I've ordered a few pieces over the years and have been lucky enough to receive some as gifts. One of my 'wave' earrings broke recently (ordered Dec 2025) and I've really struggled to get a respo... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful. Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue…... Leggi di più
L'azienda ha risposto
I bought the coral drop earrings over 2 years ago now, and have just returned from travelling where I didn’t take them out for weeks, and despite swimming in the sea, pools and showering in them every... Leggi di più
L'azienda ha risposto
I love my silver sand bar choker necklace. I always get compliments when I wear it. Outstanding communication and customer service. Will definitely be buying more pieces in the future ⭐️
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Informazioni di contatto
Regno Unito
- shop@byglaze.com
- byglaze.com
4,4
Eccellente
460 recensioni
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Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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GORGEOUS!
Gorgeous jewellery and a gorgeous brand! They are the nicest, most lovey people and the jewellery is incredible! I own 12 of their pieces and have about 6 more in my basket!!! Can’t recommend highly enough!!!
5 febbraio 2024
Risposta di By Glaze
Thank you so much Hannah, this honestly means the world to all of us in the team here at By Glaze! We couldn't do it without the support of our amazing customers, so thank you again. We look forward to growing your By Glaze collection even further this year :) xx
Awesome product and service
Great products, matched with great customer service and communication...they really helped me out when I required a product quickly before leaving the UK...
5 febbraio 2024
Risposta di By Glaze
So glad we could help! Thank you for supporting us here at By Glaze xx
The necklace is beautiful
The necklace is beautiful, even more detailed in person. Fast delivery and safe package.
29 gennaio 2024
Risposta di By Glaze
Thank you so much for your lovely review, we are so glad you're happy with your necklace! x
Risposta di By Glaze
Thank you for your kind review Brendan, thank you for choosing to shop with us again xx
Beautiful Shell Drop Huggies
Beautiful earrings, Thank you:) I ordered my earrings on the 9th of December and got my order a few days before Christmas. Only thing what you have to keep in mind when ordering if you don't live in the UK is customs charge can be more than the shipping cost it self and it delays the delivery a week. (I was lucky I could order it with free shipping but still the customs remain)
9 dicembre 2023
Risposta di By Glaze
Thank you for your feedback Silvia! We are so sorry to hear that you still had to pay customs. It's so frustrating for us and our customers as customs are completely out of our control and each country seems to have varying degrees of fees. Sadly these are not something we can regulate or control which I know is very annoying but we appreciate your support and hope we can improve our service for our customers buying outside of the UK in the very near future xx
Stellar Customer Support
Delivery was great - arrived in time to be a Christmas Present for my beloved Godchild. Unfortunately, this will be my very last order - I did not expect having to pay €21 because of Brexit - this was not listed anywhere on the website (else I would have given 5 stars). Do get in touch when ordering from within the EU is a possibility.
I have increased my rating to 5 stars as your customer support is absolutely stellar. Oh - and I did not mention yet, that my godchild absolutely loves her new necklace :-) - thank you!
11 dicembre 2023
Risposta di By Glaze
Thank you for your purchase and your review, we are so sorry to hear that you incurred customs charges on your order. It's so frustrating for small brands and customers as customs are completely out of our control and each country has different customs fees. Sadly these are not something we can regulate or control which I know is very annoying.
On our website on our shipping FAQs and terms and conditions we do state that:
'Orders crossing borders may incur local duties and taxes. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and you will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order'
I have dropped you an email regarding your order and will be able to support you there further xx
Very happy
It was shipped super quickly even though it was Christmas season. And not only do I love the earrings so much, but also people compliment it everywhere I go. :) very happy with this purchase!
7 dicembre 2023
Risposta di By Glaze
Thank you so much for this very kind review, we are so pleased to hear you're happy with your earrings :) xx
As always - LOVE
As always - happy with my purchase. I ordered a necklace and two rings - nice quality - great customer service and fast international shipping (US). Thanks for all you do! Wish I could come to a launch!
7 dicembre 2023
Risposta di By Glaze
Thank you Jazzlyn! So glad you were happy with your By Glaze experience xx
Excellent customer service
Excellent customer service! Items were originally out of stock but I was contacted when they were available and the order was received in days. Thank you.
6 dicembre 2023
Risposta di By Glaze
Thank you for your kind feedback Jan! We hope you have a wonderful Christmas xx
5* Customer Experience
I have had an excellent experience using By Glaze. I ordered a gift for my partner and it came in excellent time with zero fuss.
I ordered the wrong size, I contacted their email and I had a response within the hour which was amazing. Everything was sorted within the day and they were even kind enough to sort the exchange before receiving the return with a simple proof of delivery. Lou in particular was fantastic.
This excellent, human first approach was amazing and hard to find so I will definitely be using them again and recommending them to friends.
5* all round
14 dicembre 2023
Non scritta su invito
Risposta di By Glaze
Thank you for this lovely review Jack, so glad we could be of help! :) We hope you have a wonderful Christmas xx
Good communication and prompt service.
Good communication and prompt service.
My daughter is delighted with the jewellery which is for her forthcoming wedding.
27 novembre 2023
Risposta di By Glaze
Thank you Helen, we are so honoured that your daughter will be wearing By Glaze on her special day! xx
Lovely choice of jewellery
Lovely choice of jewellery Pretty and delicate for tiering. Very pleased with presentation and delivery time. Would recommend!
17 novembre 2023
Risposta di By Glaze
Thank you Sue! We really appreciate the kind words xxx
Cute company
Beautiful jewellery and helpful support via Instagram when I realised my order had gone through twice!
8 novembre 2023
Risposta di By Glaze
Thank you Rianna, so glad we could help xx
Risposta di By Glaze
Thank you Deborah xx
Necklace and earrings are beautifully…
Necklace and earrings are beautifully made. Arrived the following day after online purchase, ready for my daughter’s 30th birthday, she is so happy with them.
Will definitely buy from this website again.
13 ottobre 2023
Risposta di By Glaze
Thank you so much for this lovely review, we are so glad she loved her 30th birthday present! We look forward to having your support again in future xxx
Love By Glaze!
Love the ethos, love the designs, love the jewellery! Fantastic service and delivery!
10 ottobre 2023
Risposta di By Glaze
Thank you so much! xx
Love all the pieces I’ve bought and…
Love all the pieces I’ve bought and great to see the silver collection expanding!
Lou was super helpful too as I spoke to her as I made a mistake with the delivery and needed it earlier for my holiday. She sorted it out, no problems at all and it arrived the day before, I was so happy. Great service and one of my favourite brands
10 ottobre 2023
Risposta di By Glaze
Thank you so much Laura, we are so happy we were able to help! xxx
Can’t Stop Wearing Them
Lovely product & quick delivery - have barely taken them out since I got them!
18 settembre 2023
Risposta di By Glaze
This makes us so happy Kathryn, thank you so much for your support! xx
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