Cakeworthy Recensioni 

High quality items and quick turn around time! I’ve placed many orders over the last 4 years and I’ve never had a single issue!

Super cute clothes. Had to return something due to fit and the return process was super easy. I've ordered a couple times and everything ships and starts tracking quickly.

Have been buying from them for years! Great products! Any time I’ve had issues, customer service resolved my issue quickly.

I've been a loyal customer for many years and have never been disappointed. Their products are well made and wash/wear very well. I love the unique collaborations and fun styles they offer. I've never had an issue with customer service and have always been pleased with the service l've received when inquiring about my order status etc. They also have great promotions and sales shared through their newsletter and social media.

I love this website, I have ordered many times from them and never had an issue. They have really great products!

I’m so disappointed with this experience. I placed an order for a single item using a discount code sent to me. I’m not sure what the percentage was, but it saved me just under $10. Over a week later, the item hadn’t shipped. I contacted customer service asking them to either cancel the transaction or hold the package because I was about to start traveling and couldn’t have the item arrive while I was away. They agreed to cancel the order and explained away the delayed order processing due to it being a new release item that I had ordered. I wasn’t aware that the item was a new release when I ordered it - I’d only placed one order from this company in the past, so I’m not familiar with how they release new collections and how that could impact shipment processing times. Either way, I understood, thanked them for allowing the cancellation request, and told them I planned to reorder the item after my travels. Fast forward a couple weeks. I’m ready to reorder the item, and they won’t allow me to use the discount I used when placing the original order. I was told it was “used or expired.” Obviously it wasn’t used - that order had been cancelled due solely to a processing issue on *their* end. And if it is now expired, which I would have no way of knowing, it’s unreasonable (and honestly just sort of cruel) to not allow me to reuse it. I was prepared to place an order for a couple different items, and now I’m uninterested in supporting this company. To make matters worse, they seem to have ghosted my emails and stopped responding to them altogether. What a complete disappointment.

Amazing clothes but a bit strange with their business practices. My tracking info was uploaded when I purchased, and a whole month later there was no movement so I contacted them for a refund. They responded saying that my parcel had miraculously started moving again and would continue on its way to me. I find that quite a strange coincidence that it only started moving from their warehouse when I contacted them for a refund, lol. It seems they just forgot to ship it out and wanted to hide it. But Hopefully it gets here safely.

So I actually order from this company often. This is the first complaint I ever really had to make about them.
However its bad enough that I have to make sure others know what the problem is. I ordered a flannel from cakeworthy like I normally do. This time the flannel didnt quite fit like my past ones did. So I requested to return the produced via email.
I was provided with a return label via email. Which was cool, but not since no one on this day and age has a printer. So I had to go the plunketts which is a card store with a little post office in it. Its not the actually post office but they do contract with the post to do business.
I am assuming its because theyre a card store. Anyway I print out the label and give the package to the gal behind the desk at the post. About a week later I sent an email and was advised to wait. Then contacted them a week later and they tell me I didnt sent it back.
Mind you I am having to do this all through email. You have to go through the website and then it asks you if youre a robot. It kept asking me over and over again. So I kept having to do it.
Then the customer service rep accused me of spamming them when it was their site that was screwing up. They do not have a customer service number. So I keep getting the same response which is because they dont see it was sent back. They was no room for grey area or any type of understanding in anyway.
This isnt a math equation this is a simple lost package. Out of the 15+ orders Ive made this just so happens to be the first problem. I could understand if I presented with this very same issue every single time. For goodness sake though I just want my flannel!
I dont understand why the conversation cant move further than we cant see that you dropped it off. Well other than standing beside me in line there is no other proof for that Im sorry for that. I would still like my flannel though.
My suggestion is just dont buy from them. Its not worth deal with thiefs.
Loss:
$39
Pros:
Have great products
Cons:
Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Save your money

Ordered 3 items from Cakeworthy and the sizes were completely off. I'm talking about women's sizes that look like children's sizes. They would not let me return any items since they were not purchased full price. I do not recommend this company at all.

Awful customer service and poor advertising. My first time ordering from CakeWorthy. I ordered a sweat suit from them but the sizing was way off. I either wanted a refund or an exchange, at the very least, since their sizing is off and since these are clothes from ONLINE that you cannot try on. But just because I was a first time customer, I received a percentage off code. I guess because of this, my items were considered Sale Items. I was rudely refused a refund or exchange, stating that all sale items are final. They can clearly see that I just received the package, and they would be able to inspect that the clothes are unworn with tags, yet they prefer to be difficult and lose a new customer, forcing me to just eat it and lose money for something that I can’t even wear. They could easily make this right and provide an exchange option, but chose not to. What an incredibly bad taste they’ve now left.

No way to check on your order at all. Ordered 5 days ago and still no tracking number. I also paid 10$ for priority shipping but a lot of good that did, as it’s takes a week or more to be shipped.

Rude customer service, robotic. Not that hard to be nice via an email in 2024. Chat GPT can literally do it for you if you want to be lazy.

I purchased a gift for a friend in Dec 2022. When I did not receive the merch, the company refused to give me a refund so I reached out to my credit card company who issued me a chargeback. Completely forgetting the experience, I ordered something on their website today and they cancelled the order and told me I was BANNED because I dared to get a refund from my credit card company when the company refused to give me a refund when I did not receive the purchase. I wish I was making this up. They are clearly a scam company, so BEWARE and do not waste your money. Customer service will not help you if you don't receive the merch.

I have to say as a buyer from the uk I have had amazing service and customer care.
One of my parcels has just been lost by the delivery company and Cakeworthy were so helpful and refunded me straight away.
The items I have received have been amazing, fantastic quality and items I'm not able to purchase in the uk.
I will continue to buy from Cakeworthy and I am grateful they post internationally.✨️✨️✨️✨️✨️

Awful customer service no delivery of items and the rudest person on their customer support.

If I could give a zero star review I would.
I have been shopping with this company for years. I have spent a lot of money on their products. No substantial issues in the past. A hole here or there.. No contact through the phone was always a red flag, but tried to limit contact with customer service as the representatives there have no customer service skills even through email. Unfortunately, my recent order has changed everything. I was charged for my order and received a shipping email. I received tracking information. My account said my order was fulfilled. Then suddenly my tracking information ceased to exist. Had I not called the shipping company (Flash box) to inquire I would have been told nothing. No communication was sent. The shipper washed their hands of everything saying Cakeworthy never gave my order to them. Scam? I spoke to my bank to let them know about the current events. Rightfully so, I paid for an order I did not receive at no fault of my own. The next day Cakeworthy sends a bold [nameless] email saying I have been banned forever? My account blocked and refrain from any future purchases on their site as they won’t go through. My reward points gone! Being top tier in rewards and a loyal customer who spent thousands of dollars with them over the years means nothing. One issue, OF THEIR OWN DOING and the customer is treated horribly. No product, no communication, no money or compensation. JUST. BLOCKED. BANNED. FOREVER. Don’t worry Cakeworthy, I don’t need to spend anymore of my hard earned money at your company if this is how you treat loyal customers.
Your quality has gone down hill over the years. Matches your unfortunate customer service. Good riddance.

Terrible policies! The customer service is not great. Extremely disappointed.

Zero customer service skills. Refuse to refund or cancel the order. This site is just a scam selling poor quality goods and ripping people off.

I ordered several items and they missed to send several of them, I wrote to their customer service and they refused to admit their error and wouldn't refund me. After the bank refunded me they BLOCKED me and they are very rude as well. This IS just an abusive company, I will report it because for a Disney store this is a shame. Cakeworthy is a joke! They delete Bad reviews as well, that IS just wrong!

I made a very large and expensive order with Cakeworthy.

One week after making my order, it received a shipping label. I waited and waited, and the package was not shipped. Only a shipping label was printed.

Two weeks after making my order, I contacted Cakeworthy customer service about the issue. They got back to me, but only to notify me that they would do nothing, and I would have to wait an additional few weeks before they would even look at my case.

I followed up with their customer service and they ghosted me from then on.

Three weeks after making my order, I finally received notice from the post office that it finally shipped. (For reference, the Cakeworthy site says orders take 1-5 business days for processing + 3-5 business days for shipping to my delivery location. My order took more than a week longer than that, with poor communication and unhelpful customer service.)

I’m glad my order finally arrived after a month, but I also feel compelled to issue a warning to other potential customers that Cakeworthy is not a reliable or friendly store. Don’t expect your order on time. Don’t even necessarily expect your order at all - they forgot about mine for three weeks. Don’t trust their customer service to help you. Don’t trust them with your time or money.