Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
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I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
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We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Immediate response
25 giugno 2018
Non scritta su invito
Good Call Tracking Platform, but could be more Client-Oriented
CTM is overall a good platform to use for tracking call data, however the site has some flaws and could definitely improve its efficiency in terms of bulk editing tracking numbers / sources.
It would also be ideal to be able to export Ring Time, Talk Time, and Duration totals from call reports instead of just averages for each source.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks Deepak!
Call Tracking Metrics is a great system!
We like Call Tracking Metrics' system for it's simplicity and reporting prowess. They have excellent support staff and have worked with us to meet a few custom needs. They listen to feedback. We are set up as an agency with multiple sub-accounts and our clients appreciate the service as well. Opening an account with Call Tracking Metrics was a game-changer for our SEO efforts.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Great to hear! Thanks so much, Dwynne, we're really glad that we've been able to support your agency!
Great Customer Service! Too feature-rich..
CTM has some of the best customer service I have ever seen from a company. They have invested greatly into their support team. Kudos to the Support team for all you do! This is also why I left a star off. The system is feature-rich, almost too rich. One button can possibly through off your entire call flow. For as many hours I have spent on the customer service line ( I could tell you each support reps favorite color) the system can be buggy. Overall a great system that is close to perfect. But have no fear the support team will save you every time!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate your detailed feedback on our platform's usability, and we'll pass it on to the developers.
There has been times where I am unable…
There has been times where I am unable to transfer due to it slowing down. I would have to close it and reopen it multiple times throughout the day to get it to run right again. I really think that is a pain.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Mary,
Thank you for your feedback. We value your voice. I do apologize that you're having issues with our service. If you would kindly send us the details of your issue to info@calltrackingmetrics.com, someone from our team will look into it right away. Please include as much information as possible to include recent call examples and the steps to recreate the issue if you have them.
I have SO many calls that just hang up…
I have SO many calls that just hang up and this has increased with the new year. We have requested that you block these numbers and let us know who they are etc but you have done "nothing" accept continue to charge me for them. I'm unhappy with your service
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Elizabeth,
Thank you for your valuable feedback. I do apologize for your experience. I'm not sure where the communication about these calls has failed, but I want to help. Please send us your details by e-mail to info@calltrackingmetrics.com and someone from my team will look into your issues right away.
We continue to struggle with CTM
We continue to struggle with CTM. There is information needed to run the call center effectively and I know it exists but there is no way to obtain it in a report format. Poor design of the dashboard adds to the issues we experience.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Kathy, and thanks for the review.
I am sorry to hear of your struggles in using our application. From a service and product standpoint we always want to find ways to improve for our customers. It sounds like you would have great feedback on ways we could offer more data and info to call centers via reporting and dashboards. Would you be open to a call to discuss further?
We can also provide some time with one of our onboarding managers to assure we are maximizing the CallTrackingMetrics application to help you at this time.
Please let me know how we can help.
Thanks again and have a great night,
Jeremy Wingate
Director, Customer Success
CTM Is top notch all around!
25 giugno 2018
Non scritta su invito
This system is not a good service for…
This system is not a good service for what we do. We have to log in everytime and the program is slow.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Thomas and thanks for the review.
We're sorry to hear that we haven't been a good service for you to use. We definitely would like to look into the slowness you are experiencing to see what's going on and to find ways to improve it.
Feel free to send any additional info on the issue to support@calltrackingmetrics.com or please let me know directly, so we can help to resolve.
Thanks and have a great week, Thomas.
Jeremy Wingate
Director, Customer Success
It just works !
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the review, Bob!
Awesome but it have bugs.
It's awesome system, but for 2 years of experience every single day I experiencing bugs =(
I love system, just works not well and new upgrades which was recently done, only slowed down performance.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the review Stanley, we appreciate the feedback. And, thanks for being a customer the past two years!
We are constantly enhancing our software and creating new features for customers. With that in mind we want to make sure we are not slowing down your performance. If you are still seeing performance issues please contact us at support@calltrackingmetrics.com so we can trouble shoot for you.
Please let me know if I can help out as well.
Thanks again Stanley, and have a great week,
Jeremy Wingate
Director, Customer Success
I have a very hard time hearing…
I have a very hard time hearing customers.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Tracy and thanks for the review.
The sound quality could be a number of things from headsets, to network, to settings, to something in CallTrackingMetrics. We would love to look into this further for you if you would be open to sending in specific details to support@calltrackingmetrics.com or by letting me know directly.
Thanks for your business Tracy, and we look forward to improving your experience with CallTrackingMetrics,
Jeremy Wingate
Director, Customer Success
Risposta di CTM (formerly CallTrackingMetrics)
Thank you so much, Vikram, for taking the time to write this review. We really appreciate your feedback!
Timely and well communicated
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Bob! Glad you're enjoying the platform!
Awesome customer service
Awesome customer service. The software is still a little bit buggy..
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
We work very hard to provide the best customer service, so we really appreciate your review! That said, we'd love to hear what bugs you're experiencing so that we can correct any issues you're having. Please send a message to support@calltrackingmetrics.com if you have a few minutes to share. Thank you!
Great call tracking service!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks Tony! That's great to hear!
Too many issues with two of three…
Too many issues with two of three users. One has completely chosen not to utilize the system and trying out another for them. Another user hasn't had many issues and continues to use system.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Randy,
Thank you for your feedback. We do appreciate it. If you would kindly send an e-mail message to info@calltrackingmetrics.com with the details of your issues, I'll have one of the members of our support team start working towards a resolution.
Best,
Frank Roberts
Been a client for a few years
Been a client for a few years. I enjoy the system and its the right solution for my business. The system has numerous options available that allows us to customized certain features that aren't available to many of their competitors.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for taking the time to write this review! We really appreciate you being a loyal customer for so long, and are working hard to continue improving our platform. If there's anything we can do to enhance your experience with us, please email info@calltrackingmetrics.com.
This system is pretty amazing
This system is pretty amazing. Some dropped calls but we receive an email when someone is dropped or hung up. I love it!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Great to hear, Lori! Thanks for giving us your feedback. If you continue to experience issues with dropped calls, please send a message to support@calltrackingmetrics.com so that they can look into your account and see what's going on. Thanks again!
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