c2c Rail Recensioni 

I am a regular customer of c2c and get the train everyday because I have to, to get to work and there’s is always problems but can’t complain constantly because they happen consistently. But today was different as the customer service team at benfleet station reduced me to tears due to the fact they made me miss my train, made me feel like it was my fault and made me feel like a criminal even though I had purchased a valid ticket and the real issue was the smart card system was not working. They were so rude and tried to make me feel at fault saying I should have got to the station earlier and it wasn’t their fault even though I got their 5 minutes before the train and went to the machines and to the security person and then to the desk. However they would not let me through the barriers until after I missed my train and continued to tell me all the things I should have done even though I clearly had a valid ticket on my phone. They also made me show that I had a valid railcard, making me feel like I’d done something wrong even though I'm a regular customer that pays. But I also want to point out that even though they let me through the barriers after the train had gone, the smartcard system still was not working and for some reason they chose to make me miss my train. Clearly they just wanted to make me miserable and feel inferior. Rubbish service and ridiculously overpriced. But I have no choice because I have to get to work and have no other option to get in.

C2C is supposed to help people reach their destinations however it does quite the opposite thing. If people choose to take a train in order to get to work or school, in general anywhere they can forget about arriving there on time or at all. Trains are cancelled and journeys are either terminated or distrupted and The only reason givin is apparent signal problems in areas such us East and West Ham but who knows if this is reality or just and excuse used to keep people there. The conpensation they offer or mention at least will not be able to change the circumstances which can affect a persons future especially the ones of Students who are ready to learn and take a step which can affect their life forever.

Absolute joke of a company! Very bad services! Always canceling trains without notice and you have to wait another 30 min for the next, especially in the morning. They are striking for better pay and better conditions, but the truth is their license should be revoked and gave to another company. Not to mention the fares, to the sky!
People have to go to work, not needing this transport just for fun!
Transport (TFL) is a joke in UK, comparing to other countries in Europe.

These trains went down the hill. Became one of the worst. The service is awful

This company is shocking. I have been using them for a few years for commuting to London and it was bad to start with and has got worse over time. Customer service is poor, reliability is poor, the trains are horrible, security is an afterthought, even the company website is a mess. I can’t think of a single reason to use them other than they have the monopoly on rail travel from my location. I’m pretty sure a supermarket chain could run this service better than this bunch of money grabbing extortionists.

I have been getting the c2c for the past few months to get to University and not 1 of these days has it been on time. There is always a fault or failure. Not acceptable when you pay and plan for a service to get you to your destination on time!!

This company should to be reliable, instead today the service is unacceptable.
Without notice, in the middle of the journey they change stops without notifying the people who are travelling.
I do understand there can be emergencies but there is no respect for the passengers who are paying the service.

It was my first time using this service, having to travel from Limehouse station to Basildon.

I had purchased an online ticket. That was a mistake, as it seemed that I could use my oyster card to enter the train station in Limehouse (when leaving the DLR station, they are connected). In fact, there was no way to collect my pre-bought tickets unless I exited the DLR station, and then enter the C2C station via a separate entrance. Sigh. Fine.

When returning from Basildon the same day, I decided to use my oyster / contactless card instead of buying another ticket online, as the ticket collection experience is a nightmare (long queues, you need a purhasing bank card etc). BUT.. apparently the gates didn't support oyster / contactless cards despite seemingly being able to accept so (they had the yellow card reader that every tube station has). Then I had to wait in the queue to buy a ticket from the machine (I would have to wait anyway in order to collect an online ticket, as they don't do QR). When my time to use the machine came, I was quickly presented with about 6-8 options, all RETURN tickets to several places, with several prices. No option to choose a single ticket (not sure if there was another menu, but I genuinely had seconds to buy my ticket as a big number of furious people were waiting behind me to buy / collect their tickets). SO I was forced in essence to buy a return ticket (AMEX wasn't accepted, so i had to repeat the process and use another card which added to the stress). Very bad.

Then the following day I tried to complain online only to get an automated message that I have to go to a C2C STATION (what on earth!!) and collect a complaint form... the whole system seems either like a carefully designed scam or a very VERY lazy business when it comes to customer service. I'd say scam, as the way the ticket machines work is really bad and forces you to spend more money. Unfortunately I'll have to use them again but please DON'T if you absolutely don't have to.

The train iself was good, on time, fairly clean and regular.

Tried to buy tickets online and reached the payment screen. After entering my card details and clicking on confirm to pay. I was taken back to the previous page so I entered my card details and payed again and once again I was returned back a page without receiving an email confirmation of the ticket dispensing code. Without which I am unable to collect the tickets at the ticket machine. I checked my bank account and sure enough the money was taken from my account - twice. I have just requested a refund but was required to provide a screenshot of the confirmation email I never received and not only that bit it will apparently take the 28 days, a whole month just to process the refund. I'm guessing I have to buy the ticket a third time in person later today because I have work to get to and can't sit around for a month for a refund I'll probably be robbed off. At this rate I'm just considering moving to London. I can't be asked to deal with a new problem every few weeks with this incompetent rail service.

They are probably the worst train company ever. They make changes to services when they fancy it & unless you're a clairvoyant you never quite sure when they will be running, consequently you can never book a night out in London unless you like being stranded.

Every weekend there needs to be a problem with the trains. A refund is not enough when wasting your time in the station is taken in consideration. Their trains are always delayed or cancelled or they never run properly to their destination and you need to get off at a station then take the bus to your final destination.This is absolutely disgusting. For paying the price that the ticket is, you would at least expect proper service. Not in this case.

The c2c men specifically at Basildon station are EXTREMELY RUDE.
So many different situations and I never write reviews for anything but they are so rude something needs to be done with not even the way they speak to just people but uni students also. I buy my tickets on my phone and they say I have to collect it which is fair enough but last week I was coming back quite late from uni and I had bought the ticket on my phone and then I went to collect it and he gave me a dirty look and was like to me what if I wasn’t here and then I said well then I would show proof that I have bought my ticket to the man and he goes no you can’t do that. Well what other solution would I have? And he was just being so rude for no reason. If that is not a form of evidence why the hell can we buy them online if we are in that situation?
Also yesterday my ticket wasn’t working and so the man was letting people through and they had already shown their ticket and he hadn’t spoken to me but when I showed him mine he went “I said go” in quite an aggressive way which was unnecessary and rude yet again.
They staff are so rude and there is no understanding. The same issue used to happen to me at Southend central too and the man was so rude to me that he 1 made me cry 2 would not let me through even though I was explaining to him that I got my travel funded and I was showing him proof that I did but there was just a problem with something to do with it that day and he made me separate from my friends on my own in the dark and wanted me to walk all the way around Southend central station in the high street in the dark on my own and I wasn’t even 18 at the time and even a couple members of the public stepped in because they could see how stressed I was getting. There is no understanding and no sympathy. Respect if given where it is showed and with 90% of C2C staff none is shown what so ever.

Buying tickets online and via the app is unreliable as the payment usually does not go through for whatever reason and it can be very frustrating. The error caused me to believe something was wrong with my card, making me call my bank and making other online purchases to verify my card was not blocked or at fault but rather the c2c online service was at fault. Therefore I had to purchase my ticket at the counter on the day and encountered a longer queue than expected, causing me to miss my train by 2 minutes so I had to wait an additional 20 minutes for the next train making me late to my destination. Overall the whole experience was very frustrating.

Absolute criminals. Operate a poor service. WCs , most likely law to have for length of journey, are either faulty and not usable. Unhygienic and rarely cleaned even in pandemic.
Fares are extortionate. Profits sensational .

Really poor customer service communications.
Smartcard has multiple issues and you have to email the team to resolve any issue which is a lengthy and laboriously difficult. This company is happy to take your money, but extremely slow to give it back. Please sort this out!

Non stop on strike they greedy for money. Bad company always delayed late can go on

It’s a shame that government is giving license to this useless companies like C2C to operate public transport. Cancelled, cancelled, cancelled. Warm weather only for certain directions! Train showing approaching the station and after seconds train cancelled without announcing anything as a minimum!
You’re not able to manage a donkey not train. (Upminster 19/07/22 19:00 19:42….still here!)

Today 19/07/2022 I was on my way to Westcliff. I met such a helpful and friendly staff at Upminster station. Martina made my day today, she was open, friendly and professional. She kindly helped me to get on a right station.
Martina was very organised and delivered a great customer service even in 40 degree heat.

Yana.

Total scam, you buy tickets online then you can't collect them at the station because the kiosk is asking for a cars to be put in, what if I bought a ticket for someone else? Or what if I uses a virtual card.

Such a scam, thst they can't have the option to enter the collection code to print it.

You have to go to the ticket office, and wait in queue, so why do you even sell tickets online?

I have used this railway since 2005 Chalkwell - Fenchurch St. This is an honest review, I will start with…I couldn’t fault this railway 2005-2015! I couldn’t it was perfect! Since 2015 i hate it, it deteriorated when they changed a perfectly good timetable, which was met with big protests, but they still didn’t listen to their customers and went ahead with the new timetable, and month by month the service got longer and more overcrowded trains! c2c are more concerned about looking after passengers use the service from West Ham and Barking! They have also made this a metro railway, stopping at every stop! If you live between Shoebury and Benfleet expect painfully long journeys as most trains take 50-65mins to Fenchurch St due to the amount of stops! There is only one fast train between 6-9 am, from Shoebury taking 1hr! Which is so poor! Not only are most journeys slow it is incredibly busy (Tuesday to Thursday) seating is limited once you reach Chalkwell, again extremely poor! Monday and Friday are not too bad due to working from home people! Complaining, don’t both they don’t listen and spend most of their time patting themselves on the back proclaiming they provide a brilliant service! The biggest joke was earlier in the year they did a satisfaction survey which scored 99% of passéngers were happy with the service, do you know how many passengers took the service 72! I think the 72 were Friends and family! I’m sorry but 72 people is not enough to do a decent survey!!!! The less I have to use this railway the better, which is a shame as if it was a faster service I would go into London more! But at the moment I can’t wait to do a one day week in the office!