Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
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I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
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We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
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Lacking in many areas
In our experience, CTM is lacking in many areas. For example:
- Reporting: It is missing key KPIS such as - Abandon Call Percentage, Hold Times per call, Peak Call Hours, Avg Calls per minute (simultaneously), Current Wait time, How many calls in queue (LIVE).
- Not a single feature request we submitted has been implemented.
- Spotty calls via the web based softphone (which I suppose would be an issue with any web based system).
- System Setup is not the most user-friendly.
- Pricing is high for the quality of the system.
- Customer service is always pleasant, however often times there is not always a resolution provided.
Overall, I would not recommend Call tracking metrics.
27 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Alyssa, and thanks for taking the time to post the review.
We would appreciate the opportunity to discuss the feedback in more detail. It sounds like you have a lot of great suggestions and we would like to see what we can do to help. We have built out a Customer Success team and with that we would like to certainly be more actively involved in your needs and requests.
Please let me know if you would be open to a call to discuss further.
Thanks and have a great rest of the week,
Jeremy Wingate
Director, Customer Success
A very solid program with useful tools…
A very solid program with useful tools and easily explained functionality.
27 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the great review! We really appreciate the feedback!
Great software and easy to learn.
27 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Gary- thanks for the 5-star review! It sounds like you are finding success with the platform—remember that our team is always here if you have questions, and we have a series of helpful customer resources such as on-demand and live video training if you ever need it!
Call Tracking Metrics is easy and
Call Tracking Metrics is easy and accurate to use. Great customer service and user friendly
27 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the awesome review, John! Glad to hear that you are loving the platform, and our customer service!
Risposta di CTM (formerly CallTrackingMetrics)
Stephano, it's great that you are finding the platform easy to navigate. As a reminder, all customers have access to our comprehensive Training Hub and Online Help Center which include articles, videos, live webinars, and more! Thanks so much for the 5-star review!
No words....
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello, and thanks for the post.
Based on your comments we want to offer to help in any way we can.
Would you be willing to speak with us in reference to your experience and the post?
Thanks and hope you have a great rest of the week,
Jeremy Wingate
Director, Customer Success
Features malfunction- The zip code…
Features malfunction- The zip code routing often does not function (less than 50% successful).
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Adam, and thanks for the review.
We're sorry that you're experiencing issues with the zip code routing within CTM. If you are available to review the set up and issues with our technical support team we would like to help investigate and resolve the issues. They can be reached at support@calltrackingmetrics.com or you can let me know and I can help to coordinate a call.
Please let us know how we can help.
Thanks again and hope it's a great rest of the week,
Jeremy Wingate
Director, Customer Success
Excellent service
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks, Katherine. We pride ourselves on providing stellar customer service and are thrilled to hear that this has been your experience with our support team. As always, we are here if you need us: www.calltrackingmetrics.com/help
User Friendly
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
So glad that you are finding the platform intuitive and easy-to-use! Thanks for the review, Timothy!
I just started using
I just started using, but I love being able to see (and hear) all of the sales leads that are coming from the website.
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for signing up with us, it's great that you're already tracking those sales leads! Don't forget to check out our free onboarding and training webinars to help you get the most out of our platform.
CallTracking Metrics allows us to…
CallTracking Metrics allows us to review our several 800#'s all in one place, and where the calls originated. We've been a client since 2013. Best decision!
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for taking the time to write this review, and for being our client for so many years! We really appreciate the kind words.
Really user friendly
Really user friendly, though the billing is not quite on point as I am working in a business where all spending must be detailed and equivalent to the amount charged (here it is not the case).
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
HI Lily and thanks for the feedback and for taking the time to write the review.
Would you be open to a call so I can learn more about your challenges with Billing in CallTrackingMetrics?
We are always wanting to get better at what we do, and I would love to learn more so we can hopefully help.
Please let me know if you are open to a call and I hope it's a great week.
Thanks again,
Jeremy Wingate
Director, Customer Success
This has been a game changer for us
This has been a game changer for us. Highly recommend!
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
That's great to hear, thanks Karen!
The staffs are very friendly and always…
The staffs are very friendly and always ready to help
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you Shafrina, we love to help!
Still there is a breaking down of…
Still there is a breaking down of hearing the voice..
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello Ban,
Thank you for your feedback. We really appreciate your thoughts. If you send some details about what is happening to info@calltrackingmetrics.com, someone from my team will look into it right away. Please include 3 recent call examples if you know them.
Call quality could be better in…
Call quality could be better in Australia but good service.
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for the feedback! We'd love to look into your call quality issues; just send a message to info@calltrackingmetrics.com with a few details on what's happening.
Risposta di CTM (formerly CallTrackingMetrics)
Thanks Richard!
I've been using CTM for many years now
I've been using CTM for many years now, both for my business and for my clients. CTM is constantly working to innovate and have the best product out there.
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for being a loyal customer, that's so good to hear! We'll keep trying to improve, and hope we can continue serving you and your clients for many years to come.
You'd be a fool to use anyone else!
I've been using CTM since they started - and wow - have they innovated and continued to improve - providing HUGE value all along the way. One of my favorite companies to deal with. Fantastic!!
26 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you for sticking with us through all these years, John! We really appreciate you taking the time to leave this review, and hope we can continue providing value to your team.
awkward layout
awkward layout, fields can't be moved , too many steps to do anything
25 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi James and thanks for taking the time to write the review.
We are always looking to find ways to continue to improve the customer experience and we would definitely like to connect to see how we might be able to help you more moving forward.
Please let me know if you are available for a call as we would love to hear more specifics from your feedback.
Also, note that there may be different ways to accomplish tasks in the app, so we want to make sure we are walking through any examples to help streamline your efforts.
Thanks and have a great rest of the week,
Jeremy Wingate
Director, Customer Success
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