Cakeworthy Recensioni 

Believe the terrible reviews. I wish I’d read them before I made any purchases. This company doesn’t just have BAD customer service, they are abusive, and they are liars.

A. The fragrances products are TOXIC. And they won’t give you a refund even if the clothing makes you SICK.

B. They do not allow returns except for merchandise credit (!!). No refunds, even if the products make you ILL.

C. They don’t stand behind their own published policies. For example, their stated price adjustment policy on their website says they will be “happy” to provide a price adjustment (in the form of a store credit — because they don’t do any refunds at ALL) if an item goes on sale within 10 days of your purchase. I purchased a number of items and two of them went on sale a week later.  When I reached out to request a price adjustment, an insanely rude employee (“the authority” on their policies) they said thir price adjustment policy only applies to final sale markdowns. But that isn’t what their site says at all. It says, quote:

If an item you ordered is marked on "Sale" within 10 days of ordering, we would be happy to provide you with a price adjustment of the difference as store credit. Please reach out to customer service with your order information.
Please note this policy does not cover sales by coupon code, Black Friday/Cyber Monday or limited time promotion. Price adjustments are not provided on products already purchased on sale. Price adjustments are not provided on seasonal products, such as Halloween or Christmas items.”

I took screenshots.

After their first shockingly rude email, I pointed this out, and their replies escalated to a level of mistreatment I’ve never experienced in any retail setting. They were insulting and UGLY. It was beyond shocking.

I could care less if the merchandise is cute… if the people selling it are HIDEOUS PEOPLE, I’m not going to wear their label and advertise for them. These people have no business being in business with brands like Disney.

Behavior like this is truly unacceptable. They need to be shut down.

This store is dope asf and I’ve placed many orders, shipping is usually quick and sometimes sent out, same day. I’ve had a lot of great experiences with them until most recently. I reached out and asked how come my package wasn’t sent out yet ? and instead of just telling me they currently have high shipping (which i found out a few emails in..) i was spoken to condescendingly for supposedly not reading their FAQ. By the way, all their first reply was “these are our shipping guidelines” and a link to their FAQ. If that’s not rude, what is? I asked about my order personally and then they gave me a rude response back. The rep kept replying rudley to get the last word. So i told them they didn’t have to be rude to me, for simply reaching out. They didn’t like that very much and said “ “We’ll have to agree to disagree, please reference the link provided to answer your question. Take care.” They legit just want the last word (and to again point me to the link/try to be “right”) instead of providing actual customer support. WOW

Cakeworthy IS A RUDE asf company. They are not nice to their customers, don’t bother asking for any help. That only bothers them. Sidenote: If they don’t like answering emails, why are they even doing that job ? Your employees represent your company and i really thought Cakeworthy was a nice company. After this set of rude replies, i see otherwise. 👀

Two stars bc i actually enjoy the products, one bad employee won’t scare me away. Maybe they should get a new job though. Someone that rude, with a need for the last word, and the need to be RIGHT? will eventually scare many people away.

Lastly: after they were notified of this review, they canceled my order and deleted my account. They said that I was abusive because I asked how come my order hasn’t been shipped out yet? and I replied and told the agent that they were rude. when they were ACTUALLY being rude.

So retaliation for a bad review? That’s not good business practice. 1 star now, wish i could do 0, bc this isn’t right.

The item is garbage and they charged $40. Quality of the shirt is paper thin and the ink used for the images on the shirt was rubbed off where the shirt was folded when it arrived and barely lasted one wash. One! When I emailed asking what happened they brushed me off. What is happening Cakeworthy?!

*update- two washes later and its soooo faded. I’m super disappointed

Terrible experience. I place my order on Sept 16th, contacted Cakeworthy on the 22th asking why my order hasn’t shipped, they said it was delayed in their warehouse, it shipped the 23rd and I received tracking. The tracking indicated out for delivery on the 27th then changed to pending caluculation, I contacted both the carrier(Intelcom) and Cakeworthy Oct 2nd. Intelcom said the package appears lost and to contact Cakeworthy, Cakeworthy said it was on Intertelcom to provide proof that it was lost or that Cakeworthy would send a replacement in 14 days from Sept 27th. I also paid extra for insurance on the shipment so on Oct 11th I contacted Cakeworthy for a replacement order and that’s when they told me the item I wanted was no longer in stock. I asked for a refunded which I received minus the sales tax. When I asked for it to be refunded customer service said I would have to contact the postal company. I then asked where I can leave a review and this was their response “ Anywhere you'd like!”.

I replied asking why they’re being rude to me and that their customers should know about my experience and here’s their response…

“ Hello,

We have done the absolute best we can. Your order was processed within the posted timeframe. We have no control over the postal service losing your package. We have provided you with a refund, there is nothing further we can do, and your negative review threats doesn’t change that. Proceed how you will with airing your grievance online, that,unlike above, is out of our control and we cannot provide guidance.”

Terrible experience and I hope they treat their other customers better. Also if I was licensing my IP out to Cakeworthy I would encourage them to change some of their practices.

Believe the bad reviews. Cakeworthy is a terrible online store and I will never give them my money again. Check the terms and conditions on their website before you buy - you will think twice. My order has "shipped" meaning they generated a label with a tracking number. No progress, meaning it has yet to leave the warehouse, two full weeks after I placed the order. It's for one item that they had in stock. They're claiming "peak season", yet the start of September is no online retailer's "peak season". Cakeworthy lies to the customer, and worse, it's such an obvious lie that the customer knows they're lying.

Slow shipping, terrible customer service, and they are just untrustworthy all around. Never again.

I would ask to cancel the order, but they don't "allow" that. I would plan on returning my order to get my money back, but they do not offer refunds, only exchanges. I have had orders from retailers in Australia arrive faster via AusPost/USPS during the week before Christmas than Cakeworthy can even ship a single top.

I ordered August 25th at 7am. And today is Sept 10th and I still haven't received my order. I got a shipping confirmation on Sept 2nd but the package didn't actually get shipped until Sept 7th! Customer service lied to me and said it was picked up on Sept 2nd. I worked for usps, if it shipped you would have a scan by the end of the night. They also send it the slowest way possible. They use a low budget shipping carrier that will eventually give it to usps (which is not disclosed). So to this day, usps still doesn't have it. They use the excuse that it's busy season, but with the amount of money they charge they can pay for help during busy season or even overtime. They also don't work weekends. So, if you want your order a month later, then I guess this is the company for you. I won't order from them ever again. I feel like Shein ships internationally faster than this company. And Shein has to go through customs!

Horrible customer service. I had an issue with a check out option on shop pay. They advertise that you can use shop pay cash however when you go to check out their system says their shipping protection is out of stock. You can purchased the exact same items without using the shop cash or discount. When I contacted shop pay they told me to contact cakeworthy. I reached out explained the situation which I at first thought was a technical issue provided screenshots and all necessary information. I got a rude response asking me to answer questions already covered in my Inital email. I answered them again expressing my frustration with the rude customer service asking them to please fix the issue or escalate my email. I never once use disparaging words or derogatory statements, they flat out refused to help me. I asked if they intentionally block discounting on their site and they BLOCKED ME via email and social media. I reached out again trying to get a supervisor or someone to help they blocked me again. They 100% edit all reviews if anyone even remotely questions them or is honest on their websites or leaves honest reviews they get blocked and deleted. This is false advertising at best and fraud at its worst. DONT BUY FROM HERE. Disney absolutely should pull its licensing.

This is my second review. I repurchased one of the items because I just really wanted it. I purchased it and waited...and waited.... In fact I purchased it on June 17 and nothing happened until July 30 (more than a month) just for them to send a email that they have cancelled the order. I just don't understand how they can make customers wait for weeks and months just for them to cancel an order. They need to fix their system or something. Overall, horrible. Just don't buy here. There are other stores that make fandom merch that are probably better quality, cuter, and probably have good customer service.

I purchased a purse from this company, the pink Furby purse and a little over a month of light use has made both of the straps come undone from the purse. I don’t carry anything heavy in my bag to cause the handles strain, all I can think is there was some kind of defect. I contacted the company and they would not help me. I didn’t want my money back, I just wanted to exchange to faulty product, but they refused as it was just outside of their 30 day policy. They offered me a 30% off coupon on my next purchase, that was their resolution. It was a pretty gross experience for me from a company that started small and supposedly cares about our community.

Constantly coming out with new collections & items. They try to have something for everyone collection wise which is amazing because it's just inclusive. I love the fact that all the clothes are coed fitting essentially. I am more of an in-store shopper than online but when I do go online for something the service has been really good & I get the items pretty quickly. They also are very helpful in-store

Both shopping online and in store at Limeridge Mall are great experiences! I love rocking all my fandoms with Cakeworthy’s fun, bold AOP prints and cozy flannels.

The team is fantastic too. My first order that I ever made online I needed some help with, and customer service fixed everything quickly and efficiently. I was really impressed! And I’ve had the pleasure of chatting in store with Nikki, Brandon, and Sarah, and they’re all fantastic.

Highly recommend!

I love cakeworthy and got my husband and I Harry Potter house flannels items so much faster than when I used to order cakeworthy items and we live in rural Florida so I was impressed with the change. Also don’t mind waiting on the order because they are wonderful products and I love cakeworthy so much. I discovered cake worthy in 2020 and never stopped shopping since. They are a wonderful fit and I like to size up for that cute open look to wear a dress as well.

Great products and fantastic company! Love their AOP shirts. Customer care is top notch too. I’ve ordered many times over the last few years and will continue to again in the future. 10/10 recommend!

We got 2 shirts and the came with no issues. Shipping was fast and actually came 2 days early!

I Love the products, I love the quality, I love the themes and characters, I love the customer service, I love Cakeworthy! I have placed several orders directly with Cakeworthy (and I have purchased items from shop Disney as well) and every order arrived quickly and with no issues. The clothing runs true to size and the accessories are very well made. My favorite line released so far is the Barbie line, but I’m excited to see what other goodies are coming in the future.

I’ve been shopping at caekworthy for my autistic son for a couple years now. His favorite shirts come from here and we’ve never had an issue. Not only does he love the tag less approach bc of his sensory issues but he loves loves loves Disney so it’s a win win! Will definitely continue purchasing. Thank you cakeworthy for making my son happy :)

Have never had issues with cakeworthy! Ordered multiple times from them. If you are unsure of sizing check the reviews or go up a size! Customer service is A++++ had an issue with an item back in October and someone was able to send a replacement at no additional cost.

Cakeworthy is one of the most creative brands out there. There pop culture products are unique and colorful. I love their Disney aops and get tons of compliments when I wear them. Great loyalty program too!!

Always love ordering from cakeworthy! Have placed atleast 4 orders and never an issue! Love the prints

Cakeworthy makes amazing pop culture merch for everyday! I have always had a wonderful shopping experience and fast shipping. I love Cakeworthy!