successful organisations based at Caplor Farm in Fownhope. Now being run by the third generation, Gareth and Ian Williams have developed a team of committed individuals who have taken their passion for a sustainable future to build four thriving organisations. Each organisation shares the same values of ‘Inspired, Sustainable, Improvement’


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Poor Customer Service

Initial email enquiry to the office dealt with efficiently. Was told someone from sales would contact me. No contact for nearly a month by which time I'd gone with another supplier. Now receiving emails to review service so I can get a free clean and service on solar panels I don't have from them!! Also the email in question was sent on 4th November for the special cleaning and service offer that finished at the end of October?

Thank you for your latest response. As I indicated I received a voice message from your sales representative after nearly a month after my initial enquiry, but as I had already found a alternative supplier during that time there was little point in replying.

4 novembre 2021
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Risposta di Caplor Energy

Dear Mr Williams,
Thank you for your review and we are sorry that you have had a poor experience with us.
Your experience clearly falls below the standards we expect of ourselves and I will look into the details of what has happened to ensure that we improve as a result.. I will also ask that you are removed from our mailing list.
In the meantime, if I can help further please do not hesitate to email me at info@caplor.co.uk
Caplor Energy Team

Dear Mr Williams,
I have looked into your experience further and I can see that one of Regional Sales Team called three times after the enquiry was passed on and left a voicemail. It is unfortunate that we could not help with this installation, however please do let us know if we can help with any future projects.
Caplor Energy Team


Valutata 5 stelle su 5

An excellent experience from quotation…

An excellent experience from quotation to final fitting. We knew we had a difficult installtion challenge and the team rose to it. I would definitely recommend Caplor to friends.

26 ottobre 2021
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Risposta di Caplor Energy

Dear Mr Crellin,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Caplor installed our Air Source Heat Pump during summer 2021…

The whole process was very professional - the workmen were all polite, clean and tidy. Throughout, I never felt uncomfortable about their ability to complete the installation successfully. I would have preferred a more interactive approach to selecting the options at the design stage, but COVID got in the way there. We had problems with the electrical installation by a subcontractor but Caplor remedied the issues efficiently and without question.

15 ottobre 2021
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Risposta di Caplor Energy

Dear Mr Golding
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Exceeded Expectation.

Coming up to 10th year since my installation of 4kw system from Caplor Energy. Has consistently produced 4,000kw of energy per year. Very pleased with Caplor the system has exceeded my expectations.

11 ottobre 2021
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Risposta di Caplor Energy

Dear David,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

10 years on.

I had my panels installed some 10 years ago. Caplor provided an excellent service and the system has always produced slightly more than estimated. Highly recommended.

6 ottobre 2021
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Risposta di Caplor Energy

Dear Nigel,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

10 years of trouble-free generation

Panels generating in line with the initial quotation and without any problems over the last 10 years.

5 ottobre 2021
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Risposta di Caplor Energy

Dear Paul and Mary,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Always on time

Always on time, always delivered as promised '.
Polite and friendly staff. I would not dream of using any other company for my heating oils. Office staff and delivery drivers are the very best.

5 ottobre 2021
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Risposta di Caplor Energy

Dear John,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Replacement of the inverter

Replacement of the inverter seems to have gone well. Everything appears to be working satisfactorily.
Engineer was polite and helpful and completed the job with no problems.

5 ottobre 2021
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Risposta di Caplor Energy

Hello,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Helpful Caplor

I needed assistance with my solar panel system and called Caplor for a quote. They couldn’t have been more helpful. They seemed genuinely interested in sorting out the problem and getting the system working properly again. They were very flexible on arrangements and keen to get things done. I can’t recommend them highly enough.

4 ottobre 2021
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Risposta di Caplor Energy

Dear Raymond,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Caplor, a local company that cares

The guys at Caplor who installed my photovoltaic system were professional, approachable, enthusiastic, helpful, informative, efficient, you name it, they did it! I thoroughly recommend Caplor, I wouldn't go anywhere else!

4 ottobre 2021
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Risposta di Caplor Energy

Dear Ali
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Very good experience with Caplor

Very good experience with Caplor. The young lady on the phone was very helpful and arranged a maintenance call the following week. The chap who cleaned the solar panels was efficient and helpful.

4 ottobre 2021
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Risposta di Caplor Energy

Dear Lynne,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

A very good job well done

From the beginning Caplor Energy have been brilliant. The system was installed within a few weeks of agreeing the spec. Despite poor weather the installation took exactly the time stated. The team were very good and very nice to have around for the few days. Everything was left tidy and clean and it works! Kyle was first rate and the scaffolder was also a delightful and efficient.

4 ottobre 2021
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Risposta di Caplor Energy

Dear James
We are pleased to hear you are happy with the works completed and thank you for your review. I shall pass this onto Kyle and the scaffolding team.
Caplor Energy Team

Valutata 5 stelle su 5

My husband and I have been thoroughly…

My husband and I have been thoroughly impressed with the service we have received. From the initial enquiry to signing on the dotted line, the staff- especially James- have been helpful and efficient. Any little question we asked was answered quickly and enabled us to make up our minds about installation very quickly. We can’t wait to have the panels and make the switch to solar energy. Thank you Caplor energy.

4 ottobre 2021
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Risposta di Caplor Energy

Dear Debs,
We are pleased to hear you are happy with the works completed and thank you for your review. I will also pass this onto James.
Caplor Energy Team

Valutata 5 stelle su 5

Polite and punctual

Polit, punctual and helpful. It was a good service visit.

4 ottobre 2021
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Risposta di Caplor Energy

Dear Richard,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

very fast service

30 settembre 2021
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Risposta di Caplor Energy

Dear Eulalia,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

My experience of Caplor is…FIRST CLASS

My experience of Caplor is exceptional, they installed the PV panels in two days working perfectly and I thought they had damaged the roof as I had a leak. The roofing guy came back to check and found some moss was blocking the valley he removed it and said it was no trouble great service. We then had an Air source heat pump installed, three days working perfectly, thank you Ben and the Lady plumber whose name escapes me (sorry). Always an excellent Service. thanks

24 settembre 2021
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Risposta di Caplor Energy

Dear Barry,
We are pleased to hear you are happy with the works completed and thank you for your review. I shall pass this onto Ben and Anna.
Caplor Energy Team

Valutata 5 stelle su 5

Just had a Daikin ASHP installed

Just had a Daikin ASHP installed. Excellent service from survey to final paperwork. Also had PVs installed 10 years ago. Would use Caplor again and am recommending them to my daughter for a large residential heat pump installation.

15 settembre 2021
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Risposta di Caplor Energy

Dear Mr Plumridge,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 1 stelle su 5

Poor

Rang four times over the course of a month still waiting of an engineer to call back

15 settembre 2021
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Risposta di Caplor Energy

Dear Chris,
Please accept our apologies for the poor comms you have experienced with us. Please can I ask you to send your details to us at energy@caplor.co.uk so we can look into the details and rectify this situation.
Thank you
Caplor Energy Team

Valutata 5 stelle su 5

Six years of unfailing quality performance.

My review is based on having had my Caplor installed solar panels up and running on my roof for six years. I have to say that the panels have been faultless, trouble free and totally reassuring. I can recommend Caplor as installers that offer excellent advice, support and a high quality installation service.

14 settembre 2021
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Risposta di Caplor Energy

Dear Trevor,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

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