Cakeworthy Recensioni 

I initially loved this 90s disney princess jacket, unfortunately one of the buttons fell out and noticed the screw for the button is warped. I have lightly worn it and the quality of this jacket came into question. customer service will not exchange for a new jacket as it had be worn. I will no longer support this company as they value their greed over the quality of their garments they sale. I truly expected better quality and better customer service for the price I paid for this.

★☆☆☆☆ Wrong Item Sent — Now They Won’t Refund Me for THEIR Mistake

I ordered two flannels from Cakeworthy specifically for an upcoming Disneyland trip and placed my order with enough time to receive them before leaving.

When my order arrived, Cakeworthy had sent me the wrong item. My invoice showed that I ordered the correct merchandise, so this was clearly a fulfillment error on their end.

I contacted Cakeworthy immediately on August 27th, the same day I received the incorrect item. I did not receive a response until August 30th. Their solution was for me to send the incorrect item back, but they told me they could not confirm that the correct item would arrive in time for my trip.

Since I purchased these items specifically for Disneyland, I explained that if they could not get me what I actually ordered in time, I would simply return both items and wanted a refund.

Instead, I was told I would only receive store credit.

That is completely unacceptable to me. I did not change my mind about my purchase. I did not order the wrong size or decide I didn't like the merchandise. Cakeworthy sent me the wrong product. Now, because they cannot guarantee that they can correct their own mistake before my trip, I am expected to return the merchandise and still leave my money with their company as store credit.

A customer should not be financially penalized for a company's fulfillment error.

I ordered in good faith and allowed adequate time for my Disneyland trip. Had Cakeworthy shipped what was shown on my invoice, there would be no issue at all.

This experience has been extremely disappointing, particularly from a company selling Disney themed apparel that customers often purchase for specific trips, vacations, and events where timing matters.

I would strongly recommend that anyone ordering from Cakeworthy for an upcoming Disney trip or special event be aware of this policy. If they send you the wrong merchandise and cannot correct the problem in time, you may still be told that you cannot receive your money back.

I am simply asking Cakeworthy to take responsibility for its own shipping error and provide a full refund to my original form of payment if they cannot deliver the merchandise I actually ordered in time for my trip.

I am so incredibly disappointed in Cakeworthy and their customer service.

I placed my original order in the middle of May, fully understanding that it was a pre-order and that I would have to wait a little while. What I did not expect was to still be waiting in August.

When I reached out to customer service for an update, I was told there had been an issue with their third-party fulfillment partner that caused pre-orders to be processed out of sequence. Because of this, some customers who ordered later had their orders fulfilled while earlier orders, including mine, were delayed.
I was then given an updated ship date of August 7th. Despite already waiting months, I decided to be patient because I genuinely wanted these shirts for my upcoming Disney trip and wanted to support the company.

August 7th came and went with no shipment.
Today, after waiting over three months, I received a generic email informing me that the products I ordered are now out of stock.

I honestly cannot understand how an order placed in May can be delayed because later orders were fulfilled first, only for the original customer to then be told months later that their items are out of stock. I have been incredibly patient and understanding throughout this entire process, which makes the outcome even more frustrating.

I wanted to support Cakeworthy and was genuinely excited about these pieces, but after this experience, I will never order from them again.

If you're considering ordering from Cakeworthy, especially a pre-order item, beware. Waiting months for an order only to receive a generic "out of stock" email at the end is completely unacceptable.

I placed a pre-order with Cakeworthy in May 2026. I was told it would ship out in June. The order didn’t ship and I sent an email. I did not receive a response but did eventually receive a mass email saying the preorders are delayed and would ship out August 7th. August 7th came and went with no ship out. It’s now August 17th and they have not shipped it out nor responded to emails. I wouldn’t mind waiting longer if they’d communicate, but at this point it feels like they’re just stealing my money.

I would not send my worst enemy to spend their money at Cakeworthy. Terrible customer service. Their clothes smell terrible and dirty. I hope this business fails because they are terrible

I purchased a flannel in late May. At the time of purchase, the flannel was stated to be in stock and not back-ordered. The merchant immediately took the funds out of my account, but never provided an e-mail confirmation of my purchase. I emailed the company on June 6th, June 22nd, 26th, and July 4th. I never received a response to the four e-mails I sent inquiring about my order. I was out $80 as well as a birthday present for my partner. I needed to dispute the charge with my credit card company to gain any traction with my refund. They have released at least 3 new licensed product lines since my purchase in May. I suspect they are using funds from previous customer's orders that were never sent to afford their new product launches. This is deplorable business practice. I will never shop here again and encourage anyone reading this review to reconsider purchasing from Cakeworthy.

The reviews don’t lie!

This company is NOT a professional company. They send you sweatshop quality clothing at luxury prices.

When you complain about the quality, you’ll be quite literally talking to yourself. They have a customer portal they ignore. If you email them, they ignore… There is no way to get in touch with this company.

They don’t care, they’ve got your money and that’s all that matters to them. Avoid!

Terrible. I by mistake placed and order and there is so way to cancel and no way to reach customer service before it is to late. Really u reasonable.

I placed an order for an item, after I submit the purchase I saw that the item was back ordered. I immediately contacted the company to cancel the order because I need it sooner. They immediately responded and told me that they could cancel the order but they would be keeping 15 percent of the total because it’s the rules when canceling back ordered items. I canceled it within a minute and they’re keeping 15 percent of the total an item that isn’t even in stock. It’s the most absurd grift I’ve ever heard of. I explained this to them and they sent me the same exact response back, I then told them to please cancel the order. No response. I emailed them again and received a dry response which explained that what they said still stands. I disputed the charge with my credit card. First time placing an order here and surely never will again!

Never received my package, when I reached out via email the company basically said you’re shit out of luck and proceeded to stop responding. When I direct messages the company and CEO via Instagram I was blocked.

Commande en attente depuis presque 2 mois
Aucune communication possible le service client ne répond jamais. Je souhaite un remboursement enfin j' espère

I was so excited to find Winnie the Pooh sheets in king size and also to be able to buy extra standard size pillow cases. BUT.. things are not always as they appear. The size of the sheets are smaller (typical for a flat sheet is 108x110 and fitted 80 x 76) Cakeworthy set measures 102 x 105 for flat and 78 x 80 fitted) So this is on me for not checking the size before my purchase and just assuming they would be the standard king size. The fitted fits fine, the flat does not leave much for coverage. The elastic around the fitted sheet is pretty cheesy, it's thin and just feels cheep and I will be surprised if it last long. Now for the material quality.. for $120 I would expect these to be top quality cotton sheets, at least 700 count, There is not much information of the Cakeworthy site except that they are 100% cotton. And no reviews from others. After reading the care instructions before washing them I noticed it said to line dry! REALLY, Line Dry! I washed them and line dried as instructed.. They felt like cardboard.. I through them in the dryer with a dryer sheet hoping to make them softer, that did little. Put them on our bed and figured we would give them a try.. They are like sleeping on cheap kids sheets, the 250 count ones at best. I don't hold up much hope that they will get softer after time, Unfortunately I would not recommend these cute, but cheaply made sheets at least at this price point.

November 2025 I bought a jacket from them, it was too large and returned it but also I was disappointed by the quality. I had to pay for the return.... then another bad surprise, they don't refund you they give you a store credit and there is no way to get your money back.
Now i decided to use the credit but buy only stuff on sale. So i used my credit which was $98 US, to my big surprise, they applied it but as $98 CDA..... I wrote to them and they simply said "currently their website is $1 US = $1 CDA". No where did they mention that on their website, for a total new order that's fine, but for store credit it's not and it's fraud, my $98 US in today's conversion is worth $133 CDA so I'm being screwed again. Never buy anything from them, they are thieves. They shouldn't be allowed to do business in Canada or anywhere else.

This is the one of the worst companies I have ever dealt with~ the only reason I was ordering from it was because my daughter requested one of their T-shirts for her birthday. The website was confusing, deceitful, and a downright scam! I ended up ordering the T-shirt, plus another shirt that I didn’t want because I got tricked into clicking a button and the sale went through instantly! I emailed them minutes later to edit the order and I was told I could not. I was resigned to waiting until the item arrived so I could send it back. They charged me $10 return shipping and handling for a T-shirt!! ~and then they told me I could only have store credit! now I’m stuck with a store credit that I’ll never use. I suppose I could pass it on to my daughter! Never again!

Wish i could leave no stars

*DO NOT SHOP CAKEWORTHY*
The WORST customer service I have ever had to deal with
They scam - you WILL lose money if anything goes wrong with your item or delivery
They won't respond to any inquiries - doesn't matter how polite you are.
I reached out to the CEO for help and everything. No response.
I had to go to my bank and get them to help me get a refund
BEWARE!!!!!!

The products are super cute as I have purchased in the past but this time around I purchased and after a few weeks with my order not on the move I reached out to customer service with no response, so I left a public comment on their Instagram page which they deleted when I emailed them the second time to say i would reach out to the credit card to do a charge back they refunded me a immediately without a response meaning they had received my email the entire time and just didn’t feel the should respond I guess? Super disappointed would have loved to support this business but it left a really bad taste in my mouth after this unfortunately

If I could given them zero stars I would. I ordered something at the beginning of December that was supposed to ship at the beginning of January. Since then, the ship date has move to the end of January, the end of February, and now into March. I contacted supported asking for a guaranteed ship date, and when the refused to give me one, asked for a refund. They said they would have to subtract 15% even though my product hasn’t even shipped! I started a charge back through my bank since this company is trying to steal my money.

Worst customer service ever. I cant believe Disney supports this company.
Shirt is white and pink, after one wash the pink bleeds into the white, while i am wearing it. Try contacting customer service, no replies, ever. Try to get their attention on social media, they block me on all of it. What disgusting immature behaviour.
To add to it none of the sales are really sales til its the bottom of the barrel. Oh its on “sale” but its $30 shipping. Oh its on “sale” but we put all the prices back up.
Soooo unimpressed disney carries these products. Cakeworthy is not worthy.

Fun nostalgic characters and customer support went above and beyond to help me with a replacement / return. Kindness in a company like this goes sososo far.

I have purchased from cakeworthy a few times and I enjoy their products. This last purchase was delivered to the wrong address. I reached out via email to let them know what had happened. I am super impressed with how quickly I got a response and how quickly they reshipped my items, I received them within a few days. I really appreciate how they handled the situation. Thanks, cakeworthy!!