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BYD South West Recensioni 

225
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

I went to BYD and straight away knew this was the right dealership for me. Both the ladies that work here are amazing, fantastic,made me feel at ease and answered every question I had. I ended up get... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The whole experience of buying the car was exceptional. Reminded me of the days when you collected a car from companies like BMW and Audi who back in the day made their customers feel special. My spe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had dealings with quite a few of the sales team at BYD taunton, initially it was with Calvin, then we worked with Nas, and then with Kelven and this was mainly due to our urgency in needing to purc... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently purchased an Atto 3 Evo from BYD Plymouth and had a fantastic experience throughout. The team were all very friendly and approachable, which made the whole process smooth and enjoyable. A... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto
  2. Rivendita di motori elettrici

Scritti dall'azienda

BYD South West brings the world's best-selling electric cars to the region. Industry leaders in cutting-edge battery technology and innovative electric transportation, the growing portfolio of electric and hybrid models are now available to view and test drive at our local dealerships in the South West. Visit our showrooms in Exeter, Plymouth, Taunton and Truro to test drive a BYD car and explore the growing line-up. We offer all finance options including shorter terms and outright purchase, as well as a range of service plans to suit you

BYD South West

Scritti dall'azienda

Technological innovations for a better life

Informazioni di contatto


4,8

Eccellente

TrustScore 5 su 5

225 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 1 settimana

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4,8

Tutte le recensioni

(225)

133 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Was picked up from Plymouth train…

Was picked up from Plymouth train station and drove to dealership which was a nice touch and Steve who dealt with us was amazing couldn’t do enough for us so polite and nice would highly recommend buying a car from them especially Steve

12 gennaio 2026
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Risposta di BYD South West

Hello Daniel,

We appreciate your lovely review in regards to our Plymouth dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Valutata 5 stelle su 5

Fantastic experience at BYD Taunton

We had a fantastic experience with Deven and Kelvin at BYD Taunton. Although they were very busy they spent a lot of time with us throughout the process. We have now had our BYD car for 4 weeks and absolutely love it and are still discovering all the features, it’s amazing. Thank you.

12 dicembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 5 stelle su 5

Thank you BYD Exeter

What a pleasurable experience it has been purchasing a BYD Sealion from BYD in Exeter.
From the moment my wife and I walked through the doors and were greeted by Simon we have not looked back. Simon took us through all the features to someone new to electric vehicles; we arranged a second visit to test drive the model with Simon which helped seeing the car in action.
As the car was in stock it was easy and seamless arranging pick up between Christmas and New Year.
A shout out to Ryan as well for the wonderful reveal and handover; Ryan was very patient as I’d wanted to walk through all the features again so thank you for your time!
From start to finish I couldn’t have asked for a better customer experience.
Many thanks to all the staff involved.

29 dicembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 4 stelle su 5

The staff were just so helpful

The staff were just so helpful, cars were in stock and therefore easy to test drive

18 novembre 2025
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Risposta di BYD South West

Thank you for your kind words, our team at Truro will be so pleased to hear your lovely comments. I will definitely let our team know! We look forward to seeing you again.

All the best - Keira.

Valutata 5 stelle su 5

I can’t recommend BYD Taunton enough

I can’t recommend BYD Taunton enough. They are very professional & friendly. Deven has been very helpful and thorough, he helped me to make up my mind and chose the right car that best fits my need.

30 novembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 5 stelle su 5

Great service from start to getting the…

Great service from start to getting the vehicle delivered.
Their sales consultant Dayle was great and produced and sent me a video of the vehicle.

13 dicembre 2025
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Risposta di BYD South West

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Valutata 5 stelle su 5

Good place in Taunton Orchard

Good place in Taunton Orchard, great cars with lot of features.

31 dicembre 2025
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Risposta di BYD South West

Hello Umesh,

We appreciate your lovely review in regards to our Taunton dealership and we hope to see you again soon. I will be sure to pass your comments over to the team.

Best wishes, Freya.

Valutata 1 stelle su 5

Unhelpful Staff Member

I came in today with the intention of buying a Byd Seal and the sales guy at the dealership was not helpful at all. He first assumed that I wouldn’t be able to afford the insurance and kept mentioning this throughout my visit. He then after multiple times of mentioning about my insurance asked my age. I am 21. He made a comment about how my NCD must be good as I get cheap insurance. After much discussion about whether I could actually insure the car that I hadn’t even seen any such deal on yet I asked about a test drive to make sure I liked the car and to no surprise he denied my request multiple times. I then left as be was not prepared to do any deal and I said to him I would go elsewhere and to which he replied “ok”.

Shame on him losing the sale for a bigger company such as byd where I would have done a deal today.

28 dicembre 2025
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Risposta di BYD South West

Thank you for your review regarding you recent experience at BYD Taunton.

I have passed on your review to the Sales manager of BYD Taunton and have asked them to make contact with you regarding this.

In the meantime if I can help with anything else please contact me on feedback@citywestcountry.co.uk

Kind regards,
Rebekah

Valutata 5 stelle su 5

5 Star Service

Delighted with my BYD
All was taken care of in no time at all
Fantastic service
I couldn’t be happier.

1 dicembre 2025
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Risposta di BYD South West

We are delighted to hear your thoughts on your recent experience with our Taunton dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Valutata 5 stelle su 5

New to BYD - but loving it!

I was a little unsure of BYD and of electric cars, in all honesty, but I really liked the look of the Seal U so I went into the Exeter dealership to discuss and my experience has been 5* from start to finish. Ruth Saunders was fantastic. She spent so long going through my (very long list of) questions and nothing was too much trouble. The handover when I went in to pick up the car was seamless and Ruth took me through everything, including setting the car up to my specifications and linking it to the BYD app. The rest of the staff were also extremely helpful - a really good dealership. This is how ‘old school’ deluxe car shopping used to be but in my experience is now very rare (BYD certainly put Jaguar Landrover to shame!). The car itself is also excellent- I’m very happy with my purchase!

26 novembre 2025
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Risposta di BYD South West

Thank you for your great review regarding your recent experience at our Exeter dealership. We're so pleased to hear that everyone you spoke to was able to help you with this experience and make it as stress free as possible from start to finish. I have passed your comments directly to Ruth who will be especially pleased to hear your kind words. We appreciate the time taken you've taken to give this feedback and we thank you again. We hope to see you in the future.

All the best, Keira.

Valutata 5 stelle su 5

Impulse Buy, great choice

Popped in to BYD Exeter after seeing an offer on Facebook, the staff, especially Gemma were brilliant, ended up ordering the car there and then. Follow up after puchase was great, and have had no issues. Highly recommneded.

21 ottobre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 5 stelle su 5

Happy with our BYD Dolphin purchase.

We were driving past BYD Truro on our way to Kingsley Village Shopping Centre and decided to stop and look at a BYD dolphin. We met Chicaine Bennetts and had a test drive. We were very impressed and saw a used Dolphin Surf Boost which we also drove. A very fair deal was offered on this and the sale was concluded. Throughout this process we were most impressed with Chicaine. She was calm, relaxed, friendly and knowledgeable and very helpful in her interaction with us.

15 novembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Truro dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 5 stelle su 5

I can’t the the girls at BYD Truro…

I can’t the the girls at BYD Truro enough they absolutely bent over backwards for us, I have no problem recommending them and would use them again, also my BYD dolphin surf is amazing.

15 novembre 2025
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Risposta di BYD South West

We are delighted to hear your thoughts on your recent experience with our Truro dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Valutata 5 stelle su 5

From the begining all staffs were very…

From the begining all staffs were very friendly and easy to approch. Liam was very good and explains all my doubts.

14 novembre 2025
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Risposta di BYD South West

We are delighted to hear your thoughts on your recent experience with our Plymouth dealership. It is great to hear that our team where professional and quick.

Best wishes - Keira.

Valutata 5 stelle su 5

The best new car garage in Taunton.

I cannot recommend BYD Taunton enough. They were super helpful, friendly and not pushy like your typical salesman/woman. They took time to explain the car on collection. Called a few days later asking if they can help with anything and made us super welcome in the office. Thankyou BYD Taunton for such a smooth/ hassle free sale. Highly recommended. We love the car.

7 novembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Taunton dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira.

Valutata 5 stelle su 5

Amazing service

From the first telephone conversation with Jacob to being greeted by the staff on the front desk culminating with the sale by Liam
Everything and everyone was exceptional
An extreme pleasure doing business

5 novembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Valutata 5 stelle su 5

Our first BYD Steve

Our first BYD and i have to say not a bit disappointed…. We have the Seal hybrid and trickle charge every couple of nights. So far in 3 weeks we have used 10 miles of fuel. I’ve had BMWs outlanders minis and this is equal. Well done love the onboard computer, sound system … telephone clarity and much more

23 ottobre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Exeter dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Valutata 5 stelle su 5

Recently bought a Dolphin Surf

Recently bought a Dolphin Surf. Handover was professional and the vehicle was immaculate. All the staff I dealt with from first viewing to handover were friendly and created an enjoyable experience. The car is a delight to drive.

25 settembre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Valutata 5 stelle su 5

Exceptional service particularly for a disabled customer

All the staff at BYD Plymouth were exceptional.
We were getting a Motability car and Charlie looked after us all the way and made it so easy.
He was so incredibly thoughtful, suggesting things they could do so that my disabled son may find it an easier transition.
Very helpful and genuinely caring.
So impressed with them.

2 ottobre 2025
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

Valutata 5 stelle su 5

A Year On – Still Delighted with My Purchase!

I bought my car from BYD Plymouth a year ago, and I’m still extremely happy with both the vehicle and the service I received. From the very beginning, the sales team was professional, friendly, and genuinely helpful. Jacob made the buying process smooth and stress-free, taking the time to explain everything clearly and ensuring I was confident with my choice.

A year later, the car has been running perfectly, which really shows the quality and reliability of what they offer. The after-sales support has also been excellent, with quick and helpful responses whenever I’ve had a question.

I’m very grateful for the great service and highly recommend to anyone looking for a trustworthy and customer-focused dealership.

15 novembre 2024
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Risposta di BYD South West

Thank you for your great review, we are so glad to hear that your experience with us at our Plymouth dealership was the best it could be. We really value our customer’s feedback so we thank you for taking time to write us a review. We look forward to seeing you again in the near future.

All the best, Keira

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