c2c Rail Recensioni 

A horrible company, trains are constantly cancelled, the trains are also very dirty and way too overcrowded.
The price is high for a train company that operates like it’s from the 1800

The service gets worse the prices are jacked up and they decide to find some of the most useless arogant people to run their so called service and yet these people still manage to earn mega bonuses sat here waiting for my train they decided to send back to london but the have a high accuracy on arrival times absolute clowns day before is was signal failure on over ground got to work 2 hours late. why is no one taking the contact of this company

Just sad officers waiting to harass anyone for a 3.50 ticket calling them liars and laughing as it's amusing how much they strike and how a 15minutes train cost more than it was before with their late train.Its just sad they feel amused to harass us when they need our money for their wages.Better take an hour train than use c2c again.So quick to give a penalty over one paying for their so bad service.They hardly deserve the star if it was an option.

If C2C have an issue, they just don't bother to use any back up plan. 27th due to electricity issues, they just stopped the services, and told people to make other arrangements, but there are not alternative travel between some stations. C2C just don't care and have nothing but contempt for their customers who have to use the services. I wish I could move to a location where I don't have to use C2C. Too many instances where C2C have not bothered to provide an adequate service

c2c is a fast service! It brought me from Laindon to Fenchurch street in about 20 mins????

If I could give a zero I would, but I can’t so I give C2C a 1. Love to strike and make it difficult for other people to get to work when they don’t provide bus replacements, late for work, stuck far from home, lose money and almost their jobs! So much for satisfactory, consistency and commitment for easily accessible travel to everyone instead they’re super unreliable and useless. And then when a mistake was made with buying a train ticket they’ll rob you of all your money with their ‘penalty fares’, not even the option to buy the correct train ticket with them! Staff know the job and salary they’re applying for just like the rest of us do, it’s not fair for them to strike like they do and not provide replacements; here’s some advice if you don’t like the job FIND ANOTHER!! And also some train stations never ever has any C2C staff members! If there was another service available for me to use to get to where I need to go, I ABSOLUTELY WOULD…

On the rare occasion that these lazy, greedy people aren't striking for more money, they're providing you with top-notch services such as, Constantly late or cancelled trains, barely functioning trains, carriages that smell like vomit, broken toilets, AC that's set to "hot sauna" if its working at all, broken ticket machines and staff with the intelligence of a dead goldfish. You can always count on C2C to ruin your day!

Ghost station

At pitsea, no staff in the ticket office, in the new cubby hole or visible on any of the platforms.

absolute chaos.

no notice nor announcement visible anywhere in the station that trains are skipping Upminster. Stood in cold wind for half an hour, only to find out buried deep down on c2c website "If you are traveling to Upminster please use the District line.". Without obviously saying the line is skipping Upminster.

I get that incident happens and they are taking measures to fix. It is the appalling communication (or should I say, completely lacking of communication) that is most annoying. What harm would that be to put a sign notifying people they skip a stop?

Just a piece of paper isn't it? Considering the incident was reported yesterday and it has been more than 24 hours and nothing has been communicated. This explains operation of this company is an utter shxt show.

I was travelling on 6/4/2024 but there was engineering works and a bus replacement service was operating. I was OK with that but I had a question that the answer to was not displayed on their website. I emailed the customer service team 2 weeks before I was travelling with my question to give them enough time to reply.
I didn't receive a reply to the email until 11/4/2024, 5 days after the travel date! What use is that?
To add insult their reply email didn't even answer question. All it said was

"Dear Mrs. Barrat,

Thank you for contacting c2c.

I am sorry that you did not receive a reply in time for your journey on 06/04/2024, we aim to respond to all correspondence within 10 to 20 working days of receipt. Can you kindly confirm if you still require assistance with your journey?

In future, we kindly recommend checking train times/rail replacement times and planning your journey using the National Rail planning tool that I have kindly linked for you below.

https://***.nationalrail.**.**

Thank you once more for contacting c2c.

Kind Regards,
Elena Johnson

Customer Relations Team
c2c Rail"

5 days after my travel date asking if I "still require assistance with your journey", what a joke, they haven't given me any assistance in the first place!
Then they say check the website, again not even giving the slightest answer to my question.

c2c should be ashamed of their customer service. This is the second time I emailed them with a question about travel and the second time they replied late and after the day of travel.

And by the way. The reply email was addressed to Miss Barrat. I have no idea who Miss Barrat is.

c2c should stand for Crap To Customers.

The train never runs during the weekend making life impossible for people who need to move around and enjoy the weekend Shame on you

Train was cancelled mid trip due to a track issue and went back to my starting point. They gave me only half my money back. Have appealed and still nothing.

I didn't pay for a train ride, I paid to get somewhere.

All the useless trains of c2c speak with one scrap yard maybe is gone take for you.😡😡😡😡😡😡

DISGRACE OF A COMPANY. PAYING CLOSE TO 3K A YEAR THE TRAINS ARE NEVER ON TIME, THERE ARE CONSTAAT DELAYS OR STRIKES, THE WORST PART IS THE COMPENSTATION OWED,THIS SEEMS TO TAKE A AGE AND THERE ARE CONSTANT PUSH BACK WITH WHAT IS OWED TO THE CUSTOMER EVEN THOUGH IT IS C2C FAULT. SHOCKING

On the 18th of February, there was a bus replacement from Laindon to Pitsea.

In Laindon, I was waiting for a bus.

Stoyan, an employee at Laindon Station, realized that I was waiting on the wrong side of the platform and explained where I could catch a bus replacement to Pitsea.

It was an amazing customer service experience! If I had taken the wrong bus, it would have taken me several hours to return, especially on a Sunday.

Thank you so much, Stoyan! There is no doubt in my mind that you are a Super Duper Mega Star!

The worse service ever , can't be any worse .This line should be banned.Tickets cost me 4250£ annual.Last year I travel like this .Even for free I wouldn't recommend this train

Absolutely disgusting service. Staff are very intimidating, degrading and have threatening behaviour towards women. How a genuine mistake was escalated staff looked very smug and would not even listen to our reason. Left very upset and has ruined a special event this evening. Considering we have never ever tried to get out of not paying for a ticket. We tapped our bank card considering we’re not from this area

If I could rate 'em nuffin' I would. An incident happened on 27th November 2023 or the week beginning Monday 4th December 2023 in Barking Station. It was handled badly by c2c staff. A complaint was emailed to TFL because I thought they operated that train station. TFL replied in late December 2023 or January 2024 that they don't operate Barking Station and that I should contact c2c. So, on Friday 5th January 2024 I emailed c2c regarding the incident. They said I'd get a reply in 20 working days. 20 working days was up on Friday 2nd February 2023. So, I called and spoke to a lovely lady who took my case reference number and said someone would be in contact with me soon.
I heard nothing, nada, zilch from c2c, so I phoned customer service again and spoke to she same nice lady who took my customer reference number and said she'd pass it on and that someone would be contacting me soon, and - yep, you guessed it, I've heard diddly squat from 'em!

They're a privately owned company with an MD. This lots trading name is Trentalia c2c Ltd and apparently they operate the transport system in Italy. What are the chances that the directors will be ignored when they wanna get paid the financial rewards of their investments?

I mean c2c customer service doesn't exist. They got the same woman answering calls with the same stock reply. Every time I call c2c and I've called on 3 different occasions, I speak to the same lady. And she told me she works weekends too. They're deliberately understaffing customer service so they can maximise their profits. That's what this lot are doing. And, I don't begrudge directors of a privately owned company wanting to make a profit. But what I can't stand is when they're making money and not offering people excellent customer service. An' I ain't 'aving it. I am going to get reply from them even if I have to write to the Managing Director himself.

I emailed c2c asking for a refund of £130.20 since the first week in November 2023 when I accidently added my journeys onto the wrong named Smartcard.I have probably emailed at least five times called the helpline at least six times. The helpline is an outside agency who work on behalf of c2c but do not have the power to issue refunds.I have asked every one of the people I have called to escalate my issue which was not resolved and eventually after wasting hours of my time I had had enough and asked for compensation for the lack of customer service expected from c2c and asked for a finacial goodwill gesture for the distress and upset caused. I was eventually offered my refund but c2c did not acknowledge my complaint and I explained this in my response to them. I have still not had my refund and called c2c again last week to discuss this but to no avail.I understand this is over the Christmas break but this really does not excuse poor customer service. One of the customer service agents was named Nazia and the delays in her responses to my emails is poor and very distressing and frustrating. Hopefully a c2c representative might see this review and action my complaint.
£130.20 might not be a lot of money to some people but it is needed in the week before Christmas!!

The trains are reliable but if you drop your things at the C2C, 100% will not be return to you anymore. Staff are quick to say that there's nothing was handover to them, they dont even check in their lost and found place before saying nothing. We better drop our items at the heathrow airport, guarantee 100% will be return.