Busseys Norfolk Recensioni 

978
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Busseys is such a well respected brand in Norfolk, I knew I only wanted to go there for my brand new Ford Puma GenE. The sales executive, Peter Feltham, couldn't have been more helpful. He has been in... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ant Bryce at Norwich bussyess always helpful ! I have purchased 2 van’s and he looked after me really well through out the process and well communicated he made the process very smooth and easy always... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Came in to look at a puma gen e spoke to Shannon about a test drive and she arranged it she was very helpful explaining all the controls when we got back we liked the puma however Shannon was busy wi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The experience I encountered at Busseys was first class. I have always bought German cars in the past. I was looking for a cheap alternative weekend car so thought I would see what the BYD fuss was al... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto

Scritti dall'azienda

Main Ford, BYD and Ineos Grenadier Dealer in Norfolk. Our success is based upon providing excellent customer service, superb value for money and complete customer satisfaction, principles that serve us as well today as they have always done. Our help team are available Mon-Fri 8.00 - 17.00


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

978 recensioni

5 stelle
4 stelle
3 stelle
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Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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4,7

Tutte le recensioni

(978)

193 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Car sales

We went to Busseys to look at a new car, the gentleman who dealt with us Mathew was very accommodating. We took a car for a test drive, Mathew was very informative as the car we were looking at was electric. He was very thorough and very knowledgeable and was happy to explain any questions we had. We ordered the car and Mathew kept in touch throughout the process of the car being made and shipped to England. We picked up our new car last week and again Mathew went through the ins & outs of the car explaining each control, our experience was very pleasant with no issues at all.

8 ottobre 2025
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Risposta di Busseys Norfolk

Thank you so much for taking the time to leave a review!
We are absolutely delighted to hear about your seamless experience purchasing your new electric vehicle with Mathew at Busseys. It’s wonderful to know that his accommodating nature and thorough knowledge—especially of the EV features—made such a positive impression, and that his communication throughout the build and shipping process was helpful.
We pride ourselves on providing clear, informative, and hassle-free service right through to the final handover. We will be sure to pass on your fantastic compliments to Mathew.

We hope you enjoy every mile in your new car!

Valutata 5 stelle su 5

Very welcoming and professional…

Very welcoming and professional service.
Jon in Grenadier sales exceptional customer service and fully dedicated to complete customer satisfaction.
Grenadier commercial vehicles are everything the defender was not!
Fully recommend.

4 ottobre 2025
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Risposta di Busseys Norfolk

Thank you for the five-star review! We're delighted to know that Jon provided exceptional customer service and complete dedication to your satisfaction. Your feedback on our professional service and the Grenadier vehicles means a lot. We fully recommend you, too!

Valutata 5 stelle su 5

• “Fantastic Car Buying Experience at BYD!”

I had a great experience buying my car at BYD! The whole process was smooth and stress-free. Jake was fantastic – really knowledgeable, patient, and clearly passionate about the cars. He took the time to answer all my questions and made sure I drove away completely confident and happy with my choice. Highly recommend asking for Jake Kingsley if you’re thinking about a BYD!

6 ottobre 2025
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Risposta di Busseys Norfolk

Thank you for the fantastic feedback! We're thrilled to hear that your car-buying experience at BYD was so smooth and stress-free.
We're especially delighted to hear your praise for Jake! It's great to know that his knowledge, patience, and passion helped you feel completely confident and happy with your new car. We'll be sure to pass along your high recommendation to him.
Enjoy your new BYD!

Valutata 5 stelle su 5

Excellent experience

We had an excellent experience from start to finish Matthew Causer had plenty of time for us to explain about car and sorted test drive out very quickly .Everything went very smoothly from 1st visit to picking up car and would highly recommend Busseys Whiffler road Norwich

22 settembre 2025
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Risposta di Busseys Norfolk

Thank you for your fantastic feedback! We're delighted to hear that you had an excellent experience from start to finish.

It's great to know that Matthew took the time to explain everything about the car and arranged your test drive quickly. We strive to make the entire process smooth, and we appreciate you highlighting how easily everything went, from your first visit to picking up your new car.

We are so grateful for your high recommendation of Busseys!

Valutata 5 stelle su 5

Friendly

Friendly, knowledgeable and experienced team. Thank you Connor Buller!

4 ottobre 2025
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Risposta di Busseys Norfolk

Thank you for your kind words! We're thrilled to hear that you found our team to be friendly, knowledgeable, and experienced. We'll be sure to pass along your special thanks to Connor Buller—he'll be delighted to know he made your experience a great one!

Valutata 5 stelle su 5

Deanna Merrill - superstar

Deanna Merrill at Ford Busseys was absolutely fantastic. Very welcoming, non pushy, really knowledgeable and made the entire process of a personal lease a joyful experience. Wouldn’t hesitate going back to her or recommending her to anyone else looking for that personal touch.

29 settembre 2025
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Risposta di Busseys Norfolk

This is fantastic feedback—thank you so much!
We are thrilled to hear that Deanna Merrill provided such a stellar, welcoming, and non-pushy experience. We agree she's a superstar, and we will certainly ensure she's recognized for making your personal lease process so joyful!
We appreciate your recommendation and look forward to welcoming you back.

Valutata 5 stelle su 5

Great experience with Busseys on…

Great experience with Busseys on supplying my new car thanks to the efforts of Sales Executive Deanna Merrill. Great level of contact from Deanna from start to finish. Whilst looking for a vehicle I have been in contact with several dealers and none offered the service that this dealership did. From my experience thoroughly recommended.

30 settembre 2025
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Risposta di Busseys Norfolk

Thank you so much for the fantastic feedback! We are delighted to hear you had a great experience with your new car purchase.

It's wonderful to know that Deanna Merrill's high level of service and great contact stood out above other dealerships. We'll make sure she sees your wonderful comments, as she truly exemplifies the experience we strive to deliver.

Enjoy your new car!

Valutata 5 stelle su 5

Fantastic experience …


From start to finnish the whole team were very polite and couldn't do enough for us. A big thank you to Jake who was very knowledgeable on the car handover setting the car up for us he even rang us a few days later to see if we were happy with the car and to see if there was anything else he could do. Would definitely recommend them all.

1 ottobre 2025
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Risposta di Busseys Norfolk

Thank you for the incredible feedback! We are delighted you had a fantastic experience and will ensure Jake is recognized for his exceptional service and follow-up.

Valutata 5 stelle su 5

First time buying an electric car and…

First time buying an electric car and Daniel and the team at BYD Norwich were superb reassuring me through out the process. For anyone looking to go electric I would highly recommend talking to Daniel.

12 settembre 2025
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Risposta di Busseys Norfolk

Hi, thank you for the 5-stars! I have passed your comments onto Daniel and the management team who will be pleased. Kind Regards

Valutata 5 stelle su 5

Great service from jake

What a true gent glad we got Jake he was awsome

29 settembre 2025
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Risposta di Busseys Norfolk

That's fantastic news!
Thank you very much for taking the time to give Jake such high praise. We are thrilled that you received great service and appreciate you choosing us.

Valutata 5 stelle su 5

Motability

Haven't used this scheme before, and was a bit apprehensive. Chloe made the experience very helpful, taking time to explain everything in detail.
Arranged a test drive on the day. Felt very comfortable and didn't feel rushed at all, especially when I flipped between models, and colours. It was all very simple, Chloe did everything for the application making the process suprisingly easy.

20 settembre 2025
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Risposta di Busseys Norfolk

Thank you so much for taking the time to share your experience! We're thrilled to hear that Chloe made your first time using the Motability scheme so simple and comfortable. We believe getting the right vehicle should never feel rushed, and it’s wonderful to know she took excellent care of you. Enjoy your new car!

Valutata 5 stelle su 5

1st time buying an EV car

1st time buying an EV car, all the salesmen are very helpful. Daniel, Connor, and Brandon are all helped me with understanding the car, register the paper, etc. Especially Connor, he’s dealing with my purchase and he’s trying to keep me updated. He explained everything to me and didn’t force to sell anything. He made the whole purchase smooth and happy.

25 settembre 2025
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Risposta di Busseys Norfolk

That's wonderful to hear! We are so glad Daniel, Connor, and Brandon made your first EV purchase a great experience. Connor is a star, and we appreciate you recognizing his dedication to keeping you informed and making the process so smooth and pressure-free. Enjoy your new car!

Valutata 5 stelle su 5

Connor and Daniel were fantastic

Daniel and Connor were both patient, kind, considerate and the perfect sales people. Neither were pushy, both friendly and helpful. Gave us all the advice we needed, gave us all the options, time to consider, answered all our questions and let us change our minds as many times as we needed.

25 settembre 2025
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Risposta di Busseys Norfolk

That's wonderful to hear! We're thrilled that Connor and Daniel provided you with a fantastic and pressure-free experience. Patience and helpfulness are exactly what we strive for, and we appreciate you taking the time to share your feedback. Enjoy!

Valutata 5 stelle su 5

A pleasant relaxed purchase of a BYD Dolphin Surf

We recently purchased a new BYD Dolphin Surf from Busseys BYD on Hall Road. Our sales person was Matthew Browne who was very friendly and polite, not pushy. Other staff that we had contact with were also friendly and helpful. My wife was upgrading from a very basic Ford KA to this latest all electric vehicle with lots of bells and whistles. She was a little apprehensive but Matthew was fully familiar with the car and explained many of the available features to my wife. I had a couple of minor issues with the finance, however Matthew quickly sorted them for me. All in all the purchase was a very pleasant experience and my wife is extremely pleased with her new car. Matthew is a definite asset to the company. Thank you Busseys and thank you very much Matthew, your help was much appreciated.

15 settembre 2025
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Risposta di Busseys Norfolk

Thank you so much for the fantastic review! We're thrilled to hear about your pleasant experience purchasing the new BYD Dolphin Surf from our Hall Road dealership.

We'll be sure to pass on your kind words to Matthew Browne. It's wonderful to know he made your wife feel comfortable with her new all-electric vehicle and that he's such a great asset to our team.

We truly appreciate your business and hope your wife enjoys every drive in her new car!

Valutata 5 stelle su 5

Motability Customers experience

As a motability customer my experience with Busseys and Chloe, the Motability Salesperson, was very good. I opted for the new Capri all electric, as it is well appointed and has a boot space large enough for both my and my partners mobility scooters and walking frame. Bigger than the Explorers. However, hoists are not compatible so a scooter that comes apart is necessary.
Chloe’s experience of working with disabled people stands out as she appreciates that not all disabilities are noticeable, and she was kind and helpful in the way she treated us.
I would like to thank Chloe, Busseys and also Ford, for building a vehicle and associated phone connectivity applications that bring the driver and vehicle together. Brilliant.

22 settembre 2025
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Risposta di Busseys Norfolk

Thank you so much for this fantastic review! We are delighted to hear that you had such a positive Motability experience with us and with Chloe.

We will be sure to pass on your kind words to her. It's wonderful to know that her dedication and understanding made such a difference for you. We're also thrilled that you're enjoying your new Ford Capri.

Thanks again for choosing Busseys, and we wish you many happy miles in your new car!

Valutata 5 stelle su 5

Derice Hamlin at Busseys was very…

Derice Hamlin at Busseys was very helpful and informative and kept in touch through the process of buying a new car. He is also available to answer any questions i have about the vehicle after sales.

20 settembre 2025
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Risposta di Busseys Norfolk

That's wonderful to hear! We're so glad that Derice was able to make your car-buying experience a great one. We'll be sure to pass your kind words on to him and the team. Thank you for choosing Busseys!

Valutata 5 stelle su 5

Excellent service

Excellent service. Connor has been extremely helpful and informative. The whole experience has been very easy and professional.

22 settembre 2025
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Risposta di Busseys Norfolk

Its great to know Connor gave you excellent service and made it an professional and easy experience. Thank you for the review!

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