Campbells Caravans and Motorhomes Recensioni 

Very disappointed, we viewed your website which said you are open today, we traveled quite a distance to view your caravans this morning, and to purchase a new leisure battery to find out you we’re actually closed…

Customer service is useless 2 years waiting for warranty repairs on a 2 year old Bailey caravan with a water leak for 2 years and no date to be repaired is unbelievable it has been very stressfull as we paid £23000 in 2017 and had nothing but trouble with our caravan once it’s fix I am selling our caravan and not buying another caravan off yourselves

We would like to thank Campbells,particularly Mike Barnes for their continued support during our frustrating year of ownership of a New Bailey caravan.Unlke Bailey who we have yet to receive (apart from standard global apology, any real acknowledgement re the lack of quality in our van),Campbells have collected/returned, and repaired each issue without complaint.Indeed in absence of any real response from Bailey have refunded us and facilitated our purchase of a new Coachman.This service from Campbells is much appreciated as I have had health issues and the stress of attempting to take holidays,whist each fault developed was eased by them offering to pay for mobile repairers to attend us in Hereford and again in London.People are quick to leave poor reviews,but we can honestly say that they listened to our complaints,helped over the phone to help us onsite ,and the tow van back numerous times.Clive and Debra Harris

I have recently bought a used Motorhome from Campbells and have been very happy with the experience throughout. There was a small issue with regards to the condition of the roof but this was resolved quickly and efficiently with an immediate response to my query. Campbells were happy for me to get the roof checked out locally and to pay for a full valet which showed that there was in fact nothing untoward wrong - so putting my mind at rest. A big thanks to Neil who responded to my initial enquiry about the van and facilitated a full and detailed online viewing, answering all the questions and potential concerns that I had. This gave me the confidence to make a purchase without making the long trip up North to view in person - something I thought that I would never be able to do - but Neil gave me the time to think things through and there was always the option to back out of the deal if on collection the van did not meet and match my expectations. While to date I have not had much opportunity to use the van I am happy with the purchase and feel confident in Campbells after sales service should the need arise. I am looking forward to many happy adventures in my new to me van.

Looked on the website saw a motorhome I was very interested in ticked all the boxes, filled in the form on the website asking for more information & a call back Thur 7th Oct, put a call into them Friday I was told that the 2 guys that deal with motorhomes were off on Friday! The lady said she would ask for someone to call me back......Still waiting, now Tue12th, they're obviously too busy to take my £54k off me, endemic in the industry, don't waste your time & fuel.

Staff appear fine at initial sales, any problems on hand over are brushed off. They like to sell and that's about it. How this place is still open surprises me. Aftersales is a joke. Not what is was like in the 90's when it was a decent company.

Don't waste you time or money with this unless, uncaring and very unprofessional company. All they care about it making money. Sales only care about getting your cash. Very poor handover. Zero customer service & zero aftersales. Do not give them your cash. You have been warned.

**edited following response**
Just to be clear.. you refer to my comments on social media being negative and 'nothing to do with my complaint" This was my tweet
* @campbells_uk several emails sent with no response. Under the sale of goods act our contract is with you not the manufacturer. Poor customer service. Looks like this will have to be pursued via a section 75 claim or the small claims court." Please advise which part of that does not relate to my complaint? Also if you care to visit twitter and view any company site from energy firms, mobile phone companies and retailers you will clearly see that these professional companies acknowledge complaints online with an apology and then offer a way forward to resolve. Maybe you should consider how other reputable companies resolve their customer complaints?

Having EVENTUALLY tracked direct email address for 2 directors the van is coming to you on Monday to be assessed. This should not have taken so much time and effort by us..nearly 4 months to get to this stage.
We will see what Monday brings.

***This company's professional approach to customer complaints is to block you from their twitter and Facebook pages so you cannot comment and make others aware... what do they have to hide ? ***
Having purchased a new Lunar caravan from Campbells in June 2019, just one week before Lunar problems were announced, it is now extremely disappointing to find that following our second service in June ( when apparently no faults were found) we had several issues occur on our holiday in July and we are unable to gain ANY response from Campbells to multiple emails sent to rectify and repair. Have politely asked on twitter if someone could please respond to the emails their professional business approach is to block me. It appears the only route will be a legal one. Buyers beware

Disgusting people to deal with, sister company Preston Motorhomes and caravans (run by the same people) - BUYER BEWARE THEY TAKE YOUR MONEY THEN DON'T WANT TO KNOW IF SOMETHING GOES WRONG !

AVOID AT ALL COSTS

I purchased an ex demo Lunar Cosmos caravan from this company in 2018. As is often the case service was ok at point of sale apart from keeping me waiting for over an hour when i turned up at the specified time to collect it.
Things however went downhill from there! At its 2020 service severe damp (99% in places) was identified.
I reported this to Trish Dalton (the service engineer) who was very dismissive and certainly had never heard of customer service then when i made a formal complaint it was to Mike Barnes of Campbells who also spent weeks fobbing me off blaming COVID and Lunar. Eventually i took legal advice and after 10 months of emails and phone calls following that legal advice they had the caravan in for repair. They apparently sent the caravan to a damp specialist to be repaired. When i had the caravan back the step was missing and at the next service the damp was still 20%in places. Despite a few more emails the step was not returned and they would not tell me what had actually been done to repair the damp issue.
On a recent trip i noticed water was again dripping down the inside wall of the caravan in the same place as before. I have emailed 3 times now to try and get this resolved and i have not even had the courtesy of a reply. It is looking as though i need to take legal action to sort out my caravan. Please save yourself a lot of stress and anxiety and go elsewhere to buy a caravan.

My mother who is 87, spent over £21000 on a caravan only to find it rains in, they also claim to have done a pdi, when I asked to see the gas safety certificate and electrical test report I was told I was aggressive and to leave by Daniel Campbell
Also, she was sold a warranty which started on the 5/8/21 for 12 months, the dealer from my understanding has to provide a warranty by law so why the need to buy a warranty
Very very poor
Just seen the response to this review.
Daniel Campbell not to be trusted and certainly would not recommend buying anything from them
You could not provide a has safety certificate nor and electrical safety certificate for the caravan claiming you had done a pdi.
Also, the fact the door is raining in, you where not bothered.
You delivered a caravan which was not of satisfactory quality under the consumer rights act 2015, also I have been advised that because of your attitude then we have a right to reject the caravan.

Our experience with Campbells Caravans has been excellent. From initial viewing of our caravan at the dealership, through purchase, collection with induction and then some after care - all a very good experience. We had an issue on the first day when the female socket unexpectedly broke in transit. Not anyone’s fault but Campbells sent out a guy to come and make it right, keeping in touch with me regularly by email. For me, the after care is as important as the sales process and so far campbells have been amazing.

New to buying a caravan, we trusted this dealership, seduced by the smarm, and bought a 3 year old Bailey Pegasus GT 65. At first service we found 90% damp ingress. When It was finally worked on, during and after lockdown, we were told that there had been previous poor repairs for water ingress. None of this was disclosed to us. We would have bought a different carvan if we knew! Advice, take a damp meter reader. I hope this helps to divert any other mugs from buying from Campbells!

We purchased a new Lunar caravan from this dealer in 2019. Ever since then after sales and inability to rectify issues with the caravan have persistently been failed or ignored. We were never told about the issue with Lunar going out of business when we purchased the caravan, being relatively new to caravanning perhaps we should have been, but the sale was obviously more important to them.
The service department have had the opportunity to hide behind Covid restrictions for being “unable to assist currently,” although having approached another dealer, their service and communication has been first class.
Only communication from Director level was after informing them I had spoken with my solicitor. At this point it was made clear the problem was mine and/or Lunars and there was little they could do to rectify the outstanding problems.
Frankly, I’d had enough by this point, wasting time and effort and now take my business elsewhere as far as servicing is concerned.
So many negative reviews should not be ignored and if anyone is considering purchasing a new, or used, caravan my strongest advice would be to go elsewhere.

Steer clear of this company! Read all the negative reviews before doing business with these people.
We part exchanged our existing caravan on 8 July just gone (13 days since) taking the exchanged one straight back to a site we are staying on for the season. (The value of exchanged one being around £17000 plus an additional £259, trusting in their extended warrant). We then found the lengthy rooflight suspension rods (in the caravan) don't work making it extremely uncomfortable during this exceptionally hot spell. I attempted to ring Campbells numerous times, the day after exchange. But It's a waste of time trying to call them because you'll be fobbed of, a message asking you to email them. This I have done three times but as to date have not received a satisfactory reply to resolve what must be a fairly low cost item.
I have noticed that the company's spokesman (I assume it's one of their directors) cherry picks the good ones, blows smoke up their ass and slags off the negative ones. And yes, I'll say it like it is. It's the second caravan we have bought from Campbells, I thought they were fairly reputable but today they are quite obviously making 'hay while the sun shines' on the back of massive sales during this pandemic. I will not be darkening their doors again! Be warned!

Changed our Swift Elegance to Coachman Laser 575 Xcel today at Campbells. We have bought around 15 new caravans from various dealers over the last 45 years and we have got to say that this sale and collection was the most stress free and efficient transactions we have experienced.
We have read other negative reviews and do not recognise this those experiences.
I note that most of the bad comments relate to Lunar Caravans ltd rather than Campbells.
Anyone thinking of changing their van (or motorhome), don’t hesitate to give Campbells a go.
D&P Moss

Bought a brand new Lunar with all the assurances that others write of - the reality? no warranty, no support and no care from a despicable company.....

Regarding the recent positive reviews - written by consumer ??? if they were so happy then why no name ? The Greens ?? hmmm personal friends of the directors - chk facebook out ...... Fake reviews on behalf of a fake company .... Make your own mind up, the masses are not wrong ...

In response to reply -

Denied fake reviews yet failed to deny / comment on "no warranty, no support and no care from a despicable company....." What a joke ..

A big thanks to Mike and his staff who looked after us very well before, during and now after the purchase of our new caravan.
From our experience there is a determined effort to ensure everything is perfect.
Thanks again and best wishes.

My experience is the same as the previous post. I purchased my new Lunar caravan shortly after Lunar went into administration. Campbells induced me to go ahead with the purchase with an email promising that they themselves would cover all warranties irrespective of the situation with Lunar. They are now ignoring that promise and ignoring me as a customer.
For me, their disregard for their customers and their own reputation suggests that they may be expecting to wind up their business shortly.
Since there are at least several of us in the same situation, we have the possibility of joint legal action. I've just put a post on the Facebook Lunar Caravan Owners Club (it should appear shortly) on this for those who are interested.
UPDATE 29/08/21: Citizens Advice website recommends a sequence of 3 formal letters. Campbells ignored the first 2. The third contains the formal wording that gives warning of court action without further notice. I got a phone call in response to that one and Campbells have provided me with MB&G Gold warranties to cover the expected warranty period. That is a satisfactory solution. Pity that Campbells made it so hard to get there over many months of emails, phone calls and then formal letters. Upgrading the stars from 1 to 2.

DO NOT BUY FROM CAMPBELLS CARAVANS.....
THIS IS A DISREPUTABLE COMPANY WITHOUT CUSTOMER SERVICE AND DO NOT HONOUR WRITTEN AGREEMENTS OR WARRANTIES.
In 2019 my husband and I were in the process of buying a LUNAR ALARIA caravan from CAMPBELLS CARAVANS when they were notified that LUNAR was going into receivership or possibly being sold. We decided to pull out of the £34000.00 purchase. However, we were given assurity that CAMPBELLS would honour any warranties etc This is he only reason we continued with the purchase. We asked for this assurity in writing and CAMPBELLS CARAVANS AND MOTORHOMES agreed and reiterated that THEY would honour any warranty work. We obtained this document by email from Emily Holmes finance & Sales Admin on behalf of Daniel Campbell & Mike Barnes Directors and so felt comfortable in continuing with the purchase.
However, today we have had cause to contact CAMPBELLS due to an issue with the automatic levelling system and have been informed by Trisha from the warranty department that CAMPBELLS WILL NOT be honouring this written agreement with us.
PLEASE DO NOT GIVE THIS COMPANY YOUR CUSTOM.... YOU WILL REGRET IT!