Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
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I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
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We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Makes life so much easier
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Del! Glad to hear it!
We've been with CTM for over 3 years
We've been with CTM for over 3 years. Their CEO Todd is a man of integrity. They're always willing to help us integrate into new platforms. CTM has improved our efficiency and our campaign optimization efforts. They are always improving their platform functionality and have many existing integrations to choose from. Their customer service staff has been available when we've needed them. They definitely meet our expectations. I completely recommend them.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hey Peter! Thank you so much for your kind words, and for sticking with us for the past three years! We're constantly working to improve our platform in order to serve our customers better, and it's so gratifying to hear that we've been helpful for your business.
Inconsistent
Inconsistent, unreliable contact ability. Dropped calls along with call receivers inability to hear you make it a very ineffective tool for a telemarketing professional.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Jim, hope you had a nice weekend.
Sorry to hear that you've had challenges in using CallTrackingMetrics and we certainly would like to investigate the issues to see where we can help. Would you be open to scheduling a call to discuss the specific issues in detail?
As an alternative you can submit the added details to support@calltrackingmetrics.com so they can research further.
Please let us know if we can help in any way.
Thanks again and hope you have a great rest of the week.
Jeremy Wingate
Director, Customer Success
This app has been very helpful to…
This app has been very helpful to measure our ROI. Customer service is excellent as well! Highly recommend!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
It's great to hear that we've been helpful for you, Jeff! Thank you for taking the time to write this review.
Excellent
Excellent – no reservations, I would recommend this company to anyone.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks so much, Cameron!
The call all the sudden cut off in the…
The call all the sudden cut off in the middle of really important conversation. It is very inconvenient because I have to repeat myself to different person which is not fun at all if you talked to less experience person to deal with
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Caroline,
Thank you for your feedback. I'm sorry for your experience. We do strive for excellence. I encourage you to send reports of calls like this to info@calltrackingmetrics.com so we can look into the cause of your issue.
We have been using Call Tracking…
We have been using Call Tracking Metrics for almost 2 years to track our advertising and it has been a crucial element in our decision making when renewing/not renewing contracts for advertising! It's a fantastic asset to any business and a must have to accurately track your advertising $$.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you so much for being a customer for the past two years! We love hearing that our platform is helping people make smart decisions for their business.
Our agency uses Call Tracking Metrics…
Our agency uses Call Tracking Metrics and we are very happy with how it works.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
That's great, thank you Danny!
Frank always has our best interests in…
Frank always has our best interests in mind. Unlike many other experts we've done business with over the years, Frank"s strategy and pro-active attitude always results in very good ROI for our group of businesses.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
We couldn't agree more, Frank is such an asset to our team! He's always working hard to provide excellent support. We'll be sure to pass on your feedback! Thank you so much for taking the time to write this review, Cliff.
Risposta di CTM (formerly CallTrackingMetrics)
We really appreciate the recommendation, Nasir! Thank you for leaving a review!
Great help getting our account set up
Great help getting our account set up. The rep took time to answer questions, and helped us to understand the many features available to help us track our results.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Awesome to hear this! Thank you, Ellen!
Great customer support for a great…
Great customer support for a great product - very helpful and responsive!
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the 5-star review, Yad!
User-friendly and very convenient.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Brittany!!
CallTrackingMetrics.com (CTM) is by far…
CallTrackingMetrics.com (CTM) is by far the best call tracking and management platform in the market place today. It not only has call tracking and management, but a full blown call center platform. You can run both a hard center or virtual center.
Integrations is thier specialty as well, including a direct integration to Saleforce which is critical for my implementations.
You want to scale your business with an integrated direct response marketing plan, calltrackingmetrics.com is the solution.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Dean, thanks for taking the time to review the platform. Customer success is our top priority and we always appreciate the feedback! Please let us know if there's anything we can do to improve your experience with CTM, and thanks again for the thoughtful response.
Its a miracle when CTM has no issues…
Its a miracle when CTM has no issues for the day which I have yet to witness. It's constantly either taking me off of accepting calls, not ringing when I am not accepting calls, doesn't let us transfer in-house calls or a combination of these.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello and thanks for taking the time to post the review.
We're sorry to hear of the issues you've experienced. Our technical support team is available to help look into issues with your status and to review settings and any other areas that might be taking you off of accepting calls, etc. Feel free to contact them directly at support@calltrackingmetrics.com.
If I can help to schedule a call or look into these further as well, please let me know.
Thanks again and hope you have a nice rest of the week.
Jeremy Wingate
Director, Customer Success
We love how easy the website is to use
We love how easy the website is to use. We buy, track and monitor our phone usage. Still very amazed at the technology and being able to listen or transcribe calls.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Ron- it's great to hear that you are finding success with some of our call management and automation features! Thanks for the 5-star review!!
So far a very good experience
I'm new to CallTrackingMetrics. So far, I've had a very good experience. The service works very well. The online instructions are generally clear, but there is a steep learning curve. Their customer service has been very helpful and easy to contact.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Arthur- it's always great to hear from new users. We have a lot of resources to help our new customers get up and running, but our support team is also always ready and willing to help along the way! Glad you are a member of the CTM community!
App is shot to s@#$.
App is shot to s@#$.
Works one day next it's not - Apple iPhone version at least
Desktop version similar issues softphone sudio problems at times. Prospect can't hear or drops on answer.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Mark and thanks for the review.
Sorry you've experienced some inconsistencies with the app not working and other issues.
If you would be open to sharing more details at support@calltrackingmetrics.com we would like to investigate further for you.
If I can personally help in any way at all please let me know.
Thanks and hope it's a great week,
Jeremy Wingate
Director, Customer Success
Would recommend.
If the use case is right for you, this is a great company with a great product
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Nate!!
The app crashes constantly
The app crashes constantly, UI is shoddy.
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Mandi-Lynne and thanks for taking the time to write this review. We are always aiming to improve our customer experience and would appreciate the opportunity to look into the app crashing issues. From a UI standpoint we would appreciate any specific feedback as well. I am happy to get involved directly or you can send any additional details to info@calltrackingmetrics so we can look into things further.
Thanks again and we look forward to helping to resolve these issues.
Have a great week,
Jeremy Wingate
Director, Customer Success
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