c2c Rail Recensioni 

Frequent delays. Train smells bad. Definitely not worth to spend one penny on this.

The Smartcard is a great idea, and being able to buy and load the ticket on your card is great. The App looks sleek, so far so good.
But this is pretty much it, here is the list of issues I have with this:
- I generally buy my tickets via the App and load them on the Smartcard, but SOMETIMES during payment, you will get a 'Something went wrong' popup telling you to retry later. The problem here is that it still takes the money from your account (marked as Pending by your bank, but it 'locks' this amount from your account) and you have NO WAY of contacting any sort of online support, every single links redirect to the 'Contact us' form for train complaints. I'm still trying to get back my money after trying to buy my tickets 3 times (and yup, it failed 3 times at different time intervals).
- The 'cashback' based on points NEVER works, meaning you win points when you buy tickets, and then... well you cannot use them to reduce the price of future purchase. There is a way to retrieve this value in cash (cheque actually) but you must have at least £5 worth of cashback, so at the end the year, it RESETS meaning you can lose £4.99. What's the point of this if you just cannot use it?

Frequent delays with this service. The C2C app crashes all the time and the Smartcard has been unreliable countless times. I loaded a monthly ticket on it recently, which never worked. It took them 3 months to refund me after many chaser emails and phone calls.

I think it's good they've got new trains because the old ones are a bit grim, but who designed them? As a person who rarely gets a seat, the new trains are really uncomfortable for people who stand. Less hand rails and things to lean on, meaning you're sometimes hovering and trying not to fall over. I'm not sure carpeted flooring throughout is a good idea either. The old design was better.

Filthy. I drive to most places, but thought I’d avoid London traffic and get on the train. Reminder: don’t.
You can’t help annoying loud people with no social awareness, but the trains are just gross. To add to that, 1 out of 6/7 machines at Grays station in use, the rest not working. Spoke to someone at the platform who said they never work.

C2C's service is somewhat dubious for lot's of reasons. But I thought it was me being stupid trying to use their website, especially to pay for parking. So three other adults in my family circle have tried, and it has to be near on the most user unfriendly and complicated website I have had the misfortune to come across. Stay clear, it will send you mad !

Awful ticketing service. Their ticketing system refused to display journeys for the evening of 1st October from Basildon to London even though these were running. The first tickets for sale were from 4am on 2nd October. So had to purchase this (at the suggestion of the station staff at Basildon) which cost considerably more than it should as it was shown as a weekday ticket. Just to be able to get on the train. Your company is a joke!

Absolute joke of a train line. Trains lately are constantly delayed or cancelled. Station staff don't seem to care or relay information regarding delays. The trains are disgustingly dirty, lowly/seldom maintained. Customer service over the phone are just so rude and obnoxious when you contact with an issue and there's never a response at all to email!
Given the cost these rip-off merchants charge their customers to travel is beyond disgraceful! What does it matter though. This is just another long list of complaints which they won't give a damn about! Take the money, forget the customers.

This company needs to try so much harder to keep customers happy. You have to pay a ridiculous amount to use uncomfortable, overcrowded trains in peak periods. Added to this is appalling customer service help should you need to call them

I had a delay and claimed, even though I have their smart card, they can not issue an e-voucher for the refund. The year is 2023 and all they can do is post a paper voucher out costing them considerably more and now have a backlog to send out so over 2 weeks later I have no refund and am still waiting.

I wish there was a rival company for the South Essex line as they may actually pull their finger out and either give customers value for money or reduce the fares to reflect their poor trains. It is too easy for complacency and lack of vision for a company with no rivals.

Bad train times early morning, either late or early during the 5 am slot. Train left 4 min early wouldn’t let me on… need to be at airport in 3 hours

Poor service - no will to make anyone’s experience better or improve. Doesn’t listen, doesn’t deliver.
No staff, one machine that never works, busy station, happy to take £££.

The 8:02am train from Barking to Fenchurch Street station seems to be delayed quire frequently. For instance, this morning and twice last week. What's wrong with C2C? They used to be really company but now they are going downhill.

Dirty trains due to the lack of bins (both in the trains and platforms). Not very reliable service neither...

It’s bad the train is always delayed from Grays they are absolutely unreliable

Staff are rude and unhelpful. The prices are extortionate (5.60 for a return that goes 1 stop is a joke!). Trains and stations are always dirty, for the price people pay you would have thought c2c would be able to keep things clean.

Trying to get hold of the Booking Service for school trips is a disaster. I have lots of children looking forward to end of term trips but C2C cant be bothered to reply to emails or pass me through to the people that can actually help. All I kept getting was send an email, email, email! No point in sending emails as we get no responce from them or confirmation that they even received my query. It is a shambles and needs fixing right away to stop the hassle of ordering tickets for school trips. I wouldnt mind but we have to pay for tickets, it's not like we're getting them for free!

Please sort this out immediately please. Thank you

Where is the air con?

Sat on the train melting cause there is no air circulation

Sort it out C2C

Received an email from c2c on 12/05/23 telling me they had cancelled 6 of my daily tickets on my smartcard due to a system failure and that I need to get in touch via email to get a refund sorted for these cancelled tickets. Numerous unhelpful emails and phone calls later c2c are still refusing to refund these tickets even though I have provided them with all the proof they have asked for to confirm I did infact purchase the tickets that were cancelled. My last email sent to them was on 21/05/23 and that email has outright just been ignored by c2c. No acknowledgment and no response. The people that I have dealt with over the phone and via email have been incredibly unhelpful passing the blame off to one another. Useless.

If you need to use the WiFi I would advise using Greater Anglia if you can. It's a bit more expensive but their WiFi almost always works. C2C WiFi never works on computers and is really hit and miss on phones. I knows it's free, but they're still advertising something they don't really have.

Also, Westcliff station is wholly inefficient. The ticket machines often don't work very well and there's only ever one member of staff in the ticket booth and they're always really slow. This isn't my experience today, or yesterday, or last week. This is my experience every time, consistently, entering Westcliff station is like entering a dream state, like being trapped in a crystal by the Goblin King, where all time is forgotten.

I was there once and, as usual, there was a queue to get a ticket. But it was because three members of staff were all talking to this one person about his enquiry, a great use of everybody's time. It took them ten minutes and I missed two trains.

If you speak to Lorraine from Customer service , be thankful. She is an asset to your company , had a lovely chat and gave me good advice :)
Always trusted c2c with my money , book all my tickets with them even though some aren’t even within the Essex zone !
Staff are always helpful and friendly:
Thanks Lorraine , people like you make the company shine 🙂

I paid for train ticket on c2c website that failed to go through on their system. After several phone calls to them and my Bank, they said the ticket charge would be refunded!
I went into my Bank earlier today but there is no sign of a refund ( i guess this will take 3-5 working days to go back in.)

I won't be using their service again due to this bad experience!
In future I will be finding alternative methods of travel when visiting the capital as your "system" cannot be relied upon.
For feedback I would only score your company 0-1 on this occasion. I will spread the word as well on my experience.! Rubbish company as previous people have confirmed !! Trouble is there is no "Customer" in Service these days !!!