They processed my order quickly and efficiently. Although the item didn’t fit me, they offered me a practical and viable alternative. They were absolutely lovely. I’d recommend this shop.
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My order hasn't arrived yet but so far there is very good communication with updates at every stage of my order which I should receive tomorrow. The ordering process was really easy and clear. Looking... Leggi di più
L'azienda ha risposto
Incredible. The customer service was very quick in responding all my doubts. The shipment took a little bit of time but it went straight forward and I received the package in less than 10 weekdays!... Leggi di più
L'azienda ha risposto
AVOID AT ALL COSTS. Ordered boots from this bogus company. They appear UK based but goods are shipped from China & returns are codtly. Tried to cancel but got offered 50% discount to post review, whic... Leggi di più
L'azienda ha risposto
4,0
Molto buono
126 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Bywildrose
Hi Sonya, this is good to hear — a smooth experience and plenty to choose from is exactly what we hope for. Whenever you're ready for the next, we'll be here. ✨
Warm regards,
The Wild Rose Team
I emailed before ordering to check…
I emailed before ordering to check measurements. Got back to me very quickly. When the dress came i ordered, it fitted perfectly thank you
17 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Jemma, thank you for sharing this — getting the fit right before ordering is exactly the kind of thing our team loves to help with, and it's wonderful to hear the dress landed perfectly. A warm welcome awaits whenever you'd like to return. 🌷
Warm regards,
The Wild Rose Team
poor returns policy
I was able to get the jacket I wanted easily. The payment process was quick and straight forward. I had an email confirming the order within minute. However when I tried to return the jacket I was asked to send a picture to prove the jacket didn't fit! The first time I have been asked to do that. I was then offered 10% refund and to keep the jacket. When I advised this wasn't suitable I was told that I would have to pay a 15% restocking fee which would be taken out of my refund for the jacket. The store is based in China so I need to pay for postage to China.
26 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Penny, this is lovely to hear — a seamless experience from order to confirmation is exactly what we aim for. It would be a pleasure to welcome you back whenever something new catches your eye. ✨
Warm regards,
The Wild Rose Team
Easy to place order 😁
12 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Kelly, glad it was easy — thank you for sharing. Whenever you're ready for the next, we'll be here. 🤍
Warm regards,
The Wild Rose Team
Excellent customer service
This site has lots of pretty things! I ordered some slouch boots which I’m excited to receive - anyway I slightly messed up the order but they replied to my email so quickly and resolved it straight away, saving me a lot of admin - excellent service!
24 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Hannah, how kind of you to share this — thank you. So pleased the team could sort things out quickly and save you the admin. Do visit us again whenever the moment feels right. 🌸
Warm regards,
The Wild Rose Team
Company is a scam
The good reviews here are fake. This whole company is bogus! What is shown on the website is not what you receive in any way - quality is the worst, fabric is rubbish, colour is not the same as shown, the design is not even the same as shown in any way. I ordered a jersey jumpsuit with a really nice design. It came as a thin, creased polyester jumpsuit which looked nothing like the image on the website, with frayed edges and missing details, and came in a plastic bag completely stained by the colour of the jumpsuit. I contacted the company to tell them it is NOTHING like product shown on the website, and they tried to charge me a 'Restocking fee' for returns!! SCAM! Stay away from them.
1 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Simone,
Thank you for taking the time to share your feedback.
Our product images are representative of the collection, and our order and returns terms are clearly outlined prior to checkout. We would very much like to look into your order personally — please do write to us at hello@bywildrose.co and our team will be happy to help.
Kind regards,
The Wild Rose Team
Lovely items
16 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Vanessa, thank you — lovely to hear the pieces have made a good impression. Do visit us again whenever the moment feels right. 🌿
Warm regards,
The Wild Rose Team
In reply to Bywildrose I have all the…
In reply to Bywildrose I have all the copy emails which explain that goods can only be returned to China and only a percentage refund MAY apply. I have several emails trying to tempt me to buy more with higher discounts.
Please put your UK address on this website so that I can send my evidence that you are operating a bogus company,
17 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Jill,
Thank you for taking the time to share your feedback.
Our contact and address details are readily available on our website, and the terms covering all orders are visible at checkout. Should you wish to discuss your order directly, please do get in touch at hello@bywildrose.co and our team will be happy to assist in line with our policies.
Kind regards,
The Wild Rose Team
The item ordered wasn’t available
The item ordered wasn’t available. Customer service got in touch with straight away and I ordered a different item. Although disappointed the original item wasn’t available., I ordered a dress in its place and am very happy with it.
5 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Paula, how kind of you to share this. It's good to hear the team was on hand quickly and that the dress has landed well in its place. A warm welcome awaits whenever you'd like to return. 🌷
Warm regards,
The Wild Rose Team
Boots are lovely
Boots are lovely. Only note is I wish I could find sizing for the calves displayed on the website, especially for the extra wide calves, it would be useful to know if they'd fit beforehand.
15 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Holly, so pleased to hear the boots are living up to expectations — thank you for sharing. Our size guide is available for fit queries and our team is always happy to help at hello@bywildrose.co. We'd be delighted to see you again when the next piece finds you. 🥾
Warm regards,
The Wild Rose Team
Misleading
Website does not mention clothes come from China. Delivery was slower than expected (not a huge problem in this instance). Quality was poor, dress was white not cream as in photo, it was see through poor quality fabric. Returns are to China, I was offered options such as store credit but if I had known before ordering that this was clothes being sourced from China I would never have ordered at all.
30 luglio 2026
Non scritta su invito
Risposta di Bywildrose
Hi Louise,
Thank you for taking the time to share your feedback.
Wild Rose is an independently and locally founded brand, thoughtfully building a collection for women who value quality and considered design. We work with trusted manufacturing partners to make that possible, and our product photography is representative of the collection, with colour appearing subtly different across individual screens and device settings. Our order and returns terms are set out clearly at checkout, and every order follows the same process.
If you'd like your order looked at personally, please write to us at hello@bywildrose.co and we'll do our very best to help in line with our policies.
Kind regards,
The Wild Rose Team
Risposta di Bywildrose
Hi Suki, thank you for the kind note. Glad the service hit the mark. Whenever you're ready for the next, we'll be here. 🌿
Warm regards,
The Wild Rose Team
Risposta di Bywildrose
Hi there, thank you for the kind note. Glad the ordering was smooth and the pieces have landed well. Do visit us again whenever the moment feels right. ✨
Warm regards,
The Wild Rose Team
I ordered 2 dresses but they came up…
I ordered 2 dresses but they came up quite small so I would recommend ordering a size bigger than normal
6 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Zoe, thank you for taking the time to share this. Fit can vary from piece to piece, which is why we include a detailed size guide alongside each product, and our team is always happy to help with any sizing questions before ordering. A warm welcome awaits whenever you'd like to return. 🌿
Warm regards,
The Wild Rose Team
The design of the shoes I choose is…
The design of the shoes I choose is perfect: comfortable but also sexy. I wasn’t sure about the size but the size guide helps me to find the proper size.
6 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Aleksandra, thank you, this is lovely to hear. Comfort and style together is exactly what we hope for, and it's good to know the size guide helped you land the right fit. We'd be delighted to see you again when the next piece finds you. 👞
Warm regards,
The Wild Rose Team
Very swift response
Very swift response. And friendly customer service.
5 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Christina, this really is lovely to hear — thank you. So pleased the team could look after you swiftly and warmly. It would be a pleasure to welcome you back whenever something new catches your eye. 🌸
Warm regards,
The Wild Rose Team
The perfect white top!
Easy to order and look forward to receiving my shirts !
3 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi there, this is kind of you to share — thank you. So pleased the ordering experience was a smooth one. Whenever you're ready for the next, we'll be here. 🌸
Warm regards,
The Wild Rose Team
Ordering was straightforward that said…
Ordering was straightforward that said I ordered two of the same dress by mistake. I contacted by email and the reply was prompt and a resolution to sort my order out was also speedy ,happy with the response I received.Looking forward to receiving my dress
1 agosto 2026
Non scritta su invito
Risposta di Bywildrose
Hi Pauline, how kind of you to share this — thank you. Lovely to hear the team was able to sort things out quickly for you, and we appreciate you taking the time to write. Whenever you're ready for the next, we'll be here. 🌸
Warm regards,
The Wild Rose Team
Not arrived yet
I am
Waiting far too long or my order. Maybe it's coming from China?
31 luglio 2026
Non scritta su invito
Risposta di Bywildrose
Hi Jill,
Thank you for taking the time to share your feedback. We appreciate that waiting on a piece you're looking forward to can be frustrating.
Wild Rose is an independently and locally founded brand, thoughtfully building a collection for women who value quality and considered design. We work with trusted manufacturing partners to make that possible. Our order terms are set out clearly at checkout, and every order follows the same process.
If you'd like your order looked at personally, please write to us at hello@bywildrose.co and we'll do our very best to help in line with our policies.
Kind regards,
The Wild Rose Team
Really good site made up with my jacket…
Really good site made up with my jacket thank you can’t wait for it to arrive
26 luglio 2026
Non scritta su invito
Risposta di Bywildrose
Hi Denise, what a wonderful note to receive — thank you. Lovely to hear you enjoyed the shopping experience, and we appreciate you taking the time to share it. Whenever you're ready for the next, we'll be here. 🌸
Warm regards,
The Wild Rose Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.