Campbells Caravans and Motorhomes Recensioni 

I came in looking to buy a new caravan on Wednesday the 19th. I had no preference as we wanted to look at what layouts they had and what we could have by waiting. I asked for help and began talking to someone for them to palm me off mid conversation to someone else by saying can you sort this. We was then told that these are the new ones and are all open to then just be left and given no help whatsoever.
I have just drove over 70 miles to purchase a new caravan from someone else as wouldn’t ever give these a penny of my money.

I’d suggest after reading other recent reviews that you stop denying things like this happen and actually sort the problem as we all can’t be wrong.

I will honestly say i have felt robbed. I placed faith in Campbell's and reserved a new caravan in lockdown. Communication was by email and phone to sales. I was honest and upfront about my van which was loved and serviced. I was offered a price for my van which I thought low at £7295 but dealers have to make a profit I understand. However day of exchange my van was found to have 2 areas of damp in floor and they reduced my van by a flat £1000... they also tried to say price of new van was more but i had reserved in lockdown at a lower price. I had to pay upfront 2 days before so they had already had my money and I was picking up my new one that day. Imagine my horror when i realised they sold mine in under a week for £1295!
Phone call to salesman Mark resulted in him being rude and heated and to be told "we sell caravans thats what we do"! My new van has some niggles but i dont have faith in them now and after my experience. I wished Stuart longton did Bailey's as they are amazing to deal with and can't do enough for you. I'm sorry I bought from them. This was an experience that should have been better and customer service is sadly lacking. I have no idea of my warranty or guarantees with my new van I would say buyer beware. This has ruined my experience of buying a brand new van.
By the way I bought 28th April and no detailed hand over at all.. it was an informative video sent to me they do no contact handover due to covid so earlier review from the greens i find incredible!

Avoid! Find a dealer that cares. They are quick to take your money but after receiving a brand-new motor home they become difficult to reach and reluctant to resolve issues. Effectively my dream is fast becoming a nightmare. Trading standards and courts will be next

2 minutes agoNEW
Turned up yesterday to look at Coachman caravans. We already have a Coachman caravan. We like it. The product is great. We are seriously considering a new one, spend in excess of 30k. Looked at several vans.. Admittedly 80% on the forecourt were sold but most were open. Sat in the one we liked the layout of the most discussing it. Salesman (or owner) marches across the yard and abrubtly tells us this is sold and holds the door open for us to get out. We both apologise and said we thought it was OK to view given the vans were open, and bearing in mind everything was plastic coated. 'NO!' he barked back at us. As we exited the van I thought his next move would be to ask us what we were interested in and have a polite discussion. Instead he marched off, left us standing there and we got in the car and drove off in a mood. If Coachman are reading this, we had left our kids with babysitters with the express aim yesterday of buying a caravan! Campbells could take a lesson from service at Preston Caravans down the road. I understand the caravan industry is having a hayday but be assured this peak will plateau and you may have to review your service and how you treat people. I thought something was up on arrival.. Lot of vans had flat tyres, all of them dirty, shop staff disinterested on their phones... Can't believe I am writing this in 2021!

Not worth a star.
Do not buy from these cowboys they need renaming to Shambles Caravans. Bought 30k van off these and had nothing but problems and they don't honour warranties, answer calls or return emails. BE WARNED ⚠️

As for their reply, Demetic have been manufacturing windows for years, problem doesn't lye with windows its obviously a structure fault as there have been over 5 vans on your site all same make Lunar Alaria with windows cracked!
As for playing catch up please don't use Covid as a excuse, covid didn't exist when the windows cracked and still shoddy customer service. As I said in my review, AVOID!

PS.
Amazing how Campbells can reply to reviews yet not emails phone calls etc etc. 🤔

Excellent company. Bought a new caravan off them and the service from start to finish was above and beyond. Even now the after sales and service team are great! Highly Recommend

Our neighbours bought a brand new Lunar Clubman in 2017 from Campbell’s Caravans which we subsequently bought from them late 2019. With Warranty still valid we completed the exchange of ownership forms with Lunar. When we then heard that Lunar were folding I contacted Campbell’s concerned about the remaining Warranty. I was concerned about us being left with a worthless warranty and even contemplated selling the caravan however They advised me that plans were afoot for Lunar to be taken over but in the event of this not happening they themselves would honor remaining Warranties. As it was, Lunar were taken over but almost immediately that company went down too. Last weekend we noticed water ingress in two areas of our ‘Van and on looking at the Warranty saw that the water ingress cover is for 6 years. Our ‘Van is under 4 years old so today I rang Campbells and was told in no uncertain terms that they would do nothing as we didn’t buy the caravan from them. I explained that we had a transfer of Warranty document in our names and they weren’t interested. The lady I spoke to said I shouldn’t have been told that they would honour our warranty but I was so where does that leave us? High and dry! If we were in the market for a new or second hand caravan then Campbell’s would be the very last place we would go! Shocking customer service and misleading and untrustworthy people to deal with.

Purchased a Bailey autograph 816 traded my motorhome in got an excellent price for my px.family run business more personal service than large dealers.Mike Neil and Emily sorted everything out from start to finish even with the current restrictions done in a timely manner.saw negative reviews but I speak as I find excellent service 5***** would deal with again.

Just bought our first family caravan and the service was outstanding from start to finish. We looked at quite a few as it was our first family caravan, the sales guys never pushed were around if we needed to ask anything but gave us plenty of space to have a really good look. We bought the 6 berth lunar cosmos and when we went to pick it up wasn’t expecting such a detailed handover explaining how everything worked, showing us the tricks of a seasoned pro which even I could understand. Would recommend campbells to anyone

I have used Campbells caravans to purchase a caravan and found that the sales staff were very helpful and answered all the questions that I had. All after sales enquires and servicing have been good and I wouldn’t hesitate in recommending them to anyone

I’ve used Campbells a lot over the years, I would always recommend them.the staff are very helpful. The service department is brilliant, I can’t wait for it to reopen.

Myself and my partner bought a brand new Coachman Laser from Campbells last year and we are over the moon.

Not only was the sale really straightforward and easy - but the after sales have been second to none, they really go the extra mile for us even well after we bought the caravan.

We wouldn’t go anywhere else and won’t hesitate to recommend Campbells to everyone we know who considers buying a caravan.

Thank you!

Absolutely superb service! Bought a new coachman and from start to finish we were looked after! Cant recommend Campbells enough!

Bought a new Lunar caravan from them in August 2018, fitted an aircon unit since new and on the first service damp was detected at both back corners (< 25%). advised to have it checked in 3 months, which I did and had increased to 45% damp. Been waiting for Warranty Repair now since December 2019, its now January 2021 and still nothing. bunch of crooks, take my money and blame the manufacturer even though my contract is with them. Do not buy a caravan from them.. they do not abide by thier legal duties and rely on you pursuing the legal route. Simply put though i have dealt with repairs myself, invalidating any warranty (that's the joke right there) because if i didn't the van would be in a complete state of disrepair now and unusable. I have now accepted that they are useless, and my time is worth far more than the price of the Van so I am not pursuing them. but I will be taking every opportunity to advise others to not fall afoul of them.

Terrible company. We bought a brand new Bailey Pegasus from them in 2016, they couldn't have been more helpful with the selling of the caravan. Since then we've had nothing but dreadful service, their after sales care is shocking. We had our first few services done with them, each time they found minor faults which were all covered under the warranty but took months for them to sort out. We then had our services done elsewhere by an approved service engineer. This year in February we had a leak through a roof light and the front window which caused a lot of damage. It was under warranty and an emergency as water was pouring in. Campbell assessed it and temporarily repaired the roof light, and said they couldn't do anything with the front window yet (that was a much more minor leak). They said they would contact Bailey to approve the repairs. Months passed, we kept phoning and they either didn't answer, said they were short staffed or that they were waiting on Bailey. We accepted this for a time due to covid and lockdown. However 9 months on and we're still waiting. Last month we made further calls to them and they told us they had just had confirmation from Bailey for the roof work to be done but that Bailey wouldn't approve the work on the front of the van. At that point we phoned Bailey who told us a very different story. Bailey said they had approved the job in July and had also been chasing Campbell to get it done. They agreed they hadn't approved the job on the front, but it turns out Campbell hadn't told them the truth about what needed doing. Bailey said straight away it was covered when we explained what was happening. Bailey then got on to Campbell and instructed them to do the work immediately, but Campbell said there's a wait time to get it in. We're still waiting for a date. When we phone now we can't even get through on the phones - it doesn't connect. Our van is still leaking and the damage caused will be greater, especially now we're coming into winter. Never again will we buy from such a shoddy and uncaring dealership. We will take this further.

We purchased a Bailey MotorHome in August from Campbell’s and have been delighted with the support we have received from all the staff.
We are new to MotorHoming and as such we had numerous queries, all of which were answered fully. A faulty pump was quickly replaced for us.

We bought our 2nd hand motorhome from Mike, we have to say that Mike and his team showed they cared and we had a few issues with Kay but they have resolved all of them no questions asked. Personally I'm all about the after sales and the team were great which means when I'm ready to upgrade, Campbells is where I will go! Thank you Mike, Jenny and the team, from John & Bridget Hayes

Bought are 2nd tourer from Cambells in March although we had a long wait for it due to paperwork ( because it’s 8ft wide ) we are really happy with the van and the service provided, we had a small problem with the heater going off but Cambells sent out an engineer who fixed it for us even driving to Wales to the site we were on .

This company never ring back they left our caravan dirty after a service and did not do the repairs properly keep away from them

It really is a shame I never did my homework and visited this site for reviews before buying a used caravan from Campbells Caravans in Preston
Whilst the sales staff seemed friendly and full of advice, when the time came to report a myriad of faults on the van and when the service department took over it all went downhill at a rapid rate.
There were some minor issues initially which they couldn't even repair satisfactorily without leaving another problem to overcome.
When more serious issues were reported they even supposedly had one of their 'specialists' in the field of body repairs to ring me with assurances that what my service engineer [ not Campbells ] had reported was erroneous. I obviously accepted that advice but I now have proof that it was all wrong and has ended up costing me £300.00 to remedy.
Expect long periods of time without the use of your van as even minor repairs take an age to rectify [ but not successfully ]
Much of what the service department told me appear to be lies and so if you do buy a van from Campbells then take along a specialist with a damp meter to give it a thorough inspection

This is my personal experience and suffice to say has really put us off caravanning