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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Install completed in March 2022. Caplor advised but then listened to our requirements, rather than telling us what we ought to have, allowing us to have a two-string panel set up facing both South and... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Had to put one star as would not let me write a review otherwise. Worth zero stars. Total failure of service by your company after initial visit about 6 months ago. Chasing had no effect whatsoever... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The installation of our air source heat pump (ASHP) went flawlessly from initial discussion to after care service. Knowledgeable, competitively priced with complete clarity, timely and clean work. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We installed an air source heat pump 12 months ago and the service and expertise shown by Caplor was excellent. The installation was very professional and despite being nervous about switching from oi... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda fornitrice di energia elettrica
  2. Fornitore di attrezzature per l'energia solare

Informazioni fornite da varie fonti esterne

Caplor Energy designs and installs renewable energy systems for businesses, homeowners and communities. We pride ourselves on providing informed, objective advice with high quality products and installation by our experienced team. Our after-sales service ensures that customers are helped to apply for financial incentives and understand how their systems work. Caplor Energy is part of the wider Caplor Group which has evolved from a family farming businesses into four successful organisations based at Caplor Farm in Fownhope. Now being run by the third generation, Gareth and Ian Williams have developed a team of committed individuals who have taken their passion for a sustainable future to build four thriving organisations. Each organisation shares the same values of ‘Inspired, Sustainable, Improvement’


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

285 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Caplor have just completed the…

Caplor have just completed the installation of Mitsubishi cascade air source heat pumps and new radiators to our cottage.The installation team led by Chris and supported by Martin and Josh completed the work to a very high standard and on time. They had pride in their work and attention to detail. We have already recommended Caplor to friends. Many thanks.

28 luglio 2021
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Risposta di Caplor Energy

Dear Richard,
We are pleased to hear you are happy with the works completed and thank you for your review. We shall pass this on to Chris, Martin and Josh.
Caplor Energy Team

Valutata 5 stelle su 5

All was excellent from first assessment…

All was excellent from first assessment to installation, information and removal of scaffolding.

20 luglio 2021
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Risposta di Caplor Energy

Dear Viv,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Further good work

It's a pity to read of some of the poorer reviews as they do not align with my experience of this company. Once again some small modification work was carried out swiftly, efficiently and tidily. Our solar system is working beyond expectations and can be recommended.
I employ solar panels in my own designs for remote 'Internet of Things' monitoring projects so recognise when 'things' are working well.

13 luglio 2021
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Risposta di Caplor Energy

Dear Richard,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 2 stelle su 5

Very disorganised and so very slow at…

Very disorganised and so very slow at getting started. Then having been told I couldn't do a certain date due it being my husbands funeral, they decided to work the days either side of it. The person I spoke to about being upset about their thoughtlessness was extremely rude.
Work wise I have no queries, apart from the fact that the solar thermal system doesn't well at all, but that, I assume, is not their fault.

9 luglio 2021
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Risposta di Caplor Energy

Dear Mrs James,
Please accept our apologies that our service was not up to our usual standards we expect for ourselves. We would never want to upset any of our customers, especially at such a distressing time.
We are looking into your complaint further.
Caplor Energy Team

Valutata 5 stelle su 5

Professional and efficient

I sought a quotation, which was quickly received. Although I didn't accept the quotation I received a very pleasant response wishing me well with my chosen supplier. I was impressed that they took the trouble to respond.

9 luglio 2021
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Risposta di Caplor Energy

Dear Stan,
Thank you for your review. If we are able to help in the future, please do not hesitate to contact us.
Caplor Energy Team

Valutata 5 stelle su 5

Excellent company to deal with

Excellent company to deal with. We have used them for maintenance of an existing Heat Pump installation a coupe of years back and, this year, for a new Solar PV plus starage battery installation and a new Heat Pump and full central heating, at a property we have just moved to. Caplor's electricians, fitters and plumbers are all high quality and a pleasure to deal with. The resulting plant works well, and the very few initial teething problems were dealt with quickly, efficiently and effectively.

9 luglio 2021
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Risposta di Caplor Energy

Dear Michael
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Solar panels installed by Caplor…

Solar panels installed by Caplor efficiently and with minimum disruption. Team was knowledgeable and friendly. We've had them running for a few years now and Caplor has always responded quickly to any queries we had. One slight issue was resolved at no expense to ourselves. Can recommend Caplor if you wish to go down the solar panels route.

9 luglio 2021
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Risposta di Caplor Energy

Dear Mr Boffin
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Several years ago

Several years ago, I had pv panels fitted on my roof. Caplor’s installation & explanation was very efficient & helpful & the panels have been a success. There have so far been no problems. I would highly recommend this company.

9 luglio 2021
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Risposta di Caplor Energy

Dear Gillie
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Definitely five star treatment and service

Definitely five star treatment and service by Elliott and Vinnie - two excellent flag carriers for Caplor. We hope that much of their work can be covered by guarantee, which they suggested might be possible. Many thanks to you both for your well-informed advice and a job well done.

8 luglio 2021
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Risposta di Caplor Energy

Dear Trevor
We are pleased to hear you are happy with the works completed and thank you for your review. We will pass this on to Elliot and Vinnie.
Caplor Energy Team

Valutata 5 stelle su 5

An excellent service from an efficient company.

Caplor recently carried out a service on our solar thermal system which had been installed 15 yrs ago by another company. Their friendly helpful engineer managed to sort out the problem we were having despite not having dealt with that type of system before and in an extremely confined space. A good experience and we will definitely use Caplor again.

8 luglio 2021
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Risposta di Caplor Energy

Dear Colin
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Broken system fixed

My system had broken down and my usual maintenance co. had gone bust. I found it very difficult to get any help and was without the solar heating for 2 months. Caplor responded quickly and fixed the system in one visit. I will use them again and readily recommend them to owners of similar systems.They are genuine and responsible.

7 luglio 2021
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Risposta di Caplor Energy

Dear Mrs Cecil
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Replacement Meter.

Replacement meter.
Generated electricity meter was faulty and replaced on the agreed date by the technician. System now functioning correctly.

1 luglio 2021
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Risposta di Caplor Energy

Dear Tony,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

PV Installation

Speak as you find; my experience with getting PV installed with Caplor has been very good. The installation happened about 6 weeks from order. Helpful sales and good installation team. The system is a neat installation and is generating the full 3.6kW when the sun does come out. The industry is very busy right now so in context the service is very good.

24 giugno 2021
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Risposta di Caplor Energy

Dear Mr Kendall,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Recommended Service

Solar panels fitted 7 years ago. Excellent service from outset and helpful advice. Very efficient fitting team. No problems experienced would recommend.

23 giugno 2021
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Risposta di Caplor Energy

Dear Jane
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 1 stelle su 5

Incompetent and uncaring

Incompetent and uncaring. I placed an order for an EV point to be installed, which was followed by 7 weeks of near silence. The only updates I received were in response to me chasing. Once the installation had occurred, I asked for an invoice, knowing there was some additional (minor) hardware required. What I received had a single line, with the wrong information, and double the estimated cost. Three weeks after admitting there was a error, and the only communication I've received are reminders to pay the incorrect amount.

22 giugno 2021
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Risposta di Caplor Energy

Dear Mr Nockles,
We are sorry your experience with Caplor has not been up to our usual expected standard. Currently there are delays in equipment being delivered to sites due to numerous outside factors and unfortunately this led to the delays to the install.
We do apologise for the errors made during the invoice period and thank you for the time you have given on the phone with our accounts team today to discuss this matter further.
We always look to learn from feedback given and we will work to ensure our communications are improved moving forward.
Caplor Energy Team

Valutata 4 stelle su 5

I am glad that we chose Caplor to…

I am glad that we chose Caplor to install our Air Source Heat Pump (ASHP). We got prompt answers to any queries both before and after installation. This was a great investment which gives 4kWh for every 1kWh input. The team worked efficiently in and out of the house.The ASHP kept our house warm over the winter and reduced our carbon footprint.

21 giugno 2021
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Risposta di Caplor Energy

Dear Gordon,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 4 stelle su 5

Very Professional

We obtained proposals from several solar PV suppliers/installers. Richard visited to do an initial survey and explain all the options. He was excellent at explaining all the technical details and provided a detailed and comprehensive proposal. All our questions were answered promptly and in detail. Two companies were clearly better than any of the others and it was difficult to chose between. Eventually, we decided on an alternative proposal to that provided by Caplor but it was not a clear or obvious decision.

I would recommend that anyone looking for a solar PV installation, seriously consider Caplor. They are sure to make a professional and competative proposal.

19 giugno 2021
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Risposta di Caplor Energy

Dear Larry,
Thank you for your review, I shall pass this onto Richard.
Caplor Energy Team

Valutata 5 stelle su 5

had solar panels fitted to roof,all…

had solar panels fitted to roof,all done very professionaly from start to finish and when we had problem with pigeons came out and pigeon proofed panels.would highly recommend caplor energy.

19 giugno 2021
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Risposta di Caplor Energy

Dear Mr Beckett,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

Valutata 5 stelle su 5

Really pleased

I can't fault anything really. The 'crew' fitting arrived on time and stayed 'till the job as done.
One's always wary with tradesmen, but I can honestly say I'm really pleased.
They left with the whole system working (and very quiet) and I haven't turned it off since they left and it has remained a constant 18 degrees.
We'll see what it's like in the winter !!
However, this was for my office. I will have the house done next. (insisting on the same crew.

18 giugno 2021
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Risposta di Caplor Energy

Dear Mr Boyd,
We are pleased to hear you are happy with the works completed and thank you for your review.
We look forward to working with you on your future project.
Caplor Energy Team

Valutata 4 stelle su 5

Caplor did an excellent job in…

Caplor did an excellent job in replacing one of my inverters though there was some confusion, on my part as how much I needed to pay. When the job was tackled it could not have gone better!

18 giugno 2021
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Risposta di Caplor Energy

Dear David,
We are pleased to hear you are happy with the works completed and thank you for your review.
Caplor Energy Team

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