Incredible. The customer service was very quick in responding all my doubts. The shipment took a little bit of time but it went straight forward and I received the package in less than 10 weekdays!... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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They processed my order quickly and efficiently. Although the item didn’t fit me, they offered me a practical and viable alternative. They were absolutely lovely. I’d recommend this shop.
L'azienda ha risposto
My order hasn't arrived yet but so far there is very good communication with updates at every stage of my order which I should receive tomorrow. The ordering process was really easy and clear. Looking... Leggi di più
L'azienda ha risposto
AVOID AT ALL COSTS. Ordered boots from this bogus company. They appear UK based but goods are shipped from China & returns are codtly. Tried to cancel but got offered 50% discount to post review, whic... Leggi di più
L'azienda ha risposto
4,0
Molto buono
124 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Website was easy to navigate and…
Website was easy to navigate and checkout had shop and apple pay options so made things very easy. Excited to recieve my shoes
16 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Leticia, to be praised for the service, the team behind it and the products all at once is a real pleasure to read. Whenever you’re ready for the next, we’ll be here. 🌸
Warm regards,
The Wild Rose Team
They processed my order quickly and…
They processed my order quickly and efficiently. Although the item didn’t fit me, they offered me a practical and viable alternative. They were absolutely lovely. I’d recommend this shop.
8 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Leticia, a quick, tidy order and a team that left you feeling so well looked after is what we always hope for. Our door is always open whenever you’d like to return. 🤍
Warm regards,
The Wild Rose Team
Ordering was very simple
Ordering was very simple, I am hopeful the product will arrive on time and be the quality I’m expecting 🤗
14 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Annette, a simple order is just what we hope for, and it’s lovely to hear it went so smoothly. We’d be glad to see you again when the next piece finds you. 🌿
Warm regards,
The Wild Rose Team
Very Disappointing Experience
Very Disappointing Experience – Poor Customer Service
I am extremely disappointed with my experience with Wild Rose. I had to wait far too long for my order, with no satisfactory communication or proper resolution. The whole experience has been frustrating and completely unacceptable.
A customer should not have to chase a company for information about an order they have already paid for. The long delay and lack of proper communication have seriously damaged my trust in this company.
Receiving a notification saying that my order has been delivered does not make up for the stress and frustration caused by this entire situation.
Unfortunately, based on my experience, I cannot recommend Wild Rose. I expected much better service and professionalism. This has been a very disappointing experience, and I would think twice before ordering from them again.
14 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Joanna,
We have noted your feedback and value the opportunity to respond. Do email your order number to hello@bywildrose.co and our team will take it from there.
Kind regards,
The Wild Rose Team
Chelsea boots
My order hasn't arrived yet but so far there is very good communication with updates at every stage of my order which I should receive tomorrow. The ordering process was really easy and clear. Looking very forward to my new boots arriving
11 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Lisa, glad the updates have kept you informed along the way and that ordering felt so clear. We hope to see you again soon. 👢
Warm regards,
The Wild Rose Team
easy simple straight forward no hassle…
easy simple straight forward no hassle highly recommend
13 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Margaret, simple and no hassle is just how we’d like every order to feel, and we’re glad it did for you. It would be a pleasure to welcome you back whenever something new catches your eye. ✨
Warm regards,
The Wild Rose Team
Website very easy to use
Website very easy to use, lovely range of products, very reasonable prices. Checkout was smooth. Will use again for sure
13 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Fiona, an easy site, a lovely range and a smooth checkout all in one review is just what we hope to hear. We shall look forward to welcoming you back. 🌿
Warm regards,
The Wild Rose Team
Risposta di Bywildrose
Hi Michelle, easy to browse and a good choice of pieces is just what we hope for. Do visit us again whenever the moment feels right. 🌸
Warm regards,
The Wild Rose Team
Incredible
Incredible. The customer service was very quick in responding all my doubts. The shipment took a little bit of time but it went straight forward and I received the package in less than 10 weekdays!
Very surprised with the quality. It fits me perfectly. Just to let know, the sizes are quite small so check correctly before buying :)
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Alba, we’re delighted the quality has pleased you and that it fits you so well. A warm welcome awaits whenever you’d like to return, and our team is always here at hello@bywildrose.co if you need anything. 👗
Warm regards,
The Wild Rose Team
So excited for my new snow boots
So excited for my new snow boots - stylish, waterproof and comfortable
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi George, it’s lovely that picking out your snow boots has been such a pleasure. We hope to see you again soon. 🥾
Warm regards,
The Wild Rose Team
Very easy website to navigate and the…
Very easy website to navigate and the whole process was seamless. Cant wait for the delivery my wife will be over the moon.
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Marc, an easy site and a smooth process is just what we aim for, and what a thoughtful gift for your wife. We’d be glad to see you again whenever something else catches your eye. 🌿
Warm regards,
The Wild Rose Team
Cheap but good quality affordable…
Cheap but good quality affordable options
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Nilufa, good quality at a fair price is just what we hope to offer, and we’re glad you think so. A warm welcome awaits whenever you’d like to return. 🌷
Warm regards,
The Wild Rose Team
Ignored my return request
Ignored my return request. Please respond. (You have to email them). Wouldn’t order again from them.
To their response below, I have done exactly this three times with no response.
Dear Wild Rose Customer Services,
I am writing to cancel my order under the Consumer Contracts Regulations 2013. The item is unused and unopened, in its original packaging.
Please confirm receipt of this cancellation and send me your returns instructions or a prepaid label. I will return the item within 14 days of this notice. Under the Regulations, I expect a full refund, including standard delivery charges, to my original payment method within 14 days of you receiving the item or of my proof of postage.
I have made earlier attempts to contact you about this without a response. If I do not hear back within 7 days, I will contact my card provider/PayPal to request a chargeback or dispute and will seek advice from Citizens Advice and Trading Standards.
Yours faithfully,
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Jenn,
Thank you for your review. Do email hello@bywildrose.co with your order number and we’ll look into it for you.
Kind regards,
The Wild Rose Team
Amazing customer service and great…
Amazing customer service and great products.
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Gizella, it means a great deal that both the service and the products have won you over. Do visit us again whenever the moment feels right. 🤍
Warm regards,
The Wild Rose Team
I wish I had taken more time to read…
I wish I had taken more time to read the reviews rather than taken in by the website as I agree with many reviews. They advertise a 30 day returns which sounds simple but you have to pay posting and they add a 15% fee which is not so clear. Delivery takes a long time. The website photos look great but the product quality is really awful. Don’t be taken in by the website as none of it is as advertised from quality through to returns. In response to this review below you have sent an automatic reply. We have been in touch and you were not helpful at all
10 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Rachel,
We appreciate you putting your thoughts down for us. Details of our returns and orders can be found on our website, and our team would welcome the opportunity to look at your order with you.
If you write to hello@bywildrose.co, quoting your order number, someone from the team will be in touch.
Kind regards,
The Wild Rose Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS. Ordered boots from this bogus company. They appear UK based but goods are shipped from China & returns are codtly. Tried to cancel but got offered 50% discount to post review, which they didn't honour. No eta and they've stopped communicating with me.
25 settembre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Jude,
Thank you for taking the time to write. Our company details, along with our order and returns terms, are set out on our website, and we would be glad to go through your order with you.
Do send your order details to hello@bywildrose.co and a member of our team will respond to you directly.
Kind regards,
The Wild Rose Team
Risposta di Bywildrose
Hi Corinna, “best ever” is high praise, and we’re delighted your boots have earned it. We’d be glad to see you again when you next fancy a browse. 👢
Warm regards,
The Wild Rose Team
Lovely items
Lovely items, ease of transaction and customer friendly.
9 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Claire, lovely items, an easy transaction and friendly service all in one review. We’d be glad to see you again whenever something catches your fancy. 🌸
Warm regards,
The Wild Rose Team
Easy to order
Easy to order , very clear and easy to look at products and available items. Love my new order
7 ottobre 2026
Non scritta su invito
Risposta di Bywildrose
Hi Lisa, glad the site was clear to browse and easy to order from, and that you’re enjoying your new order. We’d be glad to see you again whenever you fancy another browse. 🌷
Warm regards,
The Wild Rose Team
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