Absolutely the worst experience imaginable. We signed up for a demo with CTM, and right from the start it felt like a complete bait‑and‑switch. They forced us to buy $50 of credit just to access ph... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We were having issues with our ability to receive calls and contacted the CTM technical support team. WIthin minutes, they were able to identify a change we made in our account and how to correct it.... Leggi di più
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I was a user of CTM many years at an SEO agency and it was quite the powerful at the time. Recently, I had the opportunity to connect with their leadership at a conference and wanted to share my exper... Leggi di più
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We have loved migrating over to CTM from our old system. Sheri Frederick was absolutely incredible in our implementation. Without her we would have been lost. She is an absolute rockstar and if you ca... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.
Informazioni di contatto
231 Najoles Rd; Ste 500, 21108, Millersville, Stati Uniti
- +1 800 577 1872
- info@calltrackingmetrics.com
- calltrackingmetrics.com
4,2
Molto buono
216 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good reporting info
Good reporting info, good service. Getting low on number availability, but overall good company
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hey RJ! Thank you so much for the review! If you're ever looking for a phone number that you can't find, feel free to request it from our team here. Here's a link to where you can find the request form in the CTM app: https://app.calltrackingmetrics.com/tracking_numbers/order
Exellent at the core business model of calls and recording. Lacking usable integration into CRMs .
Lacking usable integration into CRMs .
Many times’ clients call from different numbers than the “one” phone number that was originally saved in the Leads object. In addition, many times clients call from work numbers that are a general out bound number for all employees. The current integration model just keeps creating lead objects, which once you convert the initial lead they are actually a client.
Must have functionality to make integration usable for many service business/industries is ability to have lookups into CRM from CTM in order to select and append the recordings to the appropriate records.
i. Client calls in using cell phone a lead is added to Sales force under cell phone number.
ii. Next day same client calls back with land line(home phone) need to attach to existing record and not a new lead as it is same client.
iii. Next day same client calls from work number,need to attach to existing record and not a new lead as again same client.
If CTM can create better integration would have scored higher.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Keith, hope you had a great weekend.
Thanks for taking the time to provide the feedback in this post.
It sounds like we can find some ways to improve your experience, specifically to our CRM integrations. Would you be open to a call with our product team to walk through some detailed examples and to assure we are optimizing CTM with your current CRM version and set up?
Please let me know if I can help to facilitate a call or help with anything personally.
Thanks and have a great night,
Jeremy Wingate
Director, Customer Success
great company
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks so much, Kfir!
We have been using CallTrackingMetrics…
We have been using CallTrackingMetrics for nearly 1 year. It is easy to register & setup and manage the numbers for the various marketing campaigns we have done. The ability to expand or shrink numbers used and auto-renewal to minimum levels is very useful. Would highly recommend them.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
That's wonderful, thanks so much for your detailed feedback Todd! In the future, if you have any feature requests or suggestions, please send them to info@calltrackingmetrics.com. We would really value learning more about your experience.
CallTrackingMetrics is a great service
CallTrackingMetrics is a great service, we really like it.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you! We really appreciate you taking the time to leave this review.
Best call tracking platform
Best call tracking platform, easy to use, great customer service.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
This is great to hear, thanks so much for your feedback!
The log is very detailed.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for your feedback, Tim!
very easy to use
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Good to hear! Thanks for writing this review.
CallTrackingMetrics who?
I have absolutely no idea who idea who "CallTrackingMetrics" is, but they sent me an email asking for a review, so here you go.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hello and thanks for the review.
If we can help with anything down the road, please let us know.
Thanks again and have a great week,
Jeremy Wingate
Director, Customer Success
When reviewing calls coming from my…
When reviewing calls coming from my side, there are many times the other side cannot hear me. I have tried with numerous headsets to the same results.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Kenny and thanks for the review.
We're sorry to hear that you've seen issues with people hearing you while using CallTrackingMetrics.
Would you be open to sharing some of the call samples that experienced this issue, so we can help to troubleshoot and resolve?
Please let me know how I can help.
Thanks and have a great night,
Jeremy Wingate
Director, Customer Success
2 of 3 Inbound calls are either…
2 of 3 Inbound calls are either dropping and setting myself not available or not connecting
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Luis, hope you had a nice weekend.
I just wanted to reach out as Director, Customer Success to see if there was anything I can do to help look into these issues.
Many times issues can be resolved with just an update to a setting and/or a process in managing your calls with CTM.
We would like to help look into these...Please contact us at support@calltrackingmetrics.com with some call samples or just let me know and I can help to coordinate a call.
Thanks for the review, Luis and look forward to helping to resolve the issues.
Jeremy Wingate
The rep was as helpful as he could be!
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Good to know! We love our friendly support team, and we're glad you had a great experience with them!
5 Stars
5 Stars: Excellent - No reservations, I would recommend this company to
anyone.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Great, thank you for the kind words!
This program seems awful to me
This program seems awful to me. It has made me use my cell phone FAR more than I'd like, and when it is (somewhat) working, I have to re-boot, re-boot, and re-boot again. It's not my call (pun not intended), but if it were me, I'd get rid of this phone system post haste
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Bob, and thanks for taking the time to give us the feedback.
We are sorry to hear that you've had a bad experience in using the platform and we would like to get involved to investigate and resolve these issues for you.
Would you be open to a call to learn more of the examples of these issues? You can also contact us directly at support@calltrackingmetrics.com to look into this further.
Please let me know how I can help.
Thanks and have a great week,
Jeremy Wingate
Director, Customer Success
Operating just fine accurate and…
Operating just fine accurate and friendly.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you Antonette!
I've been using this service for years
I've been using this service for years. The service is really excellent.
2 luglio 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for leaving this review, and for being our customer for so many years! We really appreciate it, and hope we can continue to serve you.
Risposta di CTM (formerly CallTrackingMetrics)
Thanks Harold! We love our support team, too, and it's great to hear that you've had a positive experience with them!
Great product
29 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thank you Marc!
do not like it
29 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Hi Courtney, and thanks for the review.
I wanted to reach out to see if you would be open to a call to discuss the feedback in detail.
We want to make sure we are addressing any issues you might be experiencing.
Please let me know if you would be open to a call.
Thanks and have a great weekend.
Jeremy Wingate
Director, Customer Success
Rock-solid application!
Rock-solid application and outstanding customer service. Continuous innovation adds more and more value. Highly recommended!
28 giugno 2018
Non scritta su invito
Risposta di CTM (formerly CallTrackingMetrics)
Thanks for the kind words, Marc! We are thrilled to hear that you are happy with the technology, as well as our customer support. As mentioned, we are constantly innovating and making enhancements to the product, and customer input is a huge driver in our development process. If you ever have feature requests or suggestions, please let us know: info@calltrackingmetrics.com.
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