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Valutata 3 stelle su 5

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... Leggi di più

Valutata 5 stelle su 5

From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... Leggi di più

Valutata 5 stelle su 5

I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... Leggi di più

Valutata 5 stelle su 5

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

Dog & Cat Lifestyle Online Premium Shop


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

268 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 44% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(268)

44 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Product

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & also love to lounge in them. These scratchers are lovely, delivered promptly & I feel they were fairly good value for money. I really like that there are insert replacements too. I'll definitely continue to purchase.

28 aprile 2025
Valutata 1 stelle su 5

BYMiT are disreputable, dishonest and unhelpful

This is the second review I have written for this company. The issues are exactly the same.
I had cancelled my subscription, and received an email from them confirming I had done so.
After this, BYMit deducted £34.48 from my bank account for the cancelled subscription.
I phoned my bank, complained, they raised an incident and I received my refund from the bank. They blocked my card, and issued me with a new one.
I wrote my first TrustPilot review. BYMit's response was that I must have a second account and another email address. I do not, and told them so in an email, for which I received no response from them.
Annoyingly, this month, they have once again deducted £34.48 from my bank account.
How many times will BYMit continue to deduct money from my bank account for a product I no longer subscribe to and not received?
BYMit should not be trading. They are dishonest and unhelpful.

16 aprile 2025
Non scritta su invito
Logo di BYMiT

Risposta di BYMiT

Dear Clare,

We are sorry to hear this review.

As we explained by email, we've checked internally and confirmed there are NO payment made after the refund was issued on 10:54am 3 April.

We also declare that the team DID NOT response that you must have a second account, our staff was just trying to help and asking if there has any possibility that you may have any other active subscription with us and we did not hear from you still.

As we've asked for many times from the email communication, please kindly provide any proof or screenshot or any bank statement to indicate these duplicate charges under the name of SP*BYMIT.CO.UK if you state the charges are from us.

We look forward to hearing from you.

Best Regards
Team BYMiT

Valutata 1 stelle su 5

They sell expired cat food without making it clear

Be aware of this company as they sell out of date cat food which is not clearly stated.
When I saw the item on Google, it automatically redirected me to their site and so I didn't select the size of the food. That's why I did not notice that they had put an expiry date for the 1.25kg which I bought. After receiving the package and realising that the food had expired 2 months before I contacted the company for a refund but they very unhelpful and didn't accept the return.
Please double check what you are buying with this company and its expiry date in order to avoid any disappointment.

18 marzo 2025
Non scritta su invito
Logo di BYMiT

Risposta di BYMiT

Dear Tulay,

Thanks for your Review and we are sorry to hear this.

As we've explained in the email to you on 25/03/2025, we begin to show the product's Best Before Date when the item is short dated in 3 months and add discount rate between 25% - 50%, this is visible along with the size option where you must see before choosing the package size and adding the product to the cart.

The Best Before Date information as well as discount rate are also visible to your order confirmation.

According to the return policy, https://bymit.co.uk/policies/refund-policy

The following items are not eligible to be returned:

Grooming Items
Treats
Gift Cards
Food Products
Gift Sets
Sales items

Please note: Items that have been purchased as part of a clearance sale and/or that have been marked as Sale may not be returned or exchanged.

Thanks for your shopping with us and we hope above info is clarified.

Best Regards
Team BYMiT

Valutata 5 stelle su 5

One of the best online shopping sites for dogs 🌟🌟🌟🌟🌟

We love this food, our dog never leaves any food, has good and regular bowel movements, shiny fur, sheds less in moulting seasons, shiney eyes and with the grain free version isn’t flatulent anymore ( before he was literally a mini hot air balloon of very stinky gas) he doesn’t get bloated and I would highly recommend this food every time, wonderful quality and great price for a high quality product, wonderful company which keeps you updated and packs and delivers fast.

31 gennaio 2025
Valutata 5 stelle su 5

Positive return

Ordered 7 items, one had a manufacturer fault, emailed them directly rather than through the website info@bymit and was sent a replacement promptly. All ended well!

3 febbraio 2025

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