Capital Golf Recensioni 

228
TrustScore 1.5 su 5

1,3

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Shocking customer service, they only contacted me after I paused my payment with Klarna, and then they had a go at me for doing it! The goods were obviously old stock as the shoes were marked and s... Leggi di più

Valutata 2 stelle su 5

Good products but when tried to exchange a top for a smaller size, total silence. No response to various contact attempts. Bought the returns label but it wasn't sent. Now poss stuck with somethin... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Started well super quick delivery want to send items back paid for and requested returns label been waiting three days three phone calls no result. Ordered another item still not here called to ask wh... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

The worst customer service I've ever experienced. Bought some Nike shoes paying full RRP £150. Same day I noticed they were £120 on their website. Sam from customer service (afternoons only) offered... Leggi di più

Dettagli dell'azienda

  1. Golf club

Informazioni fornite da varie fonti esterne

Golf Store and custom fit studio based in London, UK.


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

228 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,3

Tutte le recensioni

(228)

1 recensione negli ultimi 12 mesi

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Valutata 1 stelle su 5

I pre-ordered a golf trolley to be…

I pre-ordered a golf trolley to be delivered in November! Each time I emailed them to confirm delivery I received an automated reply that they would get back to me! Never did! By November the 28th I had still not received it or any notification from them! Pay pal stepped in and refunded me! Do not rely on this company!

4 dicembre 2020
Non scritta su invito
Valutata 1 stelle su 5

Terrible

It seems a common theme with this Company. Atrocious Service. Pre ordered a trolley in October no reply to numerous e-mails, including a refund request and still no contact apart from their 12 hour reply “promise”. I am having to resort to trading standards to try and get somewhere. I will never use again.

3 dicembre 2020
Non scritta su invito
Logo di Capital Golf

Risposta di Capital Golf

You pre-ordered a item for delivery around 07/12/20 - This was shown before you placed the order and we fulfilled this order 6 days before the date.

Valutata 3 stelle su 5

The service I have received from…

The service I have received from Capital Golf has been reasonable however I am very dissatisfied with the delivery company FedEx as I received a message from them saying my parcel was due to be delivered yesterday. I waited in all day for it and tracked it however the driver was located in Richmond all day and never attempted my delivery in Bromley South. Very disappointed.

2 dicembre 2020
Valutata 1 stelle su 5

I ordered this on Saturday evening and…

I ordered this on Saturday evening and replied to the confirmation email saying that in error i had given my old postcode, i received an email saying someone would get back to me in 12 hours but nothing i then received and email from Fedex saying my parcel was coming today i called them to tell them post code incorrect they said we can’t change postcode and gave me Capital phone number which said you are closed coz of Covid so i emailed again and got another e mail saying you would get back to me in 12 hours no reply and no parcel so totally dissatisfied

1 dicembre 2020
Valutata 1 stelle su 5

Poor customer service

I ordered a golf trolley in September and paid for it. Despite promises that it would be with me by October, then November I still don't have it although the company have had my money since September. Customer service is non existant. No replies to countless e mails and no number to call. V disappointed.

26 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

I ordered and paid for a golf trolley…

I ordered and paid for a golf trolley 30/10/20 and was given 3-7 working days for delivery. I have still not received my order. I have emailed numerous times to ask when I should expect delivery but had no reply. I have also tried calling. I will be contacting trading standards if I do not have get a refund or the goods delivered within the next 7 days. I can see this is a common problem with the company and think people need to be made aware of the terrible customer service.

22 novembre 2020
Non scritta su invito
Valutata 1 stelle su 5

I wouldn’t give them 1 star if it was…

I wouldn’t give them 1 star if it was possible! Still waiting for a golf trolley ordered on the 6th October 2020 and theyve taken the money. Have emailed them several times and have had no contact. Disgusting service, I wouldn’t use this firm.

Thanks for your inconsiderate reply, maybe you should make this a little bit clearer. Does not excuse the fact i had to put a review on to get a REPLY! Well obviously its not been delivered so maybe a confirmation of a date perhaps!? Disgusting service, truly!!!!

18 novembre 2020
Non scritta su invito
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Risposta di Capital Golf

All golf trolleys ordered on this date were pre-orders (i.e to be shipped for a future delivery date which was shown on the product page) or have been shipped and delivered on time.

Valutata 1 stelle su 5

NOT AT ALL IMPRESSED

So far I have had no confirmation of shipment, no delivery of order (should have been here 4 days ago) & no reply to queries. NOT AT ALL IMPRESSED. Response received of 'The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page' is rubbish as the website actually says 'Last date for orders is the 8th December 2020 at 5pm. and all orders will be shipped from Capital Golf before 20/12/21' This order was placed on 7th November. Receipt says Shipping
Standard (1-3 Working days).

18 novembre 2020
Non scritta su invito
Logo di Capital Golf

Risposta di Capital Golf

Hi,

Thank you for the feedback - The delivery date for the custom golf balls personalisation was shown on the product page before you purchased the item. All order will be shipped on or before 20/12/21 as stated on the product page.

Valutata 1 stelle su 5

I placed an order and paid for a golf…

I placed an order and paid for a golf buggy on 4th September, and have been chasing ever since, not only for a delivery date, but some sort of acknowledgement of my request. So far, some 10 weeks later, I have had just 2 very loose and non committal replies, nothing over the last month and no one has had the courtesy to give me an update or a possible ETA. I knew I would have to wait a little while, but this is ridiculous!!!!

13 novembre 2020
Logo di Capital Golf

Risposta di Capital Golf

You purchased a pre-order item for delivery in November - This was shown before you purchased the item on the product page.

Valutata 1 stelle su 5

No comms very slow delivery

No comms very slow delivery
Still waiting

12 novembre 2020
Logo di Capital Golf

Risposta di Capital Golf

You used our free 'Economy Shipping (Dispatched within 5 business days, delivery in 1-3 business days) - The item arrived within 48 hours. We also offer next day delivery or standard delivery.

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