Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Leggi di più
I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Leggi di più
I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Dog & Cat Lifestyle Online Premium Shop
Informazioni di contatto
60 Suttons Business Park, RG6 1AZ, Reading, Regno Unito
- Info@bymit.co.uk
- bymit.co.uk
4,1
Molto buono
268 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Vendor put wrong address on my parcel
Vendor put wrong address on my parcel, no idea where it has ended up....no reply from them to my numerous emails, no phone number available to contact them. And they did not honour the 15% promo for my first order, either.......not impressed...........spent £132 and got nothing to show for.........
11 marzo 2024
Non scritta su invito
Risposta di BYMiT
Dear Michelle,
We are sorry to hear this.
We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.
Here are some details,
According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.
As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.
https://bymit.co.uk/policies/shipping-policy
Thanks for your shopping with us and we hope above information is helpful.
Fast delivery
Easy site to order from. Fast delivery. Good promotion which encouraged me to order more. Dog food can be expensive when you want to buy good quality. This site had an incentive buy 3 get 1 free. Great offer.
28 febbraio 2024
Quick delivery
Quick delivery, well packed, no damaged or didn't tins! Free samples was an nice surprise!
27 febbraio 2024
Good range of stock, poor execution of delivery
I buy dog food for my dog with a sensitive stomach and I haven’t been able to find any food that suits him better than the one from here - obviously this is a good thing & I’m happy that ByMit stock a wide range of suppliers that aren’t in usual pet stores.
However, I have only ever ordered 3 or 4 times in total and I have had to get in contact twice as I’ve been sent the wrong amount of food/something has gone wrong during delivery which means I haven’t ended up with the right amount of food. Unsure what is happening as once the package was returned to sender before it ever reached me & now I have received a box that was supposed to have 2 bags in but only had 1. Regardless, it is getting rather irritating having to get in contact to receive what I initially ordered.
The first time ByMit sorted it out and resent the parcel but I am still waiting for a response this time (only informed them of the issue yesterday). It’s also hard to keep track of parcels as they have previously sent out multiple parcels for one order, so I just assumed that the parcel I received was only supposed to have one bag of food in, which has delayed me getting in touch.
Overall they’re a good company but if you have a big dog like me & need to buy food in bulk, make sure you check the parcels/deliveries are right because they are often not in my experience.
31 ottobre 2023
Amazing customer service :)
Amazing customer service :)
Had a really great experience with Catherine from customer service - helpful above and beyond! Love the products and the range too.
8 gennaio 2024
excellent products very fair prices
excellent products very fair prices, super fast delivery and well packed excellent experience
9 febbraio 2024
Lovely experience / prompt
Lovely experience / prompt, efficient and even enclosed a gift for my cats to try 🥰
6 febbraio 2024
Really pleased with the quality and…
Really pleased with the quality and service, plus received some nice free gifts too! They resolved an issue for me super quick too. 100% recommend BYMiT!
2 febbraio 2024
Bymit was new to me and I am always…
Bymit was new to me and I am always apprehensive about a new website but I was delighted with their service and shall definitely be ordering again. Thank you.
10 gennaio 2024
Items arrived quickly
4 gennaio 2024
Always wonderful
Always wonderful!
I’ve increased the amount we buy. Top notch cat litter , tremendous service!
Thank you
29 dicembre 2023
GREAT NEW FIND
Couldn't find the particular dog food I wanted (everywhere out of stock) and stumbled across this company and the bonus - 20% discount for black friday. Ordering was easy and delivery was prompt.
28 novembre 2023
Delivery on time and I got the product…
Delivery on time and I got the product packed up well.
9 novembre 2023
Lovely cat dish
Lovely cat dish, ideal for ragdoll cat with large whiskers. good quality and sturdy ,excellent service , delivered quickly 👍
31 ottobre 2023
Super fast efficient service
31 ottobre 2023
Great Service as usual
10 ottobre 2023
Beautiful Cat Bowl
Beautiful designed cat bowl perfect for our 20 year old as it’s tilted and stops the food going up and over the edge.
3 ottobre 2023
Great service
10 settembre 2023
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.