Inventor Smart Care Recensioni 144

TrustScore 3 su 5

3,0

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Scopri cosa dicono le persone

Valutata 3 stelle su 5

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructio... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

BEWARE! My cats were not particularly interested in the wand, but one of them did manage to get hold of the rubber tube when I wasn't looking (I had put it back in the box, but clearly not well enough... Leggi di più

Valutata 3 stelle su 5

The idea is great but my cat with dental issues won't put the yellow 'brush' in her mouth so it isn't helping. She loves the green toy but that doesn't help her teeth! My other cat broke the thread on... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The cats liked the toy and played with it while it was attached to the wand. They don't bite / chew it much though, so I'm not sold on its benefits for cleaning their teeth - I had to wash all of the... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali

Scritti dall'azienda

The stress-free way to brush cat's teeth. We engage your cat's instincts to hunt to drive the experience of brushing their teeth. This ensures cooperation from the cat and more importantly it improves the bond between you and your cat.


Informazioni di contatto

3,0

Nella media

TrustScore 3 su 5

144 recensioni

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Valutata 1 stelle su 5

BEWARE

BEWARE! My cats were not particularly interested in the wand, but one of them did manage to get hold of the rubber tube when I wasn't looking (I had put it back in the box, but clearly not well enough). Sadly, I did not notice it had been taken and chewed until she started not eating her food and being sick. I've thrown the item away, but for anyone who is continuing to use the wand, lock it in a box and hide it when not being used! And never leave it unsupervised. The dental wand is an interesting concept, but not something I felt comfortable using.

8 settembre 2025
Valutata 2 stelle su 5

Cat not interested in the toothbrush

My 12 year old British shorthair likes chasing the wand and loves the catmint but shows no interest in biting the toothbrush. I have tried putting LickeLix in it as recommended and offering it to her on its own but without success.

19 maggio 2026
Valutata 3 stelle su 5

The idea is great but my cat with dental issues won't put the brush in her mouth. …

The idea is great but my cat with dental issues won't put the yellow 'brush' in her mouth so it isn't helping. She loves the green toy but that doesn't help her teeth! My other cat broke the thread on the wand after 15 seconds. I sent for more green toys because my cat loves them but the wand and brush weren't fit for purpose for my cats.

29 maggio 2026
Non scritta su invito
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Risposta di Inventor Smart Care

Thank you for taking the time to leave a review.

We're pleased to hear that your cat loves the toys included in the starter kit , although we're sorry that the dental wand hasn't yet been a success for her.

Every cat has their own preferences, and we appreciate that some may be initially reluctant to engage with the wand, particularly if they already have dental issues or sensitivities.

We'd love the opportunity to help you get your cat engaging with the wand, so please do email us at meow@inventorcat.co.uk and we'll be happy to discuss this with you, on a call if required.

Thank you again for sharing your experience with us.

Valutata 3 stelle su 5

Good dental toy for Harley and Purdy

Whilst one of my cats really enjoys biting the yellow dental wand for his teeth, I've been at a loss to understand how I get the toothpaste into the dental wand. However, I've just read the instructions again and seems I need to attach the white nozzle to the opening of the toothpaste tube and spread some across Harley's teeth! He absolutely love the catnip so I sprinkle a little into his 'day bed' and it helps him to settle down for a nap after he's played with the dental wand. I've yet to encourage my other female cat, Purdy, to use the wand very much, as it's difficult to play with two wands and two cats at the same time!

7 giugno 2026
Non scritta su invito
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Risposta di Inventor Smart Care

Hello Heather. Thank you for sharing your experience of the wand so far. The dental wand can be opened and the toothpaste put inside which then comes out the holes on the wand once the cat bites onto the toothbrush. I will email you these instructions and do please let us know if you need any extra assistance.

Valutata 4 stelle su 5

It's OK and helps with oral hygiene but it's probably not a standalone product

The cats liked the toy and played with it while it was attached to the wand. They don't bite / chew it much though, so I'm not sold on its benefits for cleaning their teeth - I had to wash all of the toothpaste out of it after a day, as they'd stopped playing with it.
I'll give it another try but it's not the wonder product I was hoping for and I'm still having to manually brush their teeth, so I'd say it's a complimentary treatment to manually cleaning their teeth, not a replacement for it sadly.

31 marzo 2026
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Risposta di Inventor Smart Care

Hello. Thank you for your review. It can take time for cats to get used to biting the wand which is why we offer a 120 day return policy. If you would like some more advice on using the dental wand please reach out to us meow@inventorcat.co.uk and we would be pleased to help.

Valutata 1 stelle su 5
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Risposta di Inventor Smart Care

Good Morning, I am sorry to hear your cat doesn't like the product and would love to assist you with this. Please reach out to us meow@inventorcat.co.uk so we can help you with your issue.

Valutata 1 stelle su 5

Rubbish seller with a junk product

A rubbish company with an attitude second to none. I have had MONTHS of bullying behaviour, deceit (even though in writing) and the hardest work to get a product ordered to getting it returned because it was so hideous. Watch out - they clearly state their postage costs on their website, but charge you much more. Then the items go 'missing'. Then you get told in writing by way of an alleged apology that they'll include 'extra goodies' and they don't! The list goes on... then the toothpaste didn't materialise do t had to accept an inferior one. When the product finally got to me, it was a heap of junk! I had to wait months to prove this to return it and have the overcharged postage deducted from the refund which still hasn't been paid to me. You couldn't make this up!! A house could be built in less time than this. Then after hours aggressive and argumentative to and from emails from them. JUST STAY AWAY FROM THIS LOT AND KEEP YOUR SANITY! No wonder the reviews show them up!

24 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great product

Great product. I have managed to clear my cats' gingivitis. They both love chewing on the wand and I've bought them both the cats toy. There is no way I could have used a toothbrush on either of my cats. So glad I found this company!

2 aprile 2026
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Risposta di Inventor Smart Care

Thank you so much Susan for this review. We are so glad it has helped your cats!

Stiamo esaminando questa recensione secondo i processi di segnalazione di Trustpilot.

Valutata 2 stelle su 5

My cat shows little interest in the…

My cat shows little interest in the wand. He will accept toothpaste from the tube however. I hope this will help in the hygiene of his mouth.

9 marzo 2026
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Risposta di Inventor Smart Care

Hello Stephen, if you require any assistance with helping your cat get used to the wand and engage with it please reach out to us via meow@inventorcat.co.uk.

If you haven't tried it already you can use a liquid treat in the wand to entice your cat to bite.

I am glad to hear he is liking the toothpaste though, which will help.

Valutata 5 stelle su 5

Impeccable customer service

My cats love it and are crazy obsessed with the extra jalapeno toy that comes with it.
Unfortunately it broke but when I spoke to them on IG they sent a replacement out really quickly, and checked in with me again to make sure I'd got it and all was ok
The best bit was they addressed the parcel to my cat 🤣

14 febbraio 2026
Non scritta su invito
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Risposta di Inventor Smart Care

Thank you for your kind review, hope your cats continue to love the wand!

Valutata 1 stelle su 5

Not legit

They accept your order but then tell you when chased after supposedly posting that they are sold out and can't tell you when they can supply. Can't see them lasting long. Deborah Meaden take note!

3 febbraio 2026
Non scritta su invito
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Risposta di Inventor Smart Care

Hello.If you are not already in contact with our customer service team which you might already be please reach out to us meow@inventorcat.co.uk for support with your order.

Valutata 2 stelle su 5

Shipping challenges are suspicious

Can't say anything about the actual product because it hasn't actually arrived. I ordered on 1 Feb and as of today, 14 Feb, I still haven't received the product.

First, I received a Royal Mail tracking number which never updated post "we're expecting your parcel". I reached out and the company has claimed it was lost by the courier where they offered to replace with a new shipment, albeit with a different toothpaste they clearly don't rate as highly as the original which is out of stock. Fine, I just want the device. That was 3 days ago and still no shipment update from customer support.

I don't even know if my cats will like the product but I am supremely disappointed by how difficult the shipping has been to even receive this product. It cost me £37 and I do not feel this amount of oversight into getting this thing in the mail has been worth it.

3 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

Do not leave toy with cat unattended.

They need to make it EXTREMELY clear not to leave the toy in attended, not buried on some page within the website. Several vet trips later and ingestion is cleared. Instructions should be present with the toy, not just on the sit. Pay for printing an FAQ.

19 gennaio 2026
Non scritta su invito
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Risposta di Inventor Smart Care

Hello Aaron,

Unfortunately there is no information on here for me to be able to track your purchase but that acat's wellbeing is our number one priority.

We make the safety instructions extremely clear. It is on our product page, our packaging, our manual, our training videos.

If you would like to contact us about your issue please email us meow@inventorcat.co.uk

Thank you.

Valutata 1 stelle su 5

Hmmmm

Cat shows no interest in chewing brush, just licks it

9 gennaio 2026
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Risposta di Inventor Smart Care

Good Morning.

I am sorry to hear this.

We have a 120-day return policy, which means you have 120 days from the date you receive your item to request a return.

You are eligible for a 100% refund on the item cost if, after consistently trying to use the Dental Wand throughout the 120 days (minimum of 60 days), your cat has not bitten it.

Please contact meow@inventorcat.co.uk if you would like some help with getting your cat interested in the wand.

Valutata 2 stelle su 5

Great Design Idea, Could Be Improved

I love the idea for a toothbrush that's a toy the cat can chew on. I was expecting these to be made of soft silicone material but, when I felt them, they were made of rigid plastic and the spikes felt kind of sharp. My cats were initially curious about them, but they recoiled when they tried to sniff or bite the toy. They are ok batting the toys around, but that doesn't serve the intended purpose. I really wanted to like the dental wand, but I think the design needs improvement. Specifically, I think it should be made of softer material, at least the spikes on the outside.

15 dicembre 2025
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Risposta di Inventor Smart Care

Hello Misty. We have actually changed the material from a softer plastic to the harder one as the new version works more efficiently when cleaning the cat's teeth. If you email meow@inventorcat.co.uk we can check if we have any of the softer wands left that you can order but we don't plan to change our current offering at this time.

Valutata 5 stelle su 5

Great product, quick delivery

Swift delivery and brilliant product! This is my second time ordering from inventor cat and I must say the new device is a huge improvement on the last iteration! They have listened to their customer feedback and made it much more sturdy.
Both my cat and my kitten love this - I am getting them used the the harder material using lick e lix treats but they don’t seem to mind and have so far not managed to break it even with the odd cheeky hard bite!

This is a brilliant tool for any cat parent looking to clean their kitties teeth on a convenient, easy and fun way!

I highly recommend!

17 dicembre 2025
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Risposta di Inventor Smart Care

Thank you so much for taking the time to leave this review. We are so glad to hear that your cats are benefiting from the wand!

Valutata 1 stelle su 5

Can't get cat interested

I've tried the toothpaste, licky-e- licks, and cat nip. Cat won't touch the wand.

21 novembre 2025
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Risposta di Inventor Smart Care

Good Morning.

I am sorry to hear this.

We have a 120-day return policy, which means you have 120 days from the date you receive your item to request a return.

You are eligible for a 100% refund on the item cost if, after consistently trying to use the Dental Wand throughout the 120 days (minimum of 60 days), your cat has not bitten it.

Please contact meow@inventorcat.co.uk with your order details if 60 days has already passed or feel free to contact us after this time and we can issue a refund once the wand is returned to use.

Valutata 4 stelle su 5

On the positive side

On the positive side, my cat does bite the toy. This happened on the first use :) On the negative side, the opening to pour the (Virbac) toothpaste in, is simply not wide enough. If the toothpaste was liquid this would work. Unfortunately it is not and it is taking me AGES to manage to pour it in. Same with Webbox treats.

Update:
And yes, to reply to your silly question, I did open the toy to squeeze the toothpaste in, even using the wider opening. No one in their right mind would try to fill the toy through the tiny holes 🤣 This said, I have now noticed that the nozzle of the Virbrac toothpaste fits in the wider toy opening, which makes it easier. (Thanks god I bought the toothpaste you recommended!) Unsure if this was indicated somewhere but if not, it might help!
The toy itself is super hard, but I read that the original version is softer. It might be good to offer the option, especially for older cats.
But so far so good hence why I upgraded my experience to 4 stars :)

5 novembre 2025
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Risposta di Inventor Smart Care

Hello Sophie,I am sorry to hear you are having difficulties inserting the toothpaste. Can you please confirm are you unscrewing the dental wand to put the toothpaste in? If you need any more assistance please reach out to us meow@inventorcat.co.uk.

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