Having been into places like B & Q , Wickes etc ,I originally thought that my project was going to be expensive.We had recently moved into a Dorma Bungalow in Cheshire , on checking in the loft sp... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Fast and reliable service every time. We operate nationwide, and Buy Insulation consistently looks after all our pipe insulation requirements. They ensure everything arrives on time, well packaged,... Leggi di più
I couldn't get 40mm celotex locally so I had to order online. Buy insulation were the most reasonable delivery cost I could find for the small quantity I needed. As a bonus they sold 400mm strips of... Leggi di più
L'azienda ha risposto
Excellent company to buy from. Easy to use the website. Placed an order and was contacted within 2 hours to say my order was ready for collection. Drove to the warehouse and a helpful chap carried out... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Informazioni di contatto
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, Regno Unito
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4,6
Eccellente
302 recensioni
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EASY TO FIND WHAT I NEEDED ON THE…
EASY TO FIND WHAT I NEEDED ON THE WEBSITE AND FAST DELIVERY AT A REALLY GOOD PRICE
9 maggio 2025
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Risposta di Buy Insulation
Thank you for your great feedback! We're glad you found what you needed easily and that your order arrived quickly at a good price. We appreciate your support!
I haven't received my order
6 maggio 2025
Risposta di Buy Insulation
We're really sorry to hear that you haven't received your order. Please send us your order number so we can look into this right away and resolve the issue for you. Thank you for your patience!
Risposta di Buy Insulation
Thank you for your feedback! We're glad to hear the insulation boards met your expectations and arrived on time. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Excellent Insulation & Buying Experience
The insulation is rubberised and has self sealing tape - it is excellent and far better than the foam insulation. The price is also extremely competitive and delivery was very quick. Thoroughly recommend.
1 aprile 2025
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Risposta di Buy Insulation
Thank you so much for your thoughtful review! We're delighted to hear that you're impressed with the rubberised insulation and self-sealing tape. It's great to know you found it superior to foam insulation and were pleased with our pricing and delivery. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Rubbish complaints handling
Pipe insulation so tightly crammed in the box that the adhesive strip had stuck all the insulation together in to a useless mess. I emailed on the day with pictures and they have ignored me. They also don’t pick up the phone
10 aprile 2025
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Risposta di Buy Insulation
We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide. Thank you for bringing it to our attention—we take feedback like this seriously.
Best regards
Buy Insulation Customer Care Team
Easy to use Website
Easy to use Website, very good price on products and quick delivery.
Will be using these guys for all of our Products going forward.
26 marzo 2025
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Risposta di Buy Insulation
Thank you for your kind words! We're delighted to hear you found our website easy to use, enjoyed our prices, and appreciated the quick delivery. We look forward to serving you again for all your future needs!
Best regards
Buy Insulation Customer Care Team
Fantastic service
Ordered on Wednesday and the insulation boards arrived on Thursday with free delivery. The driver helped with the unloading.
Fantastic sevice, thank you.
20 marzo 2025
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Risposta di Buy Insulation
Thank you for your kind words! We're thrilled to hear your order arrived so quickly and that our driver was able to assist with unloading. We truly appreciate your support
Best regards
Buy Insulation Customer Care Team
Ho0nest pricing and quick to despatch.
I was keen to purchase some insulation boards for a project I wanted to follow through. Buy Insulation came out as clear to see what I was buying without lots of hidden extras. A good price, and quick to despatch orders.
27 marzo 2025
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Risposta di Buy Insulation
Thank you for your great feedback! We're glad to hear you found the ordering process clear and straightforward. It's great to know our pricing and quick dispatch met your expectations. Best of luck with your project.
Best regards
Buy Insulation Customer Care Team
Ordered the product it arrived on time…
Ordered the product it arrived on time and was of good quality would recommend
14 marzo 2025
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Risposta di Buy Insulation
Thank you for your recommendation! We're happy to hear the product arrived on time and met your quality expectations. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
A mixed experience, mostly good
I had a mixed experience with Buy Insulation. I only required a small quantity of material. They were able to do this and their response to the order was speedy. One issue was that they actually delivered 100 times the order quantity. However, the driver was helpful and got agreement to cut off the quantity I had ordered.
18 marzo 2025
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Risposta di Buy Insulation
Thank you for sharing your experience and for your patience with the delivery mix-up. We're glad our team responded quickly and that the driver was able to assist in resolving the issue. We appreciate your feedback and hope to provide an even smoother service next time!
Best regards
Buy Insulation Customer Care Team
Item never received!
Item was never received yet I am being requested to do a survey. Do not recommend.
25 marzo 2025
Risposta di Buy Insulation
Thank you for sharing your feedback, Dan.
We are very sorry to hear your order did not arrive. This is not the experience we want for any of our customers.
Please email us at sales@buyinsulation.co.uk with your order details and our team will look into this as a priority and help resolve it for you.
Kind regards,
Buy Insulation Customer Care team
Avoid at all costs
UPDATE
So after writing this review this morning the insulation finally arrived, almost a week later than shown on their website. So now I have insulation I no longer require as I had to seek an alternative. I stick by my original post in that communication with this company is diabolical. Had they replied when I contacted them originally, hopefully between us we could have resolved the situation and I wouldn't have had to write this poor review.
Original review.
Odered two bags of loose fill insulation from this company on 12 March 2025. No confirmation email received. No answer on telephone number displayed on their website, so left a message on the ee answering service, no response. Sent a message via their chat service, no response. Email sent and still no response. As I've now had to go elsewhere for my insulation, looks like I'll have no choice but to go back to my credit card company to get my money back.
Agree with others about multiple addresses and the address showing on my credit card appears to be a private house in Cheadle.
12 marzo 2025
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Risposta di Buy Insulation
Thank you for your honest feedback, Graham.
We are very sorry for the delay with your order and for the lack of communication you experienced. This is not the standard we aim for and we understand how frustrating it must have been to go elsewhere after waiting longer than expected.
We are currently working to improve both our response times and our order tracking process so that situations like this do not happen in future. If you still need any help or wish to discuss this matter, please email us at sales@buyinsulation.co.uk and our team will do everything possible to assist you.
Thank you again for bringing these issues to our attention.
Kind regards,
Buy Insulation Customer Care team
Great service
Great service. Quick delivery and a small error quickly resolved.
15 febbraio 2025
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Risposta di Buy Insulation
Thank you for your feedback! We're glad to hear you’re happy with the quick delivery and that we could promptly resolve the issue. We appreciate your understanding and support!
Best regards
Buy Insulation Customer Care Team
Risposta di Buy Insulation
Thank you for your feedback! We're pleased to hear the delivery was prompt and the goods met your expectations.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service from ordering through to delivery. Thanks
26 febbraio 2025
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Risposta di Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience from ordering to delivery. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Good stuff
I am very happy with the insulation that I purchased. The quality is excellent and the price very competitive.
12 febbraio 2025
Non scritta su invito
Risposta di Buy Insulation
Thank you for your wonderful feedback! We're glad to hear you're happy with the quality and competitive pricing of the insulation. We truly appreciate your support!
Best regards
Buy insulation Customer Care Team
Buy insulation doesn't exist..
Buy insulation doesn't exist... It's a trading name for a company... The address they give is incorrect... You can't find them because the name on the building is incorrect.
When you ring they give you directions based on a cafe on the main road... They can't even give the correct name of the cafe...
Product is good though
10 febbraio 2025
Risposta di Buy Insulation
Thank you for your feedback. We’re sorry for any confusion caused by our trading name and address details. Buy Insulation is indeed a trading name for our company, and while our signage may differ, we assure you that we are a legitimate business operating from the listed location.
We do our best to provide clear directions to customers, and we apologise if there was any misunderstanding. Your comments will help us improve how we guide customers in the future.
We're pleased to hear you were happy with the product and appreciate your recognition of its quality. If you need any further assistance, please don’t hesitate to get in touch.
Very straight forward dealing with this…
Very straight forward dealing with this company. Ordered good on the phone. They were very helpful and our order was delivered on time. We will definitely be using this company again.
11 febbraio 2025
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Risposta di Buy Insulation
Thank you for your great feedback! We're pleased to hear you found dealing with us straightforward and helpful, and that your order was delivered on time. We look forward to assisting you again in the future!
Best regards
Buy Insulation Customer Care Team
Great service quick delivery Good price…
Great service quick delivery Good price and product
1 febbraio 2025
Non scritta su invito
Risposta di Buy Insulation
Thank you for your feedback! We're glad you’re happy with our service, delivery, price, and product.
Best regards
Buy Insulation Customer Care Team
Excellent service
Excellent service. Quick delivery . Good quality insulation boards received . highly recommended
22 gennaio 2025
Non scritta su invito
Risposta di Buy Insulation
Thank you for your wonderful feedback! We're delighted to hear you’re happy with our service, delivery, and quality insulation boards. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
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